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Use Custom Field Check in Journey Facilitator

In this article, you will learn about the usage of Custom Fields in a Journey.Taking Decisions based on Custom Field valuesWhile creating the flow of the Journey in the Journey Builder canvas, you can use the Custom Field Check node under the Conditions section.This will take you to the window where

marketing

Custom Fields

Journey Facilitator

Knowledge Base Article

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Custom Field Check in Journeys

RS
Provider Capability Matrix

This document outlines the capabilities currently supported for each AI provider in AI+ Studio. This helps you understand which input and output modalities are available when configuring AI workflows.Capabilities by ProviderCapabilityAzure OpenAIGoogle VertexAmazon BedrockText as an InputSupportedSu

26.1

Sprinklr Service

marketing

Insights

+3

Knowledge Base Article

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Provider and Models Settings in AI+ Studio

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Title widget

The Title widget is a visualization widget that displays a title or heading for a specific section or page of the dashboard. It is typically used to provide context and information about the data being presented on the dashboard.A Title widget can be placed at the top of a dashboard page or section

Insights

Title Widget

Knowledge Base Article

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Types of Widgets

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesChange Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI LimitationLike PinsNoAPI LimitationRepin a PinNoAPI LimitationReply to a Comment

Pinterest

Service

Capabilities and Limitations

Knowledge Base Article

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Pinterest Capabilites

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Conversation Insights: Limitations

A maximum time range of 2 years is supported for conversation input.No sampling of data is done up till an input of 6M mentions. Note: Apart from excluding retweets, spam/profanity removal & messages which are not insightful post-clustering.We currently support exports in PDF, PNG, Excel, &

Insights

Knowledge Base Article

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Limitations

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Create a Visual Listening Topic

To uncover valuable and precise insights and listen to conversations around images containing your brand logos and image text (OCRs).Sharing pictures, videos, and memes has become a new language of millions of conversations on social media. With visual topics, you can easily listen to visual insight

Visual Listening

Insights

Visual Based Listening

Knowledge Base Article

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Topic Creation & Setup

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Notifications and Email Templates

This article provides a comprehensive guide to managing notifications and email templates for the Reward Engine in Advocacy. It includes details about notification types and email templates and step-by-step guidance on enabling and customising these features to improve user engagement. Email Templat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Notifications and Email Templates

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Translation Functionalities Across Sprinklr Modules

In this article, you will learn how to seamlessly utilize the translation functionalities within Sprinklr modules. It not only outlines the process for changing the language of the platform for users but also provides a detailed guide on adding module-specific translations. Enhancing your understand

Service

Knowledge Base Article

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Adding Translations

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IVR Detailed Extract

IVR Detailed Extracts capture step‑by‑step information about how customers navigate through the Interactive Voice Response (IVR) system. These extracts provide a granular, event‑level view of every interaction that occurs before a caller reaches an agent, completes a self‑service action, or exits th

Knowledge Base Article

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Voice Data Extracts

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Email Archival via Webhooks

Data ingested from Social Channels and Platforms in Sprinklr can be archived to Enterprise Information Archiving Tools so that brands can have a Data repository for Governance and Compliance use cases. The Data remains secure in the necessary WORM-compliant systems. This ingested data can be convert

Integrations

Email

Insights

social

+3

Knowledge Base Article

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Integration Guides

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Set up Web Analytics to Track Link Attribution and Link Clicks

Advocacy Admins can effortlessly monitor website traffic by utilizing Web Analytics, specifically tracking the visitors accessing the website through links embedded in the posts shared by Advocates. Why Web Analytics is Important With Web Analytics, Advocacy Admins can monitor how their post is perf

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Link Click Tracking

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Automating Sub Campaign Creation Using the Rule Engine

Overview You can automate the process of creating Sub Campaigns by specifying certain criteria or conditions under which Sub Campaigns can be created. You can set a start and end date for your Sub Campaign, give it a name, and set custom properties. You can also let the Sub Campaign inherit its prop

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Sub-Campaign Rules

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How to Use the AI+ Rephrase Tone & Audience Prompts

IntroductionIn the ever-evolving landscape of advertising and content creation, precision and personalization have become paramount. Enter our innovative feature: "Custom Prompts for Enhanced Targeting and Tone of Communication" within the Ads Composer and Ads Creative Library. Designed to

marketing

Knowledge Base Article

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Sprinklr AI+

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Define Daily, Weekly, Monthly Threshold for the Callers

​Pre-requisite for configuring this: Sprinklr Voice should be enabled for the environment and you have Create or Edit permission for Call thresholding.​Threshold setup should be enabled for the partner, To enable Threshold settings, we need to enable redis database in order to update blacklist Profi

Service

Knowledge Base Article

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Define daily, weekly, monthly threshold for the callers

RS
Terms and Conditions in Sprinklr

Overview The Terms and Conditions feature in Sprinklr enables organizations to present compliance-related agreements to users during the sign-up process or upon login, ensuring that regulatory and internal compliance requirements are met. This feature is especially useful for enforcing user acknowle

social

Social - SES

Governance - SES

Knowledge Base Article

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Others

RS
Message Extracts

This extract provides granular visibility at the individual message level. Each record corresponds to a unique message identified by a Universal Message ID and captures key attributes such as message type, intent, and other message-level properties.PurposeTo analyze message-level interactions across

Knowledge Base Article

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Digital Data Extracts

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Add an SMSGlobal Account

Within Sprinklr, you can add an SMSGlobal account to be able to send & receive SMS from Sprinklr.To Add an SMSGlobal AccountClick the New Tab icon. Under Governance Console, click Messaging Accounts within Listen.In the top right corner of the Accounts window, click Add Account.On the Add Accoun

Service

Knowledge Base Article

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SMSGlobal

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Email Notification Management in Sprinklr

Overview The Email Notification Management feature in Sprinklr allows administrators to selectively block specific types of email notifications from being sent to selected users or user groups. This ensures better control over communication and helps avoid unnecessary or irrelevant email clutter for

social

Social - SES

Governance - SES

Knowledge Base Article

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Others

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Accessing Visual Insights

To access Visual InsightsClick the New Tab icon. Under Sprinklr Insights, click Visual Insights within Learn. This will take you to the Visual Insights standard dashboard. Here, click Add Filter and select topic(s) for which you would like to see visual insights. Note: You can use either a visual to

Insights

Visual Insights

Accessing Visual Insights

Knowledge Base Article

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Accessing Visual Insights

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Google Capabilities and Limitations

In this article, you will find the capabilities and limitations of Google within the Sprinklr platform.Note:API Limitation - Not supported in Sprinklr because the channel doesn't allow so via their API.Restricted - Allowed by channel for specific use cases, industries, clients, etc.Google

experience:space

Google

Google My Business

social

+9

Knowledge Base Article

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Google