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Configure Jira for Sprinklr Integration

To integrate Jira with Sprinklr, you must add Sprinklr’s Case Field to your Jira instance.PrerequisiteYou need admin credentials in Jira to create a custom field.Note: If you don’t have admin access, contact your IT support team to create a Read-only Text custom field and provide you with its detail

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Setup

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Install Jira Connector

This guide walks you through the step-by-step process to install the Jira Connector and add a Jira user for the integration.PrerequisitesBefore you begin, ensure the following prerequisites are met:Sprinklr RequirementsSprinklr Service Care must be enabled and configured.A Sprinklr Global Admin user

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Setup

RS
Configure Jira Connector

After the Jira and Sprinklr connection is established, you are redirected to the Jira connector page. On the Jira connector page, you can view and manage the Jira connector properties.​On the Jira connector configuration screen, you can do the following:Jira DetailsOn this screen, you can view the a

Knowledge Base Article

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Setup

RS
Create or Link Jira Ticket

You can create a new Jira ticket for a Sprinklr case or link an existing Jira ticket directly from the Care Console. This guide provides step-by-step instructions on how to manually send create a Jira ticket for a Sprinklr case.​Prerequisites Before you begin, ensure the following prerequisites are

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