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How to Take Actions based on AI Creative Insights using Rules

Users can now pause ads containing unenriched creative that is not brand-compliant using the Rule Engine. This feature utilizes a new field called 'Enrichment Status', which includes two parameters at the ad variant level: Creative Insights: Logo PresentCreative Insights: Brand PresentThe

AI-Powered Creative Insights

Knowledge Base Article

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Advanced Use Cases

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Sprinklr Unified Platform and Cross Products: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes new features and improvements that will help you deliver more efficient and effective customer service. CRM Connector The following capability is in

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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How to Create a Google Analytics 4 WebAnalytics Profile

Note: 1.For Google Analytics 4, Web analytics setup would be similar to that of Google Analytics. 2.Existing Google Analytics would work for Google Analytics 4 as well.​You can create a new Google Analytics Profile in Sprinklr Web Analytics.​1. Click the New Tab icon. Under Governance Console, click

Knowledge Base Article

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Setting Up Google Analytics 4

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Production Dashboards Permissions

The following Role-level permissions are applicable for the users in the environment who are required to view and take action on content within the Production Dashboard.Production Dashbaords — PermissionsTypeCategoryPermissionDescriptionSetupProduction DashboardViewProvides users the ability to acce

Permissions

Production Dashboard

Knowledge Base Article

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What is Production Dashboard?

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"Source Creation Type" Dimension Details

Source Creation TypeIn Paid Reporting, the dimension "Source Creation Type" can be used to show where an Ad was originally made, in order to help measure platform adoption.Definitions of the ValuesValueMeaningNative: Auto ImportBuilt and optimized in native channel platforms.Native: Manage

Knowledge Base Article

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Source Creation Type Dimension Values

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Sprinklr Service: Patch Changes (18.5.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.5.2 (July)

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Copy and Paste Widgets in Display

Sprinklr allows you to easily copy and paste widgets from panel to panel, scene to scene, or Storyboard to Storyboard.To Copy and Paste Widgets in DisplayClick the New Tab icon . Under the Sprinklr Social tab, click Display within Analyze. Select the Widget you would like to copy by clicking on it.C

Knowledge Base Article

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Display and Presentation

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Add Call

The "Add call" feature is used for conference calls, involving the customer, the primary agent who intially received the customer's call, and a secondary agent who was added to the call by the primary agent. All the three parties will be participating in the call. This feature is typically used to s

Knowledge Base Article

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Call controls

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Sprinklr Marketing: 19.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below.Navigation TipsRead through the release notes below or click on a Product title to 

Sprinklr Marketing

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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Manage Time Off Types

Managing Time Off types is essential for efficiently handling the various time off requests submitted by agents. Time Off types can include categories such as casual leaves, earned leaves, sick leaves, and more. Workforce Managers create and manage them, depending on the organization's requirements.

Knowledge Base Article

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Time Off Management

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Dynamic Image Template Text Editor: Enhancements and Migrations

OverviewWe are excited to announce important updates to our Dynamic Image Template (DIT) system following the 19.8 deployment (August End Release). This update includes a transition from the old text editor to a new, advanced text editor. Below, you'll find details about the changes and how the

Knowledge Base Article

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Create and edit Dynamic Image Template

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Customer Availability Manager

In countries with multiple time zones, such as Germany and Mexico, aligning agent availability with customer contactable hours is difficult due to regional business hour differences. This challenge can lead to calls being made outside customer business hours, risking non-compliance and customer diss

Knowledge Base Article

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Customer Availability Manager

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Share Likelihood Score

The Share Likelihood Score, calculated on the basis of previous activities, tells the probability of a customer sharing the brand content publicly on social media channels. For example, if your customer has shared the brand post publicly on their wall in the past, the likelihood score on the ne

Knowledge Base Article

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Case Third Pane

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Source Citation

IntroductionIn this article, we will illustrate the metadata provided against each of the file types, once they are fetched. Note: To understand the Generative AI responses, visit this article: Understanding Generative AI Responses. Types of sourcesKnowledgebaseFor content from a knowledge base, KB

Knowledge Base Article

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Setting up FAQ+ bot

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Agent Usage

Tracking agents' use of articles while handling cases is essential for understanding the effectiveness of your knowledge base. This article covers reporting that helps monitor which articles are being utilized, how frequently they are accessed, and their impact on case resolution.Note: The Widget co

Knowledge Base Article

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Reporting and Analytics

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Ad Account Area Permissions

Ad Account permissions allow you to restrict specific ad accounts for different Users or User Groups within a specific area of Sprinklr Marketing (Ads). This allows certain users to view the ad accounts only in certain sections of the advertising platform, such as Ads Composer, Ads Manager and Ads R

Advertising

governance

Knowledge Base Article

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Required Permissions on Sprinklr

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Right to Access Cases

The Right to Access Cases section under Privacy complies with Data Subject's right to Transparency as defined under GDPR. It confirms the right to access the data about an individual within Sprinklr. To Navigate to Right to Access Cases Click the New Tab icon  and select Right to Access

article:howto

stage:final

Knowledge Base Article

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Privacy Guides

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Create Reclame Aqui columns in the Engagement Dashboards

Using Reclame Aqui you can share information and reviews on social business, customer service, and reputation. If you use Reclame Aqui from the Sprinklr patform, you can not only track the engagement on the channel, but also get reporting on the activities on the channel from your account. This arti

Reclame Aqui columns in Engagement Dashboards

Reclame Aqui

Create Reclame Aqui columns

Knowledge Base Article

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Reclame Aqui

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How to Generate Headlines & Descriptions with AI+

Introduction  In the dynamic world of content creation, staying ahead of the curve has never been more critical. Enter Sprinklr AI+, your trusted companion in the realm of content generation. Harnessing the power of cutting-edge artificial intelligence with ChatGPT to empower creators, marketers, an

Knowledge Base Article

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Content Generation

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Dynamic Capacity in Omni Channel Routing

Efficient case management is crucial for delivering exceptional customer support. To deliver this, Unified Routing introduces the Dynamic Capacity feature, a powerful tool that reduces the consumed capacity for cases based on their inactivity. By intelligently reallocating resources, organizations c

Knowledge Base Article

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Additional Use Cases