Sprinklr named a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025

What this Forrester report says about Sprinklr: 

Sprinklr received the highest scores possible in seven criteria: Omnichannel Routing and Experiences, AI Orchestration, GenAI and LLM Support, Customer Self-Service, Agent Assist Tools, Knowledge Management, and Supporting Services and Offerings. 

• Sprinklr is a Strong Performer: "Coming into customer service from marketing, sales, and social listening, Sprinklr brings a broad modern platform and a digital attitude to its customer service offerings.” 
• Future-focused vision: "[Sprinklr’s] vision for customer service focuses on proactive care, digital experiences, and AI-driven solutions. The company drives its innovation through collaboration with definitional customers.” 
• Advanced architecture: “Sprinklr’s architecture helps it add functionality quickly to keep up with this fast-changing market, including providing innovative uses for GenAI and LLMs in its customer service system.” 

The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025