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TikTok Reach and Frequency Campaigns

Control the audiences you reach and the number of times they are exposed to your ad messaging through transparent media planning and predictable delivery of branding campaigns.Reach & Frequency (R&F) is a campaign buying type on TikTok that lets you control the audiences you reach and the nu

Knowledge Base Article

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TikTok Advanced Capabilities

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Create and Use TikTok Lead Forms

TikTok Lead ads allow you to find people who may be interested in your products or services and get them to share their information with you directly on TikTok. You can create TikTok Lead Forms in Sprinklr Marketing (Ads) to cultivate prospects and engage leads on TikTok and improvise your business

Knowledge Base Article

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TikTok Advanced Capabilities

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How are Pacing Control Strategy Groups Metrics Calculated?

Pacing Control helps you monitor your spend throughout the campaign duration. It provides a straightforward representation of how your advertising campaigns perform on a daily basis in order to minimize under or overspends while simultaneously achieving your advertising goals.We have specified all t

Knowledge Base Article

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Reporting & Analytics

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Create Ticket Fields

In Sprinklr, a ticket is treated as a case with an important distinction that it has a parent case associated with it. As an individual entity, a ticket behaves exactly like a case, with all the same functionalities, but it is linked hierarchically to a parent case.This structure is particularly use

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Create Ticket Fields

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User Availability SLA

Overview:​​The User Availability Report allows users to analyze and monitor agent availability and status within a given time range. This report has a record of every single availability status change and login status and the time in status will populate once the status is removed i.e. Time in statu

Knowledge Base Article

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Sprinklr Service - Glossary

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Introduction to Custom Fields

Overview Custom Fields are customizable tags that can be applied to many different types objects, or Asset Classes. The Asset Classes available include Account, Outbound Message, (Inbound) Message, Profile, Media Asset, User, Campaign, Sub Campaign, Paid Initiative, Ad Set, Ad Variant, Case, Task, a

Knowledge Base Article

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Overview

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Facebook Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

Knowledge Base Article

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Troubleshooting & FAQs

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Facebook & Instagram Ads Reporting Dashboards

Users can view Facebook & Instagram data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, select Ads Reporting within Analyze.Create a reporting dashboard by

Knowledge Base Article

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Reporting & Analytics

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Demo Feature: Task Library

The Task Library serves as a repository of predefined journeys and their associated tasks, enabling users to quickly build workflows without the need to develop them from scratch.​Adding Tasks from the Task LibraryOn the Task Manager page, click the ▼ icon next to + Create Task. Select Create From T

Knowledge Base Article

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Tasks

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Message Suggest Entry Point

When customers tap on any of the registered business phone numbers, a phone sheet appears allowing your customers to choose between voice and messaging. The Message Suggest feature allows your customers to contact you through Apple Messages for Business in the Messages app.​Businesses can reduce pho

Knowledge Base Article

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Entry Points

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesFor details on media recommendations, see Pinterest Media Recommendations.Change Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI Limita

Pinterest

Capabilities and Limitations

Knowledge Base Article

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Setting up Pinterest account in Sprinklr

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesChange Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI LimitationLike PinsNoAPI LimitationRepin a PinNoAPI LimitationReply to a Comment

Pinterest

Capabilities and Limitations

Knowledge Base Article

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Pinterest Capabilites

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What are Views?

OverviewsViews let you view the information relating to Tasks and Projects within your Portfolio in different ways. The details of Tasks/ Projects remain the same but different views allow you to visualize your work in different ways and parse the information differently. Some views, like Kanban are

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Knowledge Base Article

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Platform Basics

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Download Media Directly from UGC ​

Sprinklr allows you to download media directly from UGC posts. You can quickly access and download the user-generated content without having to navigate to external sites or DAM.​With the Download option of Media for approved assets, you can simply download the content into your system, which can be

Social - SES

UGC - SES

Knowledge Base Article

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UGC Assets

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Introduction to Followers Network Report

Learn how to use Followers Network Report to unlock actionable audience insights to inform your overall audience and content strategy.As a brand manager, you want to know what accounts people talking about your brand follow in order to identify unknown competitors, similar brands to yours, etc.The F

Followers Network Reports

Knowledge Base Article

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Introduction to Followers Network Reports

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Mandatory fields in Quick Publisher

In this article, you will learn about the significance of the mandatory fields in the Quick Publisher.Mandatory fields in Quick PublisherWhen you enter data in Quick Publisher, certain fields are marked with a red dot. The red dot means that the field must be filled to complete a certain process tha

Publishing - SES

Social - SES

Knowledge Base Article

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Getting started with publishing

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Tree Map Widget

Tree Map is a type of data visualization that displays hierarchical data using nested rectangles or squares. Each rectangle represents a single item or category in the hierarchy, and its size is proportional to a specific metric, such as the item's value or relative size, compared to other item

Listening Widgets

Tree Map Widget

Knowledge Base Article

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Types of Widgets

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Set Restrictions on Attachments in Request Forms

While creating a request form, an additional component, Attachment is added which can be selected as a question type. This enables you to add attachments such as images, videos, and documents of various formats as supported within the Digital Asset Management.To add attachment component in Request F

Request Forms Overview

Request Management

Add Attachments in Request Forms

Attachments in Request Third Pane

Knowledge Base Article

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Request Form Builder

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Share to Facebook in Advocacy

You can share Links, Images, and Videos (as posts, reels, albums, and stories) from the Sprinklr Extend mobile app to your Facebook personal profile. You can share it on your Facebook Feed or stories from the Extend app.  Advocates can even share Links, Images, and Videos (as posts, reels, albums) f

Advocacy - SES

Social - SES

Knowledge Base Article

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Content Sharing

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Introduction to Visual Insights

Leverage AI-powered visual insights to detect brand logos, objects, activities, text within images, visual sentiment, visual gender, and more.Sharing pictures, videos, and memes has become a new language of millions of conversations on social media, with visual topics you can 'listen' to v

Visual Insights

Knowledge Base Article

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Introduction to Visual Insights