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Canned Responses in Distributed

Canned Responses are predefined brand-compliant responses to routine customer questions such as 'how can I add a credit card to my account' or 'how do I apply for a refund'. You can simply document your responses, save these templates as canned responses, and let your agents use them whenever they g

Canned Responses in Distributed

social

Social - SES

DST - SES

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Knowledge Base Article

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Engagement (Distributed Admin)

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Guided Workflow Screen Components - Radio Group

Overview Radio buttons are an effective input tool that enables customers to quickly and easily select a single option from a predefined set. They are particularly useful for simplifying decision-making and streamlining workflows.Key features of radio buttons include:Option Input: You can add option

Service

Knowledge Base Article

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Guided Workflow Canvas

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Who receives the Task Notifications?

Understand who all received notifications for all the tasks generated by the workflow engine across campaigns, sub-campaigns, outbound messages, media assets, and requests.Notification Preferences — Task Descriptions TaskDescriptionReceiver Controlled by Notification PreferencesTask Creation and Ass

marketing

Task

notifications

Knowledge Base Article

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Advanced Workflow

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Add Call

The Add Call feature allows agents to include another participant such as a colleague, supervisor, or an external number in an ongoing customer call. It is used for conference calls, involving the customer, the primary agent who intially received the customer's call, and a secondary agent who was ad

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Add Call

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How to Setup AI Scoring Rules?

To get AI scoring on a case a Case Update rule has to be setup. Running that rule gives AI scoring on the cases. The different rule condition that is used while setting Up the Send to Scoring Engine actions are explained below.Audit Checklist - This lists out the checklists which are marked standard

Service

Knowledge Base Article

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AI Scoring and Insights

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Smart Insights in Reporting Dashboards

Smart Insights, an AI-powered Insights tool does the job of finding the top drivers for any metric shown on the dashboard. It enables you to find and report the pinpointed factors in a summarized format that are contributing towards any deviation or anomaly in their important tracking metrics.To lea

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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Repeat Parent Reply Node

​OverviewThe 'Repeat Parent Reply' node is supported only for the dialogue trees deployed in Fallback Bots (Deployment Settings). In case of fallback, if the dialogue tree deployed in the fallback settings has this node, then the bot will publish the last bot reply on which the fallback ha

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Setup/Edit a Link in Bio Site

This article shows you the way to setup or edit a Sprinklr Link in Bio site.Steps to setup Sprinklr Link in Bio siteClick the New Tab icon. Under the Sprinklr Social tab, click Sprinklr Link in Bio within Engage.In the Sprinklr Link in Bio window, click Create New in the top right corner.In the Sele

social

Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Getting started with Link in bio

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How To Setup Automated Campaigns

What are automated Campaigns?  Sprinklr's Automated Campaigns is a feature that streamlines social ads publishing, saving time and improving collaboration for more efficient campaign creation and management. It can be integrated with Google Sheets, where users can leverage the familiar int

marketing

Knowledge Base Article

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Campaign Configuration

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Use Cases of WhatsApp Flows

Note: Before you begin, familarize yourself with a general idea of WhatsApp Flows found here WhatsApp Flows have diverse applications across industries such as retail, e-commerce, services, finance, and ed-tech, spanning the entire customer journey. This versatility offers brands the opportunity to

Service

Knowledge Base Article

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WhatsApp Flows

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Guided Workflow - Layout

OverviewThe Layout is a versatile tool designed to efficiently organize and distinguish content on the screen while maximizing space utilization. It includes features like a section divider for visually separating segments, enhancing clarity and flow. Additionally, it supports two-column and three-c

Service

Knowledge Base Article

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Guided Workflow Canvas

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Live Chat Mobile - Storage Details

OverviewThis article provides an overview of how Sprinklr’s Live Chat Mobile SDK—available for React Native, Native, and Flutter applications—ensures a secure and personalised messaging experience. It details the types of data stored locally on the user’s device, the purpose of this data, and the se

Service

Knowledge Base Article

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Storage Details

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Agent Signature

An email signature is a block of text or graphics that is automatically appended to the end of an email message. It usually includes the sender's name, job title, contact information, and other relevant details such as social media links or company logo. The purpose of an email signature is to provi

Service

Knowledge Base Article

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Email Signature

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Logout Rules

Logout Rules are initiated when a user changes the availability or status. The Logout rule affects how messages are assigned to users within the platform based on availability statuses. For example, if you log out from the Sprinklr platform then based on the user conditions, the chosen action takes

Service

Knowledge Base Article

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Types of Rules

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Opening your report

This article explains how to read and use AI Visibility Reports in Sprinklr. Each report tracks how your brand appears across AI answer engines like ChatGPT, Gemini, Perplexity, Google AI Overview, Grok, Microsoft Copilot, and others, and provides data to help you improve that visibility over time.A

Knowledge Base Article

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Analysing LLM Insights Reports

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Publish to Viber

Sprinklr supports a number of publishing and engagement capabilities for Viber once you've linked your Viber account through Sprinklr. In this guide, we'll walk through how to publish public posts on Viber.​Before You BeginEnsure that you've linked your public Viber account in Sprinkl

social

Service

Knowledge Base Article

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Publishing

RS
Agent Details Report

The Agent Details Report tracks platform-level activities performed by individual users to support administrative visibility, security, and compliance. This includes logging changes to user properties such as name, email, or assigned roles; updates to permission levels and access rights; login and l

Service

Knowledge Base Article

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Detailed Dashboards

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Message Extracts

This extract provides granular visibility at the individual message level. Each record corresponds to a unique message identified by a Universal Message ID and captures key attributes such as message type, intent, and other message-level properties.PurposeTo analyze message-level interactions across

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Types of metrics in Facebook

Facebook Reporting revolves around six different types of metrics. These metrics help in analyzing the performance of your post or your Facebook Page. To understand the different categories of metrics and their specific use cases, we first need to understand what these categories mean. This article

Service

Knowledge Base Article

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Types Of metrics

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Reschedule Messages in the Global Editorial Calendar

Within the Editorial Calendar, you are able to reschedule the Start Date and End Date of Messages. Usually, to make changes to a Message, you’d need to edit the message from the message publisher and update the scheduled date as required. Instead, you can also drag and drop messages to reschedule th

Editorial Calendar

marketing

Message

Knowledge Base Article

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Recurring Posts