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Set Default Handles for a User

To save time and effort in selecting an account to reply over different channels, you have the ability to set default handles for each of your social media channels which will be used while making responses on different threads over the channel. This article shares the steps to set default handles f

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Send Message to a User

You can now interact with your co-workers over the platform with this capability. You can send messages and share internal links for collaboration or share updates. This article will share steps on how to use Sprinklr's Send Message capability.StepsClick the New Tab icon. Under Platform Modules

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Restrict Login Access to IP Address

You can now restrict login access to the Sprinklr platform to specific IP Addresses at the User level. All the users on whom the restriction is applied can log in from a specific IP address only when trying to log in to Sprinklr. For example, if you want your employees to work only from the office l

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Manage Notification Preferences

Admins have the ability to restrict the notifications for users and allow only those notifications that are important for business purposes. With the correct permissions users can also manage their own preferences. This article details out those steps.Steps to manage Notification PreferencesClick th

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Create Custom Profile for Users

You can create custom profiles for Facebook, Twitter, Google Business Messaging, and Sprinklr Live Chat for customer care agents. Enabling a custom profile will allow you to respond to a private message on your Brand's accounts using your user persona instead of the brand's name. Follow the steps me

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Automatic User Deactivation & their Reactivation via Email

Using Sprinklr’s automatic deactivation capability, add value to the areas of governance and risk mitigation whereby the brands can manage their users/employees who have left the organization or have been inactive. Users who have been inactive for a certain period of time (configurable to any numbe

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Deleted vs Inactive Users

Deleting users from the Sprinklr platform is not the same as marking them as Inactive. The table below breaks down the differences in how the platform treats deleted versus Inactive users, so you can know with certainty whether deleting a user or simply marking them inactive is right for your situat

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Getting started

Account Health Alerts

Reference Guide for Sprinklr Social

Getting Started with Sprinklr Social

Advocacy

Channels

Sprinklr Social Glossary

Digital Asset Manager

Display and Presentation

Distributed

Engagement

Governance

Alert Management

User Management

Account Management

Queue Management

SSO & User auto provisioning

Macro

Custom Fields

Tags

URL Shorteners

Configurator

Others

Link in Bio

Publishing

Reporting

Rule Engine

Social Copilot

Sprinklr AI+

User Generated Content