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Link Preview widget

The Link Preview widget is a data visualization tool used to display links in card format. It allows users to quickly view key information about a link without having to click on it, making it a useful tool to directly see which websites contribute more to the total dataset.The card typically displa

Link Preview Widget

Knowledge Base Article

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Types of Widgets

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Use Theme Library for Theme creation

Sprinklr's Theme Library, as the name suggests, is a collection of prebuilt Listening Themes that you can use at any time. Creating themes can be a very time-consuming and manual task. In order to provide a seamless experience, you can make use of the Theme Library which contains out-of-the-box

Knowledge Base Article

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Theme Creation & Setup

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Apply Handover Protocol Using Rule Engine

Handover Protocol is a functionality that allows bots and agents to hand off control of the conversation on Instagram to each other. This article walks you through the process of setting rule engine flow with the actions and controls present for Instagram hand over protocol process. Apply Handover P

Knowledge Base Article

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Advanced capabilities

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Amplify with Advocacy by sending brand posts directly to Advocacy

Sprinklr allows Admins to send brand posts directly to Advocacy, using the Send to Advocacy feature, available in the engagement column. With the help of this capability, admins can selectively choose which post to send to Advocacy, so that the Advocates can boost these posts later.Note: The suppor

Knowledge Base Article

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Content Curation

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How to use Callback Manager?

The Callback Manager screen in the Supervisor Console enables supervisors to monitor and manage the callbacks scheduled by agents. Supervisors can view the callback details, including case number, campaign name, agent's name, and callback status. They can also take actions on the callbacks, such as

Knowledge Base Article

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Callback Monitoring

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Events in the Editorial Calendar

Events are entities available in Sprinklr to enhance your planning experience for your brand. You can associate events with Campaigns and Sub-Campaigns as non-mandatory fields. The associated events are visible in the Overview and Editorial Calendar tabs of the respective Campaigns and Sub-Campaigns

Editorial Calendar

events

Knowledge Base Article

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Events in Calendar

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Boost Organic Pinterest Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

Knowledge Base Article

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Boost Pinterest Posts

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What is Agent Acknowledgment Process?

Dispute ProcessQuality Management empowers agents, managers, and supervisors by providing them with the capability to review evaluations conducted on agents. This feature allows them to acknowledge the assessments or raise disputes if they believe certain parameters were not evaluated accurately. It

Knowledge Base Article

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Agent Acknowledgement

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Survey Settings

In the Settings tab, you can configure the Survey Details, Page Settings, Button Settings, Survey Link Settings, and Language Switcher Settings of your survey.Survey DetailsIt includes the name of the survey and its Active/Inactive status. Survey Base language serves as the base language for transla

Surveys

Knowledge Base Article

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Survey Builder

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ChangeSet Approvals and Deployment Process

The changeset approval and deployment feature is designed to enable a structured approval process before deploying a changeset on the platform. This process ensures that changes undergo both internal and client approvals, enhancing control and accountability.The approval flow begins when the user cr

Knowledge Base Article

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Deploying Inbound Change Set

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Blacklist Audience Lead Records Via Data Pipeline

Maintaining a Do Not Call (DNC) list in an outbound call center is crucial for legal compliance, safeguarding a company's reputation, and ensuring operational efficiency while respecting customer privacy and preferences. It represents a best practice that should be integral to any responsible o

Knowledge Base Article

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Compliance Management with Suppression List

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Evaluate Reporting Data with Summaries

Summaries are mathematical functions that you can apply to numeric columns in a report. Apply summaries to find the sum, average, minimum, or maximum value. Summaries evaluate data and show subtotals for each report widget, plus a grand total for all data in the widget. No need to write a formula to

Summaries

Knowledge Base Article

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Advanced Features

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Ads Pivot Roles & Permissions

In this article, you will learn about the different permissions available for Ads Pivot and their respective privileges for users having access to this module.NoteAll Ads Pivot permissions that a user has can only be used to take actions on ad accounts s/he has access to with either the All Permissi

Ads Pivot

ads creative library

Roles and Permissions

Advertising

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Knowledge Base Article

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Ads Pivot

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Publish and Manage Threaded Tweets (Distributed User)

A Twitter thread is a series of tweets posted on Twitter that are connected to one another and can be read as one continuous post. With a thread, you can provide additional context, an update, or an extended point by connecting multiple Tweets together. In other words, Twitter threads allow you to t

experience:space

Preview Twitter Threads in Engagement Dashboards

article:howto

Posting Threaded Tweets

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Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Additional features: Rich Link, Typing Indicator, Tapback Reactions

Tapback ReactionsSometimes users respond to messages using a Tapback, such as the heart or thumbs up expressions. This feature allows you to detect user tapbacks.Typing IndicatorTyping indicator allows you to see typing activity in the Agent Console as well as on the user front. Rich LinkEvery URL

Knowledge Base Article

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Additional features

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Create a Service Task in a Workflow

Service Tasks initiate automated tasks while User Tasks assign tasks to users, user groups, or task queues to be completed. In this guide, we will go over how to create Service Tasks within a Workflow.To Create a Service TaskWhen you are in the Workflow Engine editor, click the Addition icon and sel

Workflow Components

Workflow Engine

Knowledge Base Article

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Task Actions

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Data Management Nodes

Get Record NodeOverviewThe Get Record node in Sprinklr guided workflows fetches data from internal databases. This node can retrieve either a single record or multiple records based on the filters specified during configuration. The fetched records can be sorted and stored in a user-defined variable

Knowledge Base Article

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Creating a Guided Workflow

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Historical Backfill Capabilities and Limitations

Historical backfill is the process of updating data for posts which have been published either before the account was added in Sprinklr or 60 days prior. There is a default backfill range for 60 days which is added as soon as the account is added into SprinklrBackfill Capabilities and LimitationsMet

Knowledge Base Article

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Historic Backfill and Limitations

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Manage Rewards in Admin Console

This article provides a complete guide to managing rewards in the Admin Console, including an overview of the rewards table, available actions, filtering and sorting options, and how to handle out-of-stock rewards. Accessing the Rewards Table Go to New Page (+) > Sprinklr Social > Admin Consol

Knowledge Base Article

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Manage Rewards and Requests

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Notification Settings in Advocacy

Sprinklr Advocacy utilizes notifications on mobile, within the platform, and through email to remind users about platform activities. This multi-channel approach ensures that users stay engaged by receiving timely updates and reminders for upcoming events or tasks. Users have the flexibility to man

Knowledge Base Article

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Setup Advocacy Account