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Add Anthropic as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating Anthropic as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ St

marketing

Insights

social

Service

Knowledge Base Article

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Add Support for Anthropic

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Create Quick Replies for LINE

While sending text messages to your customers on LINE, you can add quick reply buttons. The buttons appear at the bottom of the chat screen. The recipient just has to tap one of the buttons to reply. Quick Reply Types The following actions are available only for the quick reply feature. You cannot u

experience:space

article:howto

feature:digital-asset-management

social

+5

Knowledge Base Article

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LINE

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Expire Live Chat Templates

You can expire all Live Chat templates (card, carousel, quick reply, etc.) present in a conversation, preventing customers from interacting with them.​​​There are two methods to expire these assets:Via RulesTo do this,Create a Case Update rule in Rule Engine.Under “Actions on chat conversation assoc

Service

Knowledge Base Article

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Live Chat Assets

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WhatsApp Reply Node in Journey Facilitator

Overview The WhatsApp Reply Node in Sprinklr's Journey Facilitator (JF) allows you to take dynamic actions based on user responses to WhatsApp messages. This feature enhances customer engagement by enabling more personalized and interactive communication flows.This article briefly outlines the

Service

Knowledge Base Article

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Journey Builder

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Publish on Threads via Sprinklr

Threads is an app from Instagram that you can use to view and share public conversations. You can also post threads on Threads, reply to others, and follow profiles you're interested in. Threads and replies can include short text, links, photos, videos, or any combination.Steps to Publish Single Thr

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social

Sprinklr Social

Social - SES

+1

Knowledge Base Article

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Threads

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Messages statuses and respective actions available in the Editorial Calendar

Message cards within the Month, Week, and Day periods of the Calendar view allow you to easily view details related to a post such as Account Name, Message Name, Status, Date and Time of publishing, etc. Message status icons (the small dot in the message on the account avatar) in the Editorial Calen

Editorial Calendar

marketing

Message

Knowledge Base Article

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Calendar Actions

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Campaign Update Rules

SummaryCampaign Update Rules are initiated on existing Campaigns. If a campaign update rule is set up and enabled, and the conditions are met, then the action setup takes place.How to Set-UpClick the New Tab icon and select Rule Engine under All Settings.In the top right corner of the Rule Engine wi

marketing

campaigns

rules

Campaign Update Rule

Knowledge Base Article

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Campaign Rules

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Adding a Shorten URL in a Publisher

When you want to gain traffic to your post, great content is only half the battle you have won. No matter how much effort you put to make the content user-friendly and shareable, getting the right number of hits and clicks is what matters the most. If the target audience doesn’t click on your post,

experience:space

Adding a Shorten URL in a Publisher

Insights

social

+9

Knowledge Base Article

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URL Shorteners

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Presentations in Advocacy

IntroductionWith the latest updates in the Sprinklr platform, you now have the ability to use Advocacy as a data source for your presentations. Advocacy is now integrated as one of the data engines, enabling you to incorporate advocacy reporting data into your PowerPoint presentations. This feature

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Create Cases via Guided Workflows

OverviewUsing the Create Records node in a guided workflow, you can create social or voice cases and store them in Sprinklr.Imagine a customer is experiencing an issue with a product they recently purchased, and visits the brand's website for support. They come across a guided workflow specific

Service

Knowledge Base Article

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Case Creation

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Add an ITS Account

In Sprinklr, you have the option to add an ITS account to facilitate outbound messages. With this feature, you can conveniently send SMS messages to a large number of recipients.Key FeaturesFeatureSupportAre link publishing supported?Yes, they are supported and displayed as text.Does it support emoj

Service

Knowledge Base Article

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ITS

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Track Access to Call Recordings in Quality Management

In Quality Management (QM), users such as Quality Managers (QMs), supervisors, and administrators can listen to or download call recordings from the Case Analytics page, subject to their assigned permissions. However, without visibility into who accessed these recordings, organizations face potentia

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Voice Analytics

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Product Insights Persona App

Sprinklr’s innovative Product Insights Persona App will offer a revamped user experience designed to provide more granular insights into products. The app's goal is to revolutionize Product Insights by transforming it from a mere reporting tool into a comprehensive end-to-end solution. It lever

Insights

Knowledge Base Article

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Persona App

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Schema Generation

Sprinklr AI+ generates the schema for all posts and most relevant comments capturing the essence of the conversation. This is stored in the metadata which is helpful in discovery and SEO optimisation.Use casesThrough the integration of Sprinklr AI+ in Sprinklr Communities, your customers can easily

Service

GPT-AI

Community

Knowledge Base Article

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Community

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Handle Intraday Exceptions in Sprinklr Workforce Management

Intraday management focuses on monitoring and responding to real-time changes during schedule execution so that operations stay aligned with the plan. Even with careful planning, contact center operations rarely proceed exactly as expected. Volume spikes, unplanned absences, and short-term coverage

Knowledge Base Article

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Schedule Scenarios

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Download Media Directly from UGC ​

Sprinklr allows you to download media directly from UGC posts. You can quickly access and download the user-generated content without having to navigate to external sites or DAM.​With the Download option of Media for approved assets, you can simply download the content into your system, which can be

social

Social - SES

UGC - SES

Knowledge Base Article

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UGC Assets

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Copy and Paste Widgets in Display

Sprinklr allows you to easily copy and paste widgets from panel to panel, scene to scene, or Storyboard to Storyboard.To Copy and Paste Widgets in DisplayClick the New Tab icon . Under the Sprinklr Social tab, click Display within Analyze. Select the Widget you would like to copy by clicking on it.C

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Apply Macros in the Editorial Calendar

Macros help you perform multiple actions on an entity with a single click. After you configure a macro in Settings, you can apply it to outbound content from the Editorial Calendar, Engagement Dashboards, or Production Dashboards. In the Editorial Calendar, you can apply macros to:Multiple messagesA

Editorial Calendar

marketing

Macros

Knowledge Base Article

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Bulk Updates

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Project and Task Governance

Platform Governance now centrally manages Project and Task creation/editing permissions, ensuring consistent access control across project and content management workflows. To create or view Projects and Tasks within a Portfolio/Project, users must have:Permissions at the Global or Workspace level,

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Sharing and Access

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Twilio Porting

Porting is the transfer of a phone number between two telephone service providers on behalf of an end-user. The process involves providing the right documentation to prove ownership of the number as well as coordination between the existing provider and the new provider with regard to the number

service channels - voice

Service

Knowledge Base Article

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Twilio Porting