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Survey Builder Overview

With the Survey Builder module, you can create fully customized surveys using a wide range of pre-built templates and an extensive template library. Whether you choose a template tailored to your needs or build a survey from scratch, you’ll have complete control over questions, themes, and branding.

Knowledge Base Article

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Survey Builder Overview

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How to Apply Cost & Rate Ads Benchmarks via Ads Composer

To Apply Benchmarking via Ads ComposerClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Composer within Execute.On the Create an Ad Campaign window, select Add an account.In the Campaign Details section, provide the necessary details and check the box alongside Enabl

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Apply Cost & Rate Benchmarks

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Add Amazon Ads Account

Amazon Ads allows businesses to promote their products on Amazon international marketplaces. It provides a suite of advertising solutions designed to help businesses of all sizes reach their target audiences, boost visibility, and drive sales. Sprinklr supports ads publishing and reporting from your

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Setting up Amazon Ads

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How to Apply Adobe Web Analytics through Ads Composer & Ads Manager

1. Click the New Tab icon. Under Sprinklr Marketing (Ads), select Ads Composer within Execute.2. On the Ads Composer window, fill in the details. For more information, see About the Ads Composer.3. In the Creatives section, select Create new cre

Knowledge Base Article

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Publishing & Optimization

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How to Apply Ads Web Analytics to Existing Posts in Ads Composer

This article will cover the application of web analytics on an existing post.More and more brands are launching ad posts focusing on obtaining impressions and engagement and then turning these Ads into conversion ones. With the previous engagements, the costs tend to be lower when the ads are later

Paid Web Analytics

Web Analytics

tracking

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Apply Web Analytics to Existing Posts

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How to Apply Ads Web Analytics to Existing Posts in Ads Manager

This article will cover the application of web analytics on an existing post.More and more brands are launching ad posts focusing on obtaining impressions and engagement and then turning these Ads into conversion ones. With the previous engagements, the costs tend to be lower when the ads are later

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics to Existing Posts

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Digital Queue Report

The Digital Queue Report provides comprehensive Queue details for all digital channels, including live chat, email, and social platforms such as Facebook, WhatsApp, and Reddit. It offers in-depth information on service levels, service rates, abandons, cases assigned, and handle times associated with

Knowledge Base Article

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Glossary

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Visual Topic: Logo Query Setup

Creating a Visual Topic gives the ability to a user to use their logo/s to fetch mentions relevant to them and then use these mentions to identify patterns in online impressions to make insights-backed decisions.With Visual Topics, the user will be able to listen to mentions where the brand name is

Logo Query Setup

Visual Topic

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Visual Topic Query Setup

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Agent Digital Performance Report

The Agent Digital Performance Report provides a comprehensive analysis of agent performance across digital channels, including chat, email, and social media. This Report enables supervisors to monitor digital engagement, identify areas for improvement, and ensure consistent, high-quality customer se

Knowledge Base Article

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Glossary

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Opt In Template for Recurring Notifications

You can create Opt-In templates for requesting permission from individuals to send one marketing message per 24-hour period on Facebook Messenger. These recurring notifications enable you to communicate with users outside the standard messaging window, but only after they have given explicit permiss

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Recurring Notifications

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Hide Standard Fields in Message Publisher (FSP)

Summary The standard fields available under "Additional Properties" section -  of the Publisher, can now be controlled via permissions or hidden via persona configurations. How it worksFrom Settings -> Global/Workspace Roles, navigate to the role for which you would like to configure th

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Configuration & Setup

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Using Stats Import Data in Ads Reporting

SUMMARYThis article covers how to report on stats import data Reporting on Stats Import DataOnce the data is imported in Sprinklr either by manual import or automatically using SFTP or Amazon S3, all the metrics, and dimensions will be exposed in Ads Manager, Ads Manager Pivot, and Ads Reporting.In

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Setting Up Stats Import

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In-line edit content in dashboard

In this article, you will find out how to edit the entity details in the list view of Production Dashboards.How it worksDouble-click on the required field and update the information:Supported fields for In-line editingEntityDescriptionMessagesFields that you can in-line edit within the Outbound Mess

List View

In line Editing

Production Dashboard

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Production Dashboard Actions

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About TikTok Campaigns and Ad Groups

TikTok has an ad structure comprising campaigns, ad groups, and ads. Campaigns can include one or more ad groups. Once you have created your campaign with a defined ad objective, you will need to set up ad groups where you can set placements, target audience, budget and scheduling, bidding method, a

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Publish TikTok Ads

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UnDeploy a Workflow

To Undeploy a workflow:Undeploying a Workflow can be only done for deployed workflows. A disabled/undeployed workflow will not appear in the workflow options when you trigger a Workflow.Navigate to the Workflow Builder window, click the Deployed option in the top right corner, and select Undeploy.

undeploy a workflow

workflow

Workflow Engine

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Workflow Actions

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Create a Reporting Dashboard and Widgets for Empower

Reporting Dashboards in Empower provide valuable insights by monitoring content performance. Ensure that any Reporting Dashboard that will be used in Empower is shared with the appropriate Primary User Groups.Note that this article is only for the central brand team core Sprinklr admins. Empower use

experience:space

empower reporting dashboards

create an empower configuration

article:howto

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Advanced Features

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Paid Performance Trend

Paid Performance Trend in Ads Reporting is designed to simplify comparing the performance of previous campaigns. With this new feature, you can visualize the performance of your campaigns on a single canvas, enabling easy comparison of key parameters across different time periods. It eliminates the

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Paid Performance Trend

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Inbound Messages Dashboard

Columns created at the inbound message level in Agent Console and Engagement Dashboards will also be visible within Care Console. This facilitates a unified and comprehensive engagement experience with customers.Message Level ActionsHover over the Options icon alongside the desired individual messag

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Introduction to Unified Agent Desktop

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URL Shortener in Distributed

The URL Shortener is a tool that reduces the length of your URLs, making them more manageable and aesthetically pleasing. This feature is useful particularly for social media posts where character limits are a concern. When using the URL Shortener in the Publisher, your links will be automatically s

Social - SES

DST - SES

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Publishing & Calendar (Distributed Admin)

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Ad Variant

Field NameField TypeDescriptionUpdate SupportedChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStringType of creative use

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