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Manage Naming Conventions: Share, Edit, Clone and Delete

Note: Sharing, Editing, Cloning and Deleting Naming Conventions require specific permissions. Contact your Workspace Admin if you do not have the required permissions. 1. Click New Tab. Under the Marketing Tab in Sprinklr Marketing, navigate to Plan > Planning and Reuse > Naming Conventions. ​

marketing

Knowledge Base Article

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Naming Conventions

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Know about Agent Persona Home Page

Agent persona is a customized view for agents which helps in handling their interactions easily. It also helps the agent to track their performance with the customized dashboards.. ​The home page is the landing screen that is visible to the agent after they log in and consists of widgets that give a

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Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Functionalities of Agent Console

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Instagram Feed Preview in Sprinklr

This article helps you with the ways to view your Instagram Feed Preview In Sprinklr. Using the feed preview, you can get an overview of your Instagram scheduled and published posts.Instagram Feed Preview in Editorial CalendarClick the New Tab icon. Under the Sprinklr Social tab, click Editorial Cal

social

Knowledge Base Article

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Other Publishing Capabilities

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Create A Column For Retweets

Retweeting is the act of sharing another X user's posts. For a brand, it is a way of amplifying engagement and awareness about the brand posts. In this article, you will learn about how to create a column and keep a track of all retweets through engagement dashboards.​Note: The Retweet and Repl

social

Sprinklr Social

Channels - SES

Social - SES

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Knowledge Base Article

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Engage with your fans

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Creating location-based Themes

In Listening Themes, you have the ability to filter data on the basis of the location of a message. Messages can be filtered out for a specific location by selecting the latitude, longitude, and radius of the search (in kilometers or miles).Note: To learn more about getting this capability enabled i

Insights

Create Location-based Themes

Location-based Theme

Knowledge Base Article

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Theme Creation & Setup

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Copy and Paste Widgets in Display

Sprinklr allows you to easily copy and paste widgets from panel to panel, scene to scene, or Storyboard to Storyboard.To Copy and Paste Widgets in DisplayClick the New Tab icon . Under the Sprinklr Social tab, click Display within Analyze. Select the Widget you would like to copy by clicking on it.C

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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TikTok Ads Best Practices

In this article, we have compiled a list of best practices for the creation of TikTok Ads. While every campaign is different, you can use these tips as a starting point to create and optimize your next attention-grabbing ad.Best PracticesCapabilityDescriptionAd Groups Set upCreate ad groups of diffe

marketing

Knowledge Base Article

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Publish TikTok Ads

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About Project Management

Welcome to Project Management! Watch this video to familiarize yourself with the basic concepts and key functionalities offered by our new platform!

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marketing

PM_GENERIC

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Knowledge Base Article

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About Project Management

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Ability to create sections

If you are creating a lengthy request form, it's helpful to organize the fields into multiple sections. Sections also help requesters consume a long form that has been organised into smaller sections.  When you create a new request form or edit an already existing request form, you will see “Ad

marketing

Knowledge Base Article

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Request Form Builder

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Permissions related to publishing

To make sure that the new Users in your Sprinklr environment are set up with the appropriate access and capabilities to create and view messages within the Publisher, you may want to ensure that their roles are granted the right permissions. This article covers details about role-based Publishi

experience:space

Publishing - SES

article:howto

Publishing Permissions

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Knowledge Base Article

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Know More

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Enhancing Self-Service Support

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to allow them to manage their purchases, obtain support, and engage with the brand efficiently, reducing the need to seek help.​Knowledge Base and FAQs: Sprinklr’s self-serve knowledge bases and FAQ

Service

Knowledge Base Article

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Self-Service Support

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Automatic Survey IVR

IVR survey is one of the most efficient ways to collect customer feedback for the interaction happening between agent and customer. In this article we will learn how to configure automatic survey IVR which gets triggered just after agent disconnects.​Business Use CaseWhenever the agent-customer conv

Service

Knowledge Base Article

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Setting up Agent Persona

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Queue Monitoring Overview

What is Queue Monitoring Feature?With Queue Monitoring feature, supervisors get's a bird's eye view of all their queues in real-time. At the same time, supervisors can drill down on the individual queues to monitor and analyze key metrics like SLA, Customers Waiting, Average Wait Time, Aba

Service

Knowledge Base Article

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Queue Monitoring Overview

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Standard Voice reports - Inbound

The standard inbound voice reporting dashboard displays a range of relevant call center metrics and KPIs that allow customer service managers and teams to monitor and optimize performance and extract invaluable real-time data with ease.Call Centre FunnelCall Count: Number of calls.Calls taken by Age

Service

Knowledge Base Article

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Unlock Insights from Inbound Reports

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Overview: Setting up Outbound Contact Center

Sprinklr Outbound offers a comprehensive solution for managing outbound campaigns and optimizing customer engagement. With its advanced features and functionalities, businesses can streamline their outbound communication strategies and drive better results.  Setting up an outbound contact center inv

Service

Knowledge Base Article

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Setting up Outbound Contact Centre

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Standard Voice Extracts - Inbound

The inbound report provides the validation on all the inbound calls/cases you observe at the Agent, Case, and Campaign level interactions.​User Persona: Managerial LevelUnique Customer ExtractThis report provides the overall Call count & time stats for all the calls that you receive from every c

Service

Knowledge Base Article

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Unlock Insights from Inbound Reports

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Conversation Pane

By clicking on a Case from the column on the left, the Conversation History will open in the middle pane of the Agent Console.All the details and the conversation history will be visible to the agent in the Conversation or the Middle Pane.​​​#TermDescription1Sender NameThe message sender's name.For

Service

Knowledge Base Article

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Agent Console (Legacy)

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How to control the visibility of parent posts in conversation?

This feature can be hidden on environment level . If you do not want to see the parent posts of the messages in conversation you can reach to your success manager.

Service

Knowledge Base Article

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Troubleshoot & FAQs

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Schedule a callback from care console

Care console gives the flexibility and feasibility to perform multiple actions on a case which can help agents to solve the customer queries quickly and efficiently on a single screen. In this article we will learn how admins can configure schedule callback button on the care console.Business Use Ca

Service

Knowledge Base Article

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Agent Assistance

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Using Care Console Draft and Scheduled Messages in Rules

Agents can save replies as drafts or scheduled messages for later delivery from the Care Console reply box. The Rule Engine allows you to detect cases that contain draft or scheduled messages and automatically trigger actions based on their presence.Supported ConditionThis capability is supported at

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Draft and Scheduled Messages