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Changeset Migration

Changesets provide a structured and reliable way to transfer configurations across environments. Typically, teams set up and validate features in development or staging, and once everything is verified, they promote those configurations to production using changesets.The following are supported by c

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Changeset Migration

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Configure Manual Audit Checklist

The Manual Audit Checklist Builder in Sprinklr helps you audit proactive content published across channels. You can create custom checklists that reflect your quality standards, including organization guidelines, regulatory requirements, message accuracy, and content quality. Auditors use these chec

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Audit Checklist Builder

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Create a Reporting Dashboard and Widgets for Empower

Reporting Dashboards in Empower provide valuable insights by monitoring content performance. Ensure that any Reporting Dashboard that will be used in Empower is shared with the appropriate Primary User Groups.Note that this article is only for the central brand team core Sprinklr admins. Empower use

experience:space

empower reporting dashboards

create an empower configuration

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Advanced Features

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Smart Insights in Reporting Dashboards

Smart Insights, an AI-powered Insights tool does the job of finding the top drivers for any metric shown on the dashboard. It enables you to find and report the pinpointed factors in a summarized format that are contributing towards any deviation or anomaly in their important tracking metrics.To lea

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Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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Queue Health Report

Queue Summary Here Supervisors can view overall summary of different queues in which the cases/calls are assigned. ​Work Queue vs Maximum Response TimeThis shows the maximum response time, i.e., the time taken by an agent to respond to a customer's query in a case. Case Wait time in Queue This

Service

Knowledge Base Article

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Queue Health Reports

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Sprinklr Unified Platform and Cross Products: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes new features and improvements that will help you deliver more efficient and effective customer service. CRM Connector The following capability is in

marketing

Insights

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Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Case Analytics View for Agent Acknowledgment

Within the Case Analytics view, agents view all call or case details, such as recordings and transcripts, along with evaluation details like scores given by the auditor, on a single screen. This includes the option to access a dispute form if they wish to contest the evaluation. This setup eliminate

Service

Knowledge Base Article

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Agent Acknowledgement

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What is Agent Acknowledgment Process?

Dispute ProcessQuality Management empowers agents, managers, and supervisors by providing them with the capability to review evaluations conducted on agents. This feature allows them to acknowledge the assessments or raise disputes if they believe certain parameters were not evaluated accurately. It

Service

Knowledge Base Article

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Agent Acknowledgement

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Update DAM Asset Created from the UGC Asset in UGC Rules

We have introduced the ability to update DAM asset created from the UGC asset in UGC rules. You can use this capability by choosing the DAM update actions.To Update DAM Asset Created from the UGC Asset in UGC RulesClick the New Tab icon . Under Governance Console, click Manage Rules within Platform

Update DAM Asset Created from the UGC Asset in UGC Rules

Update DAM Asset Created from UGC Asset

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Knowledge Base Article

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UGC rules

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Apply Compliance Policy for a Case

After creating a compliance policy, you need to apply it to your cases. This can be done through the following steps:For Outbound Calls:Select the compliance policy you want to apply to all calls dialed from that specific dialer.For Inbound Calls:Select the compliance policy you want to apply to all

Service

Knowledge Base Article

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Compliance Manager

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API-based Journey Triggers

Journey facilitator has different types of trigger methods. In this article, we are going to cover how a journey can be called using an API call from an external system.​It involves setting up an API endpoint setup consisting of 2 parts:HeaderRequest Parameters​More information about the Header of t

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Knowledge Base Article

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Journey Trigger Settings

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Manage Records via IVR

Entities are objects that are stored inside a database. There are 3 types of entities: System Entity, Standard Entity (Entities which are common across all partners like case/profile/task) and Custom Entity (Entities which are made customized to the requirement of the client). Every entity consists

Service

Knowledge Base Article

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IVR Use Cases

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Use or Edit Data Presets in Display

In Presentations (Display), data presets are quick saved filter configurations that you can access at any time. If you need to apply the same filters to multiple widgets in your slides (scenes) you can easily leverage the data presets to efficiently streamline and set up your work, without having to

Display - SES

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Social - SES

Knowledge Base Article

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Display

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Setting Up Unified Reporting

Sprinklr unifies data from paid advertisements, brand-owned content, and earned media within a single, AI-powered platform that provides marketing teams with complete visibility, consistent reporting, and actionable insights across the customer journey. In this article, you will learn:The benefits o

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marketing

20.10

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Overview

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Actions with Paid Rule

You can create a Paid rule at the Customer level. To learn about the navigation to Rule Engine, see About the Rule Engine.Steps To create a Paid ruleClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules within Optimize.In the top-right corner of the Rule Engine window, click Crea

paid rules

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Rule Engine

Knowledge Base Article

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Paid rules

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Standard sources in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A in short) supports a wide range of sources namely News, TV, Print, Radio, Twitter, Facebook, and Reddit.Over 400K news and websites are covered.Extensive Web News Coverage across 180+ countriesOver 3M+ news mentions monitored every dayCoverage across Intern

Insights

Knowledge Base Article

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Data Sources

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Create an Interactive Reply Template for WhatsApp Business

You can create an Interactive Reply template in Digital Asset Management (DAM). This template can be used on WhatsApp Business to let customers respond in the conversation thread by clicking one of the predefined options. After creating the template in DAM, you can send it by configuring an auto‑res

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Knowledge Base Article

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Interactive Reply Templates

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Publish to Discord

You can use the key publishing capabilities in Sprinklr to enhance the content you publish to the Discord Server. This article describes Discord Server's specific capabilities for publishing to help you understand how to craft content for best-channel performance.Steps to Publish to DiscordClic

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Sprinklr Social

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Publish to Discord

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Listening Persona App

Sprinklr being an exhaustive platform can be overwhelming for a new user to navigate, utilize, and optimize to its full potential. To solve this, Sprinklr brings forth the new Listening and Benchmarking Persona app. The new persona app is aimed to impart a more simplified and user-friendly experienc

Listening Persona App

Insights

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Onboarding Module

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Schedule Tool

The Schedule Tool enables the AI Agent to automatically schedule and send messages at designated times or intervals, improving user engagement and communication. This feature allows the AI Agent to deliver messages without manual input, ensuring timely and relevant communication. Messages can be sch

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Automation Tools