Beyond CSAT: Measuring the impact of AI on customer service

A Global keynote speaker with five bestsellers to his name (>150K copies), Steven is the founder of Nexxworks. He is often featured by Forbes, The Guardian and WARC and commands a combined social media following of 90K followers, with his content garnering millions of views. 

A global advisory professional with extensive experience in driving strategy, product innovation, and business transformation across telecom, financial services and digital technology, Siddharth has a proven track record of helping clients in translating companies’ vision and challenges into high-value opportunities through growth strategy, tactical implementation, and performance management. 

John Burton is an experienced CX industry veteran with two decades of experience designing and bringing enterprise customer service products to market.  He’s a former adjunct university professor and the author of three (3) books on CRM and Contact Center software and best practices. Previously John spent 21 years at SAP where he worked with some of the most well-respected Fortune 500 brands, helping them optimize their CX operations. Currently, John is part of the Go-To-Market team at Sprinklr, focused on evangelizing and promoting Sprinklr’s award-winning new Service offering. Outside of work, John is an accomplished endurance athlete and coach who has participated in some of the world's most extreme events including the Western States 100 Mile Endurance Run and the Barkley Marathons (as seen in the Netflix documentary)."