Watch On-Demand

Transform your contact center into an intelligence center

Did you know that more than 95% of your customer service agents feel stressed at the end of every week.  
 
At the other end, customers have become even more demanding, expecting brands to deliver what they want when they want, and most importantly, they want the brand to ‘listen’ to them. 

This dichotomy presented contact center leaders with a new set of challenges like:  

• How do you “genuinely” listen to your customers? 

• How can a contact center serve as an intelligent engine and extract insights from every conversation? 

• What are the common roadblocks to customer listening? 

What if you could transform every customer conversation into valuable insights? 

In this 60-minute fireside chat on contact center transformation, we will discuss how to derive actionable insights using Conversational AI and improve your CX and agent experience.  

You will learn how to: 

• Derive quality insights to improve your offerings 

• Improve your service quality management and compliance 

• Identify opportunities for transforming into an intelligence center 

• Enable predictive Intelligence to drive CX, agent experience, and growth 

Speakers

Raghavendra Rao

Senior Director, Product Management

Sprinklr

Raghavendra leads the product strategy, enablement, and thought leadership for Sprinklr’s Customer Service Software Product. He has more than two decades of experience in business innovation, operations excellence, and business consulting. 

He is an experienced Digitial Transformation expert from Dell Technologies with a demonstrated history of working in the information technology and services industry. He is a strong program and project management professional skilled in Operations Management, Customer Relationship Management (CRM), IT Service Management, and Global Contact Centers.

Darren Randall

Product Owner, Health Insurance

Bupa Australia & New Zealand

Rhiannon Chandler-Day

Community Director

CX Network