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Content Creator Persona App

Content creators are users within an organization or external agencies who are responsible for planning, creating and publishing content across one or more marketing channels, ensuring that the content aligns with the brand's campaign objectives. A content creator would typically have the follo

Persona Apps

Content Creator

Knowledge Base Article

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Content Creator Persona App

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Marketing Manager Persona App

Marketing managers are usually responsible for leading the marketing strategies for their brand by Evaluating marketing campaigns and monitoring performancePlanning and developing campaign strategiesManaging marketing team and their tasksMarketing managers would usually work with the following capab

Marketing Manager

Persona Apps

Knowledge Base Article

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Marketing Manager Persona App

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Requester Persona App

Requesters are users within an organization who Submit requests to marketing teams.Quickly view all the assigned tasks if more information is needed.Requesters would usually work with the following capabilities in Sprinklr to execute their day-to-day activities:Raise RequestTasksRequest ManagementPr

Requester

Persona Apps

Knowledge Base Article

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Requester Persona App

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Summary Table widget

The Summary Table is a data visualization widget that displays data in a table format and allows users to compare and analyze trends over time quickly. One of the key features of the Summary Table widget is that it automatically displays reporting data for the previous period, allowing users to see

Summary Table widget

Knowledge Base Article

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Types of Widgets

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Create Automated Approval Workflows

OverviewYou can create Automations to manage Approvals for your task and maintain a smooth workflow. You can specify individual users as Approvers or automatically select Approvers from a column. Approvers receive platform and email notifications and can approve or reject Tasks from the notification

Knowledge Base Article

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Task Sheet Advanced Use Cases

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Setting Up Facebook Ad Accounts and Pages

Set up your Facebook ad account and page in Sprinklr and manage all your social media activities within a single space.While adding any account into Sprinklr, the user who adds the account (Account Owner) authenticates the access based upon their native permissions. Users who access this account via

Knowledge Base Article

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Setting Up Facebook in Sprinklr

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User

1. Creates a new UserEndpoint: POST /paid/governance/create/userRequest Body :Field DescriptionsFieldTypeRequiredDescriptionemailStringYesEmail address of the usernameStringYesFull name of the userprofilePictureStringNoURL of the user's profile pictureteamsListNoList of team associations for th

Knowledge Base Article

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Governance

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Project Overview Tab

OverviewThe Project Overview Tab gives you quick, detailed insights into your Projects. You can create and view a Project Overview describing your Project, its objectives, key milestones or other important or relevant details. You can also see other key Project details like status, owner and depende

PM_PROJECT_SHEET_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Project Tabs

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Sprinklr Social: Patch Changes (19.5.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

Sprinklr Social

Knowledge Base Article

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19.5.1 Patch (Jun 14-17, '24)

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Dynamic Creative Optimization Overview

What is Dynamic Creative Optimization? Dynamic Creative Optimization (DCO) is a digital advertising technology that uses data and algorithms to automatically tailor ad creative to individual viewers in real time. It enables advertisers to deliver personalized and highly relevant ads to different aud

Knowledge Base Article

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DCO in Sprinklr Overview

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Actions for Snapchat Ad Entities in Ads Manager

In the Ads Manager, you can perform a number of actions for your Snapchat ad entities. Among the usual actions, you can set the bidding type for your ad squads, add a fallback Website URL for Snapchat Deep Link ads, and set automatic third-party tagging to Snapchat Ads.To Set Bid

Knowledge Base Article

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Advanced Snapchat Capabilities

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Editorial Calendar Year View

When you select Year View, you will see the current Year displayed in the Editorial Calendar. You can view previous or next years using the previous and next icons alongside the currently displayed year at the top of the Editorial Calendar.Calendar Year ViewCalendar Year View supports Campaigns, Sub

Editorial Calendar

Editorial Calendar Views

year view

Knowledge Base Article

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Setting up Calendar Views

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Draft Rules

Draft Rules are initiated only on newly created Draft messages. If a Draft rule is set up and enabled, and the conditions are met then the action setup takes place.How to Set-UpClick the New Tab icon and select Rule Engine under All Settings.In the top right corner of the Rule Engine window, click

Outbound Messages in Draft Status

Draft Rules

Knowledge Base Article

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Draft Rules

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Ad Comment Moderation for Facebook

Learn about the new Facebook comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?The table below provides you with information about the types of comments that can be fet

Ad Comment Moderation

Facebook

Advertising

Knowledge Base Article

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Facebook

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How to Create and Use Ads Macros

​Macros in Sprinklr Marketing (Ads) streamline your workflow by allowing you to implement multiple changes across entities with a single click. You can create and save macros tailored to different ad entities, enhancing efficiency in campaign management. Automate manual actions instantly across mult

Advertising

Knowledge Base Article

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Configuration

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Social Copilot - An Overview

IntroductionSocial Copilot is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you to work more

Publishing - SES

Social - SES

Knowledge Base Article

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Social Copilot

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Sprinklr Unified Platform and Cross Products: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes new features and improvements that will help you deliver more efficient and effective customer service. CRM Connector The following capability is in

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Publish a post using BlueSky

IntroductionBlueSky is a new social media platform similar to Twitter that enables users to connect more openly and decentralisedly. It empowers individuals to control their data and interact across various apps, facilitating easier sharing and communication without being locked into a single compan

Knowledge Base Article

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BlueSky

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Manager Permissions for Export Link

The Export Link permissions will allow users to download/access files from export links. Currently, if you have access to any module on the platform, you can download files from links in emails, notifications, etc. After enabling this feature, users will need an Export Link permission to download fi

Permissions for Export Link

Knowledge Base Article

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Security

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Copy Properties from Campaign Request to Campaign

Create a Campaign Autofill rule to automatically copy properties from the Campaign Request onto the Campaign. This way users do not have to manually update the properties of Campaigns and can automate this entire process by setting up the following rule. Once the rule is enabled, whenever the condi

Autofill

campaigns

Rule Engine

Knowledge Base Article

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Campaign Rules