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Exclusive Study: How Sprinklr Modern Care Can Deliver a 210% ROI

A new Forrester Consulting Total Economic Impact™ study commissioned by Sprinklr reveals the benefits and cost savings of a unified, digital-first customer service strategy.

Forrester TEI Report

Many enterprises struggle with legacy customer support tools that can’t provide a 360° customer view, or manage the high volume of conversations across social channels — leading to low answer rates, long wait times, and disconnected customer experiences. 

In this new study, Forrester Consulting details how industry leaders are overcoming these challenges and can realize significant business benefits with Sprinklr Modern Care, including:

  • 210% ROI over three years with a payback period of less than 6 months

  • $2.1M in cost avoidance via automation and reduced agent interactions on social 

  • 98% answer rates — leading to increased conversions and incremental revenue

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