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Enhancements for Bulk Ad Imports

Bulk Import makes campaign launches faster by allowing you to effortlessly scale capabilities that add value to different stages of the campaign lifecycle. In this article, you will learn about the various enhancements made to the Bulk Import workflow for improved usability and increased efficiency.

Knowledge Base Article

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Configuring Bulk Imports

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Facebook Cross Post Insights

Facebook crossposting capabilities for videos allow publishers to post the same video in new posts, experimenting with elements like the post title, text, and captions when posting to different pages. You can leverage Facebook Cross Post insights to accumulate metrics for crossposted videos, allowin

Knowledge Base Article

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Facebook reporting glossary

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Add Multiple Page Administrators with Multiple Authorization Tokens (Facebook)

Multiple authorization tokens allow you to add multiple users to be recognized as the Facebook page administrator within the Sprinklr platform. The facebook page account will stay active even in cases wherein one admin’s account gets deactivated due to multiple reasons (reasons detailed out in this

Knowledge Base Article

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Manage Facebook accounts

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What Is the Ads Widget Library?

To Navigate to Widget LibraryClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Reporting Dashboard, click Add Widget in the top right corner.NoteIf you are unable to find this option, click Enter Edit Mode in the top right corner to be

Knowledge Base Article

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Widget

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How to Clear Stop Loss Strategy Groups from Ads

Stop Loss evaluates and pauses ads that are exceeding your target CPA or not meeting your goal based on your configuration. However, at times, you want to be able to make some of the ads paused by Stop Loss active again so that they can start spending. Clear Stop Loss assists you with this action to

Knowledge Base Article

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Setting Up Stop Loss

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Ad Variant

Field NameField TypeDescriptionUpdate SupportedChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStringType of creative use

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Facebook

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Components of Execute Action Node

The Execute Action Node is a powerful and versatile tool that drives automation within guided workflows, enabling seamless task execution and process optimization. By automating key actions, it eliminates manual intervention, reduces errors, and accelerates operational efficiency.One of its standout

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Guided Workflow Canvas

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Creating an In-App Creative

In-App Surveys enable brands to collect intentional, real-time feedback from users directly within their mobile apps during key interactions. Teams can choose from pre-built formats, such as micro-surveys, or fully customize survey pop-ups to match their brand’s look and feel. These surveys can be p

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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Setting up the In-App distribution

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Setting Up Response Custom Fields

Survey Response fields can serve to hold external metadata for every response, which can be utilized during the analysis of the survey results.Business Use CaseCapturing Location-Specific Feedback with Response Custom Fields: Organizations with multiple locations can enhance their customer feedback

Sprinklr Insights

New Article

20.10

Knowledge Base Article

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Survey Response

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Cancel Appointment Node in IVR

The Cancel Appointment Node in Sprinklr IVR allows you to cancel a previously scheduled appointment and notify the customer of the cancellation. Notifications can be sent through Email, SMS, or WhatsApp based on the configuration.This guide explains each configuration field available in the node. Th

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Configure Slot Based Appointment Booking through IVR

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Edit Your Profile Information (Distributed Users)

IntroductionThis feature allows you to update and manage profile information for the Distributed users. It enables you to keep your profile current and accurate by modifying details such as contact information, profile picture, and language. It ensures that your profile reflects the most up-to-date

Distributed User

Edit Profile Information

User

Distributed

+4

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Governance (Distributed User)

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Agent FCR

First Contact Resolution (FCR) refers to a key Performance Indicator (KPI) that measures the ability of a customer support team to resolve a customer's inquiry or issue during their initial contact with the customer service channels. FCR aims to resolve customer problems efficiently, reducing t

Knowledge Base Article

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Unlock Insights from Inbound Reports

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Editorial Calendar List View

When you select List View, you will see messages from the current month displayed in a list of rows. You can view previous or future months using the previous and next icons alongside the currently displayed month at the top of the Editorial Calendar, or set a custom date range by selecting the drop

Editorial Calendar

List View

Editorial Calendar Views

Knowledge Base Article

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Setting up Calendar Views

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About LinkedIn Ads

LinkedIn is one of the largest networks for professionals with over 850 million users worldwide. In the last decade, LinkedIn has become the encyclopedia of corporates, businesses, and careers. LinkedIn is now a resume of an employee, the portfolio of an artist, the biggest market for recruiters, th

Knowledge Base Article

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Getting Started

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X Ads Reporting Metrics

Leverage this detailed list of all X metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Given below is a list of all X merics, along with their descriptions.X Metrics NameMetri Name (Sprinklr Name)EntityDescriptionsCampaign LevelFollowsX FollowsCampaignThe

Knowledge Base Article

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Metrics

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X Ads Reporting Dimensions

Leverage this detailed list of all X dimensions available in Sprinklr's Ads Reporting to gain more insight into your X Ads. Given below is a list of all X dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown of Data by Date.DayDay

Knowledge Base Article

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Dimensions

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Monetise X Videos from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & X. Account set up for monetisationThe X accoun

Knowledge Base Article

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Advanced capabilities

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X Pro Media

This document provides information for the X Pro Media accounts, which provides whitelisted applications to use advanced capability for videos on X. You can now use enhanced media privileges in Sprinklr with this direct integration to X Pro Media API, this article covers details on the same.Key Feat

Knowledge Base Article

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Advanced capabilities

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How to Install & Setup the MOAT Ads Integration

MOAT Account Setup in Sprinklr​ For MOAT account addition, we will require the following details:-1. The MOAT team will provide you with the Sprinklr MOAT token and tiles details via email for the MOAT accounts. Please share this auto-generated email to ads-product@sprinklr.com.2. You wil

Knowledge Base Article

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Setting Up MOAT

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Global Settings in Guided Workflow Manager

OverviewThe Global Settings provides a centralized interface to manage configuration options that apply across all Guided Workflows in your account. This ensures a consistent user experience and reduces the need for repetitive configuration at the individual workflow level.Global Settings are design

Knowledge Base Article

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Global Settings