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Paid Rule Keyword Lists

You can leverage the Paid Rule Engine to automate the tagging of Ad Variants based on Keyword Lists. Keyword Lists allow you to quickly and easily create a frequently used set of keywords or phrases and use them in Rules, saving time and reducing the possibility for any manual error.For any queries,

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Rule Properties

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Ads Web Analytics Roles & Permissions

To make sure that new Users in your Sprinklr environment are set up with the appropriate access and capabilities to create and view configurations within the Web Analytics, you'll want to ensure that their Role is granted the right permissions.This article covers Role-based Web Analytics permis

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Permissions

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Paid Rule Lookback Reporting Period

Automatically pause, send email notifications, tag, and do much more with your ad campaigns based on their recent performance.​Sprinklr allows you a way to take automated actions on Ads Sets, Ad Variants, and Paid Initiatives based on Paid Reporting data from variable lookback periods. This allows y

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Rule Properties

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Smart Rules for Weather

You can predefine the consumer-based content and activate the Paid Initiatives using Smart Rules when market trends are favorable. You can configure Smart Rules for Weather so that you can optimize your ads in real-time based on live weather insights of a location. This capability helps you to enhan

Knowledge Base Article

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Configuring Smart Rules

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Permissions required for executing Email Marketing Campaign

In this article, you can find what permissions are required to execute the different steps of an Email Marketing Campaign. Permissions for creating a CampaignTo create a campaign or modify an existing one, you will need the following permissions under:Setup > CampaignPermissions required for Audi

Permissions

Email Marketing

Roles and Permissions

Knowledge Base Article

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Setting up Email Marketing 

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How to Create an Ads Web Analytics Profile

This article will cover the creation of a web analytics profile, areas of application of web analytics, and field descriptions of web analytics.Create Paid Web Analytics ProfileClick the New Tab icon Under the Governance Console tab, click All Settings within Platform Setup.On the Platform Settings

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Create Web Analytics

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How to Apply Ads Web Analytics to Existing Posts in Ads Composer

This article will cover the application of web analytics on an existing post.More and more brands are launching ad posts focusing on obtaining impressions and engagement and then turning these Ads into conversion ones. With the previous engagements, the costs tend to be lower when the ads are later

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics to Existing Posts

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Grabbing User Lists in Bluesky

Sprinklr now enables you to import and view your Bluesky user lists in the engagement dashboard, allowing you to follow and interact with their posts. This integration enhances audience management by tracking relevant content and enabling direct engagement with users on the list.Steps to Grab User L

Knowledge Base Article

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BlueSky

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How to Apply Ads Web Analytics in the Ads Composer

This article will cover the application of web analytics from ads composer. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a social media platform.To Apply We

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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How to Apply Ads Web Analytics to URL Parameter Fields in Ads Composer

This article will cover the application of Web Analytics from Ads Composer in the URL parameter field of an Ad Variant. This is applicable for Facebook channel ads with any of the below two criteria:Any Post Type of Store Visits or Product Catalog Sales ad objective.Collection Ads of any ad objectiv

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics to URL Parameters Field

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Understanding CTI

Computer Telephony Integration (CTI) is a technology that merges a call center's telephone system with a company's core business applications, enhancing agents' productivity and customer experience. With CTI, agents can handle all phone functions directly on their computers using on-s

Knowledge Base Article

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What is CTI

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How to Apply Ads Web Analytics to Existing Posts in Ads Manager

This article will cover the application of web analytics on an existing post.More and more brands are launching ad posts focusing on obtaining impressions and engagement and then turning these Ads into conversion ones. With the previous engagements, the costs tend to be lower when the ads are later

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics to Existing Posts

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Introduction to Sprinklr Commerce

Virtual selling is the art of conducting sales interactions remotely, leveraging digital communication channels such as social media platforms, webchat, emails, etc. Instead of in-store meetings, sales professionals connect with customers from anywhere in the world, utilizing technology to showcase

Knowledge Base Article

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Sprinklr Commerce Overview

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Stack Exchange API Capabilities and Limitations in Sprinklr Distributed

Engagement Capabilities on QuestionsCapabilitiesSupported on SprinklrAnswerYesCommentYesUpvote YesDownvoteYesEdit QuestionYesDelete QuestionYesFlag QuestionYes (DP controlled)​Engagement Capabilities on Answers CapabilitiesSupported on SprinklrUpvoteYesDownvoteYesCommentYesEdit AnswerYesDelete Answe

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

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Prerequisites for Salesforce Integration

Ensure that the following prerequisites are in place before you start with the integration.Sprinklr RequirementsSprinklr Service Care must be enabled and configured.Salesforce Webhooks must be configured within Sprinklr.A Sprinklr Global Admin user is required for authentication and authorization.Sa

Knowledge Base Article

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Prerequisites

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Ad Set

1. The channelId refers to the unique identifier of an entity within the Native Channel.This case facebook 2. For publisherPlatforms,positions, devicePlatforms Supported values can be fetched via EnpointHelper Endpoints - Default Ad Placements Field NameField TypeField ValuesDescriptionUpdate Suppor

Knowledge Base Article

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Facebook

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Configure Shift Change Policies

Shift Change Policies set the rules for agents to request Shift Changes. Agents can submit a Shift Change request to modify their schedule for a specific date by updating the Shift start time or adding, removing, or rearranging Activities within their existing Shift. This helps maintain accurate age

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Manage Shift Change Policies

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Queue Performance Digital

The Queue Performance Digital report in Sprinklr provides insights into the efficiency of managing digital customer interactions, such as chat, email, and social messaging. It tracks key metrics like service levels, response times, and abandonment rates, helping evaluate how well customer queries ar

Knowledge Base Article

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Detailed Dashboards

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Paid Initiative

Supported ObjectivesEnumLabelOUTCOME_AWARENESSFacebook AwarenessOUTCOME_ENGAGEMENTFacebook EngagementOUTCOME_LEADSFacebook LeadsOUTCOME_SALESFacebook SalesOUTCOME_TRAFFICFacebook TrafficOUTCOME_APP_PROMOTIONFacebook App PromotionMARKETING_MESSAGESMarketing MessagesSupported CategoriesEnumLabelHOUSIN

Knowledge Base Article

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Facebook

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Whisper Barge-in Report

Whisper Barge-In Report provides detailed information for each monitored call, including case details, call direction (inbound or outbound), type of monitoring action (listen, whisper, or barge-in), duration of the monitoring session, and the number of times monitoring was initiated.Business Use Cas

Knowledge Base Article

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Detailed Dashboards