Sprinklr Service
Overview
Inbound VoiceOutbound VoiceSocial Customer ServiceLive Chat SupportCommunitiesConversational AI PlatformConversational IVRKnowledge Base SoftwareUnified Agent DesktopAgent AssistOmnichannel RoutingAI-Powered Quality ManagementSupervisor ConsoleConversational AnalyticsWorkforce ManagementReporting and AnalyticsOmnichannel SurveysGuided WorkflowsService Command Center- Unified-CXM
Email
As email remains the most powerful channel available to the modern marketer, Sprinklr introduces a smart way for you to send out bulk emails to prospects
Introduction
Functionalities and Features
Create Manual Case
Merge Case
Webform
Forward case as email
Outbound Email
Auto fill CC/BCC
Ignore duplicate email
Ignore auto response emails
Continuing Live Chat Conversations via Email
Subfolder Tagging
Read Receipts
Append BCC
Compose Emails Using Sprinklr AI+
Automated Detection, Tagging, and Handling of Undelivered Emails
Troubleshooting & FAQs
Articles
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Getting Started with Sprinklr Service
CXM - Entity Studio
Reference Guide for Sprinklr Service
Sprinklr Service Glossary
Service Channels
Nextdoor
Google My Business
YouTube
Apple Messages for Business
Sprinklr Live Chat
SMS
Google Business Messaging
Facebook Messenger
Voice
Video & Co-browsing
Instagram DM
Twitter DM
Forum
Omnichannel
LINE
Viber
Source Agnostic
Esendex
MS Teams
Google RBM
KakaoTalk
Inbound Voice
Outbound Voice & Dialers
Case Management
Automation and Assignment
Unified Agent Desktop
Supervisor Console
Surveys
Journey Facilitator
Sprinklr Commerce
Workforce Management
Reporting and Analytics
Conversational AI
Sprinklr AI Agent
IVR
Knowledge Base
Community
Quality Management
Conversational Analytics
Agent Assist
Sprinklr AI+
Customer-Facing Guided Workflows
Agent Copilot
Service Agent Personas