Topics of discussion will focus on social media during COVID-19, making social feedback actionable and implementing employee advocacy.
In this 40 minute webinar, you’ll hear from guest speaker Ian Jacobs, Principal Analyst at Forrester, and Grad Conn, CXMO at Sprinklr, as they explore the change in customer expectations and what that means for customer care.
Les équipes du service client vivent des moments sans précédent. Elles font face à des volumes d’appels exceptionnels à un moment où les centres d’appels ferment ou manquent de personnel. Ces équipes se retrouvent dépassées, les interlocuteurs restent sans réponse et les clients sont frustrés. La crise actuelle a non seulement un impact sur ce qui se passe aujourd’hui, mais elle a des implications qui changeront notre façon de travailler à l’avenir.
To help you feel confident in your security readiness, we’ve outlined the top 10 best practices you can implement today to safeguard your social access security in a “10-Point Security Checklist.
In this 50 minute webinar, you’ll hear from guest speaker Rick Parrish, VP & Principal Analyst at Forrester, and Grad Conn, CXMO at Sprinklr, on the digital customer experience and the importance of communication nuances.
In this 20-minute webinar you’ll get a playbook from Sprinklr’s VP of Product Marketing, Paul Herman, on how to handle a crisis on modern channels.
Modern Care gives you the tools to turn Care into the new marketing by not only reacting to customer needs but anticipating them.
A 6-part webinar series exploring how brands can use AI to increase revenue, reduce costs, and manage risk.
2019 was a year focused on product happiness – feedback we got from you. Kickstarting 2020, we’ve worked to create frictionless tasks and improved productivity in some of our most adopted areas of the platform.
Join Sprinklr and VP & Research Director, Brigitte Majewski of Forrester as we discuss the rise of the social suites and how you can deliver the highly demanded, exceptional experiences of today and the future.
Dive deeper into AI and the role it plays in modern business, the most important considerations for brands exploring AI
The social marketing technology landscape can be distilled into several categories that cover a myriad of social point solutions: social listening platforms…