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Publish to Yammer Group

Yammer is a collaboration tool that helps you connect internally across the company. Sprinklr helps to manage all your conversations and share alerts directly via Sprinklr​Publish to YammerGroupYou can use the key publishing capabilities in Sprinklr to enhance the content you publish to Yammer. This

Engagement

capabilities

social

yammerr

+2

Knowledge Base Article

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Yammer

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Change Default Reply Handle for Twitter

The reply handle for Twitter can be changed on Sprinklr platform as desired. You can either change the handle while replying to a Twitter message from Agent Console or Engagement Dashboard or set it as default by creating an Autofill rule in Rule Engine.To Manually Change Twitter Reply Han

social

Service

Knowledge Base Article

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Change Default Reply Handle

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Create a Highly-Targeted Custom Audience for LinkedIn

A custom audience allows you to find existing audiences among people who are on LinkedIn and target your ads. While creating a LinkedIn custom audience in Sprinklr, you can use sources such as websites and members/company lists on LinkedIn to create your audience.You can select the type of audience

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Product Insights on FPDI data

What is FPDI?Apart from social and review data, there are various forms of first-party data, such as surveys, feedback, and reports, that an organization may maintain with them. Sprinklr has the functionality to run its Product Insights models on these types of data as well, in the form of FPDI – Fi

Insights

First Party Data Ingestion

product insights

FPDI

Knowledge Base Article

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Sources

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Sprinklr Integration with Jira

The Sprinklr and Jira integration enhances collaboration between customer-facing and development teams by streamlining ticket creation and resolution processes. This connector bridges the gap between customer interactions and issue tracking, enabling more efficient workflows and improved customer se

marketing

Insights

social

Service

Knowledge Base Article

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Overview

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Adding Bitly URL Shortener in Sprinklr

Sprinklr allows you to shorten a web URL from within the publisher window. A shortened URL is the contraction of a long URL and it still directs you to the required page. Adding Bit.ly domain helps you to create your customized shortened link, which can be shared on Twitter, Facebook, and other

experience:space

Insights

social

bitly.com

+10

Knowledge Base Article

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URL Shorteners

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Understanding Forecast Scenario Accuracy

Being able to explain how forecasts performed against actual results helps teams make more informed staffing decisions and strengthens trust in the planning process.Sprinklr Workforce Management provides planners with clear visibility into how forecasted demand compares to actual contact volumes and

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Forecast Scenarios

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Snapchat Audience Targeting

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters, allowing your brand to reach a highly engaged and active audience. To learn more, click Ads Composer.​​Enablement Note: The use of t

marketing

Knowledge Base Article

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Compose Snapchat Ads

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API Node in Journey Facilitator

The API node in Journey Facilitator serves as a pivotal link between the platform and external systems, enabling users to seamlessly make API calls. Acting as a bridge, it facilitates communication with diverse entities, such as client databases, third-party vendors (e.g., Shopify, Shiprocket, CRMs,

Service

Knowledge Base Article

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Journey Builder

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Create Case Using Journey Facilitator

Step 1: Select “Create Record” Node in Journey Facilitator canvas. ​ Step 2: Set the following details as shown in the image below. Change the From Social Network field depending on the channel on which you will be sending the message later on (Say Email, SMS, etc.). From Social Network User ID shou

Service

Knowledge Base Article

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Journey Builder

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Configure Default Filters for Auto-Suggested Articles in Widgets

System administrators can configure agents’ preferred Knowledge Base filters, such as language and country, to automatically apply to article auto-suggestions. These filters are applied to auto-suggested articles in both the Smart Assist Widget and the Knowledge Base Widget on the agent’s homepage.

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Knowledge Base for Agents

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Add Guest Users in Sprinklr

Adding Guest Users to Sprinklr allows adding non-licensed users to Sprinklr. A guest user can only derive value from Sprinklr reporting dashboards. The guest user in Sprinklr will not have Sprinklr access. Going forward, admins can schedule an email containing the exported report to the added guest

social

Knowledge Base Article

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Getting started

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Add/Remove Collaborators to Portfolio

In Project Management, you can share a portfolio with your team for collaboration, inviting cross-functional teams to work on projects that are a part of the portfolio. PermissionsYou need to be admin or owner of the portfolio to add or remove collaborators to your portfolio. Where can you add

marketing

PM_TASK_TIMELINE_VIEW

PM_TASK_SHEET_VIEW

PM_TASK_KANBAN_VIEW

+2

Knowledge Base Article

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Sharing and Access

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Voice Insights Report

Voice Insights provides a comprehensive view of inbound and outbound calling activity. It combines summary metrics, trend charts, quality indicators, and call-distribution reports so teams can review overall voice performance from one reporting experience.This report helps you understand Overall inb

Knowledge Base Article

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Sprinklr VoiceConnect Reporting

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Story Tags in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A) enables you to tag a story or create a new story tag option. This is extremely useful as the story tags can be used as a filter in order to include or exclude specific stories. Story tags can also help you categorize stories and analyze these categories to

Insights

Knowledge Base Article

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Tagging related

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Screen Components

OverviewIn a customer-facing guided workflow, you can easily gather input from customers by utilizing various components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the acc

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Introduction to Text Classifier in AI Studio

Social Listening is a valuable tool for brands to gauge user perception on various topics. However, it requires a significant amount of configuration design and upkeep to properly group and categorizes mentions. Even with these efforts, there are limitations to automated techniques such as keyword-b

Insights

ai studio

Text Classifier

Knowledge Base Article

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Introduction to Text Classifier in AI Studio

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Managing Cases in Closed Loop Feedback

Case Management provides a structured approach to tracking, managing, and resolving cases efficiently. It ensures that every customer’s feedback is logged, prioritised and addressed in a timely manner. This centralised interface allows you to view open and escalated cases, update case statuses, and

Insights

Knowledge Base Article

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Managing Cases in Closed Loop Feedback

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Add Sub-Campaign Brief Template

Add Brief templates to all the Sub-campaign directly without any manual effort by creating a Sub-Campaign Rule.Example Use case shown below: If the status of the sub-campaign is approved, then the “Sub-Campaign Brief Template: General” is automatically attached to the Sub-Campaign.How to set up Clic

brief templates

marketing

Sub-Campaign

Knowledge Base Article

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Sub-Campaign Rules

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How does Sprinklr Calculate the Trend Data?

Trend Metrics provide an analytical edge to predict future outcomes; provide better understanding of cause and effect; Insight into changes over time. From aggregated data from the API, Sprinklr stores data trends over different time periods and provides these in the form of Trend Metrics. This arti

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary