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Message Third Pane

In this article, you will learn about the Message Third Pane or the Message Details Pane.What is the Message Third Pane/Message Details Pane?The Message Third Pane provides a snapshot overview of the message and allows you to perform Quick Actions on it. Actions available may vary depending on the t

marketing

Third Pane

Message

publishing

Knowledge Base Article

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Message Third Pane

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Smart Rule FAQs

What are the channels supported for Smart Rules configuration?You can configure Smart Rules for the following channels:FacebookTwitterLinkedInPinterestSnapchatLINENextdoorGoogle AdsTikTok​What Sprinklr products are required to use Smart Rules for Listening?Sprinklr Insights (Listening) and Sprinklr

marketing

Knowledge Base Article

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Getting Started

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Vanilla Forum - Account Addition

Introduction We have integrated our Sprinklr platform with Vanilla Forum, a highly customizable platform for building and managing online communities. This integration empowers you to effortlessly manage discussions, comments, and community interactions directly within Sprinklr. You can now engage w

social

Knowledge Base Article

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Account Addition - Vanilla Forum

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Create Record Form for Ticketing Workflow

You can create a record form to display the custom fields used for capturing primary and secondary ticket information.This form serves as the interface where agents enter and update the custom field values for a case. On this record form, agents can document ticket details, update key properties, an

Service

Knowledge Base Article

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Create Record Form

RS
Ideation Agent

OverviewThe Ideation Agent is an AI-powered ideation system within the Marketing Agent ecosystem that helps social media teams transform performance data into actionable content ideas. Built on Sprinklr's unified data infrastructure, the Ideation Agent analyses organic performance metrics, paid

Sprinklr Social

New Article

Social - SES

26.7

Knowledge Base Article

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Marketing Agents

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Ads Manager Find & Replace Macro

Sprinklr Macros within Sprinklr Marketing (Ads) can be used to make multiple changes to entities at once, creating efficiencies in your workflows. In this article, learn how it allows allows you to update the names of your Ads with ease, using intuitive find & replace functionality to update tex

marketing

Knowledge Base Article

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Advanced Use Cases

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Customizable Styling Builder

Guided Workflows can be embedded within various customer-facing/external systems, such as a brand's website, mobile app, community, or knowledge bases, to empower customers in resolving queries and completing tasks on their own.You can go a step further by personalizing various design elements

Service

Knowledge Base Article

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Customizable Styling

RS
Sprinklr Copilot Features for Service

Sprinklr Copilot transforms customer service operations by leveraging AI to deliver faster, more personalized support across all digital channels. It assists agents by summarizing conversations, suggesting empathetic and compliant responses, and automating routine tasks like ticket categorization an

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Service

RS
Voice Library

The Voice Library provides a centralized catalog of voices available for use within Voice AI Text-to-Speech (TTS) configurations. Administrators can browse, search, filter, preview, and manage available voices before assigning them to TTS workflows.The Voice Library helps users discover voices acros

Sprinklr Service

26.7.1

New Article

Knowledge Base Article

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Configuring Voice AI TTS (Text-to-Speech)

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Visual Topic: Logo Query Setup

Creating a Visual Topic gives the ability to a user to use their logo/s to fetch mentions relevant to them and then use these mentions to identify patterns in online impressions to make insights-backed decisions.With Visual Topics, the user will be able to listen to mentions where the brand name is

Logo Query Setup

Insights

Visual Topic

Knowledge Base Article

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Visual Topic Query Setup

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Add External REST API in Sprinklr

Sprinklr enables you to configure External REST APIs directly within its platform, removing the need for custom development. The External API module provides the flexibility to switch between SOAP and REST API protocols.This guide will walk you through the process of connecting a REST External API i

26.1

20.10

Sprinklr Integrations

Updated Article

Knowledge Base Article

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Configure an Extension in Sprinklr

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Manage Rewards in Admin Console

This article provides a complete guide to managing rewards in the Admin Console, including an overview of the rewards table, available actions, filtering and sorting options, and how to handle out-of-stock rewards. Accessing the Rewards Table Go to New Page (+) > Sprinklr Social > Admin Consol

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Manage Rewards and Requests

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Agent Skill & Profile Mapping Extract

Agent Skill Extract provide detailed information about the agent unique details and agent skills configured within the platform and how these skills are assigned to agents, teams, queues, and routing workflows. These datasets help supervisors, administrators, and workforce managers understand team c

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Agent Data Extracts

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Refining Surveys Using Survey Abandonment Report

The Survey Abandonment Report provides data on when and why respondents leave a survey before completing it. By monitoring abandonment rates at the question and page level, survey creators can identify challenging sections, understand issues with the survey experience, and develop effective solution

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Survey Refining

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Auto-Permission Accounts Based on Account Group

In Sprinklr you have granular permissions where every account can be given permission to Publish, Engage, View Reporting, Channel Action, View Planner or All,  based on the account group.  Now when you add an account to the account group, all the Users/User groups will have permission

marketing

Insights

article:howto

social

+2

Knowledge Base Article

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Roles and Permissions

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Google Analytics 4 FAQs

What is the frequency of the Data Fetch of Google Analytics 4 in Sprinklr?Data is updated in every hour in SprinklrCan I still have my data mapped to Ad Entities if I don't publish through Sprinklr Web Analytics?Yes, If you have unique identifier present in your Ads at any level. Sprinklr will

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Roles and Permissions

To ensure that the users on the Sprinklr platform are set up with the appropriate access to the Conversational AI features, you need to assign the right permissions to their roles.​Discovery Runs​PermissionDescriptionViewAccess and view Discovery Runs.EditEdit Discovery Runs.DeleteDelete Discovery R

social

Knowledge Base Article

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Roles and Permissions

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API Testing

API testing is a set of quality assurance actions that include making calls to an API endpoint, getting API responses, and validating API status codes, response times, and data against predefined rules. To test an API in SprinklrClick the New Tab icon . Under the Platform Modules, click All Settings

Test an API

API Testing

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

RS
 ⁠Overview of On-Site Publishing (Advocacy)

Advocacy posts can be created with the help of the Site Admin Publisher. You can use the Publisher to publish different type of Advocacy content. Example: Display content: Link, Image, Video Type Post Suggest Type Post Announcement In this article, we will cover On-Site Publishing which allows admin

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Creation and Management

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Generate QR Codes for Survey

QR Code Distribution offers a convenient and user-friendly way to share surveys by allowing participants to scan a code and immediately access the survey. This method is especially effective in physical environments like events, retail stores, or public spaces, where quick and easy access is essenti

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Anonymous Survey Distribution