SOCIAL MEDIA MANAGEMENT

The only social media solution you’ll ever need

Unify your teams, tools, data and channels with Sprinklr’s AI-native, comprehensive social media solution.​

SocialMediaMgmtSolution Hero

TRUSTED BY THE WORLD’S MOST ICONIC BRANDS

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Shift from point solutions to a unified, AI-native social suite​

Today, brands have a fragmented approach to solving social media needs across listening, engagement, advertising and customer service. The result? Inefficient teams, fragmented data, inconsistent customer feedback and subpar experiences. Brands need a more unified approach to drive efficiencies, save costs and deliver great customer experiences on social.

Manage social end-to-end on a single platform

Sprinklr helps social media teams unify data, insights, actions and analytics so they can engage their audience quickly, successfully and at scale.

Know your audience, competition and market

Tap into millions of conversations with Social Listening and get AI-powered insights for data-driven strategies.
Social Media Management - Listen

Engage your audience at scale

Plan and deliver data-driven content across channels, regions and demographics with a unified brand voice. Leverage sentiment analysis and AI-powered automations to maximize engagement.
Social Media Management - Engage

Amplify your social media presence

Boost reach and drive revenue by unifying paid promotions, employee advocacy and user-generated content.
Social Media Management - Amplify

Never miss a customer issue on social

Identify issues across 30+ social, messaging and review channels. Respond, manage and resolve these issues quickly and effectively by using built-in social customer service.
Social Media Management - Serve

Measure your performance and share intelligence across the organization

Centralize data from all touchpoints across social. Get a holistic view of listening, benchmarking and performance data, including engagement on paid initiatives, in real time.
Social Media Management - Analyze

Featured Products

SocialListening
Social Listening
Get real-time market, customer and competitor insights from 30+ channels.
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Competitive Insights
& Benchmarking
Competitive Insights and Benchmarking
Benchmark social performance against competition and manage influencers at scale.
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Social Publishing
& Engagement 
Social Publishing
and Engagement 
Deliver content and build your community on 30+ channels.
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Social
Advertising 
Social
Advertising 
Boost organic posts, manage ads across channels and track performance of your paid initiatives.​
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Customer Service
Social Customer Service
Boost customer satisfaction with AI-powered customer service on social.
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5 reasons Sprinklr is definitive choice for enterprise social media management​

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Unmatched channel coverage

30+ social, messaging and review channels​.

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AI-native platform​

Scale automations across content optimization, sentiment, insights and governance.

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Unified reporting and analytics

Comprehensive reporting across paid, owned and earned media.

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Extensive customizability

Flexible architecture to rapidly add new channels, integrate technologies and customize business workflows.

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Enterprise-grade governance

100% brand compliance with global compliance frameworks, approval workflows and audit trails.

Sprinklr Social is recognized as the industry standard in helping enterprises manage social media at scale

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Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q4 2024

Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q4 2024
Forrester logo

Forrester evaluated the seven most significant social suites, rating Sprinklr as a leader in current capabilities and the only vendor to be scored 5/5 for social media management.

Read report
Sprinklr Social logo

Sprinklr Social named a Leader by G2

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G2 logo

Sprinklr Social named a Leader by G2 with over 45+ badges in their Fall 2024 reports.

Read reviews
Sprinklr logo

Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q4 2024

Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q4 2024
Forrester logo

Forrester evaluated the seven most significant social suites, rating Sprinklr as a leader in current capabilities and the only vendor to be scored 5/5 for social media management.

Read report
Sprinklr Social logo

Sprinklr Social named a Leader by G2

Image
G2 logo

Sprinklr Social named a Leader by G2 with over 45+ badges in their Fall 2024 reports.

Read reviews
Sprinklr logo

Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q4 2024

Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q4 2024
Forrester logo

Forrester evaluated the seven most significant social suites, rating Sprinklr as a leader in current capabilities and the only vendor to be scored 5/5 for social media management.

Read report
Sprinklr Social logo

Sprinklr Social named a Leader by G2

Image
G2 logo

Sprinklr Social named a Leader by G2 with over 45+ badges in their Fall 2024 reports.

Read reviews

Ready to transform your marketing strategy? We can help. 

Explore what’s possible with Sprinklr.
Sign up for a personalized demo today.

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