What is Email Customer Service?

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Introduction

​Email customer service is a method of providing customer support via email. It involves responding to customer inquiries, questions, complaints, and feedback through email communication. It provides several benefits to both the company and the customer. For the company, it can help to reduce the c

Knowledge Base Article

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What is Email Customer Service?

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Why is email customer service important for brands

Email customer service is an important aspect of a brand's communication strategy, as it can greatly impact customer satisfaction, Net Promoter Score, brand loyalty, and ultimately business success-1) Convenience: Email customer service is a convenient option for customers who cannot or do not

Knowledge Base Article

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What is Email Customer Service?

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