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Apply widget filters

Widget filters are used to refine and customize the data displayed in widgets. Widgets are visualizations of data that can be added to dashboards to monitor social media performance.Filters allow users to specify which data they want to include or exclude in the widget based on specific criteria. Fo

marketing

Reporting

Knowledge Base Article

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Set up Reporting Widgets

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Create Record Form for Ticketing Workflow

You can create a record form to display the custom fields used for capturing primary and secondary ticket information.This form serves as the interface where agents enter and update the custom field values for a case. On this record form, agents can document ticket details, update key properties, an

Service

Knowledge Base Article

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Create Record Form

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How to Manage Custom Metrics in Reporting

Similar to the standard metrics used in reporting widgets, you can create your own metrics across all reporting dashboards within Sprinklr. You can use these metrics to collect and analyze data that reporting doesn't automatically track. Custom metrics offer much more dynamic reporting capabili

marketing

Knowledge Base Article

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Manage Custom Metrics

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How to Apply Adobe Web Analytics through Ads Composer & Ads Manager

1. Click the New Tab icon. Under Sprinklr Marketing (Ads), select Ads Composer within Execute.2. On the Ads Composer window, fill in the details. For more information, see About the Ads Composer.3. In the Creatives section, select Create new cre

marketing

Knowledge Base Article

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Publishing & Optimization

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Content Creator Persona App

Content creators are users within an organization or external agencies who are responsible for planning, creating and publishing content across one or more marketing channels, ensuring that the content aligns with the brand's campaign objectives. A content creator would typically have the follo

marketing

Persona Apps

Content Creator

Knowledge Base Article

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Content Creator Persona App

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How to Apply Compliance QA Checklist in Ads Manager

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​The Campaign QA checklist plays a vital role in verifying key campaign specifics like goals, budgets, schedules, and ad formats. Automating this process boosts oversight and simplifies the approval of campaigns on diverse a

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Ads Manager Application

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How to Use Peer to Peer Chat?

The Peer-to-Peer Chat feature is an integrated communication tool that enables seamless internal messaging, eliminating the need for external chat applications. It allows care agents, supervisors, administrators, and quality managers to collaborate efficiently within the Sprinklr platform. Permissio

Service

Knowledge Base Article

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Peer to Peer Chat

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Slack Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration Slack Supported IntegrationsBroadcast ImportanceBrands can significantly increase the e

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations

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Discussion Forum (Advocacy)

The 'Discussions' menu option present on the left bar in the advocacy site enables advocates to express their opinions and engage in meaningful conversations with each other on various Threads and Topics curated by Site Administrators on the Advocacy site. ImportanceDiscussion forum encour

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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Date Range Filter on a Reporting Dashboard

Learn how you can limit the results on a dashboard by using the Date Range filter.In reporting dashboards, you have the ability to define the date range or duration to filter the results on the dashboard to the data that falls in a specific date range. For example, on a reporting dashboard, you want

Date Range Filters

Service

Knowledge Base Article

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Configure Reporting

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List of Supported QA Checklist Fields

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. In this article, we will guide you through the extensive fields and operators sup

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marketing

ADS_CHECKLIST_POPULAR

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Knowledge Base Article

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How to setup QA Checklist?

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How to Replace Ad Values in Ads Manager Pivot

SUMMARYThis article will cover the advanced Replace Value From Table capability which is a powerful tool that allows you to quickly edit and swap/replace values in seconds .Replace Value from ads manager pivotOn the Ads Manager Pivot window, hover over the Options icon alongside the desired ad enti

marketing

Knowledge Base Article

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Functionalities

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Configuring Source Specific Settings for Standard and Custom Entities

The Source Specific Settings Screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

marketing

Insights

social

Service

Knowledge Base Article

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Configuring Source Specific Settings for Standard and Custom Entities

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How to Edit Ads in Ads Manager Pivot

SUMMARYThis article will cover all the edit options available in ads manager pivot and how to take them. Editing an ad using ads manager pivotTo edit an entity, ensure correct permissions are enabled for your userNavigate to the ads manager pivot dashboard Click on 3 dots and click on view and edit

marketing

Knowledge Base Article

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Functionalities

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Introduction to Allocadia and Sprinklr Integration

Allow marketing teams to collaborate seamlessly on plans and investments, measure the impact on the business and sync them in Sprinklr without doing manual efforts.​With Sprinklr & Allocadia integration in place, you can easily create sub-categories in Allocadia and send them to Sprinklr in form

campaign management

marketing

Allocadia and Sprinklr Integration

Knowledge Base Article

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Allocadia and Sprinklr Integration

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How to Take Actions based on AI Creative Insights using Rules

Users can now pause ads containing unenriched creative that is not brand-compliant using the Rule Engine. This feature utilizes a new field called 'Enrichment Status', which includes two parameters at the ad variant level: Creative Insights: Logo PresentCreative Insights: Brand PresentThe

marketing

AI-Powered Creative Insights

Knowledge Base Article

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Advanced Use Cases

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Getting Started with Knowledge Base Builder

The Knowledge Base Builder is your central hub for managing all content-related resources. From this page, you can create and maintain articles and Categories, configure Content Templates, define Content Variables, manage Language Settings, and handle Nominated Messages. It provides a unified interf

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Sprinklr Insights Generative AI Use Cases

Sprinklr Insights provides Generative AI capabilities that help users explore data, find important patterns, understand issues, and organize themes without needing advanced technical skills. These capabilities make it easier to review large amounts of information, summarize key points, and identify

Sprinklr AI+

marketing

Insights

social

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Knowledge Base Article

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Sprinklr Insights Generative AI Use Cases

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Types of Columns in Tasks/Projects

Project management offers a diverse range of column (field) types which can be added to your projects or tasks. The available field types are: Single Line Text Multi Line Text Number Attachment Checkbox Single Select Multi Select Date URL Email User Percentage CurrencyLet's discuss each one of

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marketing

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Knowledge Base Article

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Columns in Tasks

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Marketing Manager Persona App

Marketing managers are usually responsible for leading the marketing strategies for their brand by Evaluating marketing campaigns and monitoring performancePlanning and developing campaign strategiesManaging marketing team and their tasksMarketing managers would usually work with the following capab

marketing

Marketing Manager

Persona Apps

Knowledge Base Article

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Marketing Manager Persona App