A unified customer experience management solution. For the public sector. For the people.

Citizens expect more from public sector organizations. The private sector has trained them to anticipate responsive, accessible, and seamless services — all delivered with a human touch. How can public sector organizations deliver on these expectations to all citizens, employees, businesses, and stakeholders? Sprinklr’s AI-powered unified customer experience management (Unified-CXM) platform brings citizen services together across social media, voice, and digital channels to create personalized experiences for every citizen, every time, everywhere.

Trusted by both public sector organizations and the Global 2000

Metropolitan Police
University of Washington
Denver airport
Census Bureau

Create more connected and responsive citizen experiences with a unified customer experience solution.

Connect with our public sector experts to discuss how Sprinklr can address your organization’s unique goals and challenges, and improve experiences for both your citizens and employees.

Ensure compliance and security.

Secure. Private. Scalable. Accessible. Your citizens’ data security and privacy is paramount. Our comprehensive security framework is designed to safeguard privacy and help public sector organizations comply with all applicable laws — by meeting the most rigorous security, privacy, and infrastructure standards for enterprise governance and compliance:

  • AICPA SOC I and SOC II certification

  • Data privacy measures that meet all GDPR and CCPA requirements

  • FedRAMP LI-SaaS In Process


  • Section 508

  • Web Content Accessibility Guidelines (WCAG)

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Public Sector Citizen Experience Resources

Learn how Sprinklr’s unified customer experience management (Unified-CXM) platform empowers public sector organizations to build community engagement and accelerate economic development.

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Discover how public sector organizations improve the customer experience for citizens, businesses, employees, and other stakeholders.

Contact us today and let us show you how we can help.

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