Beyond CSAT: Measuring the impact of AI on customer service
Watch CX expert, Steven Van Belleghem, delve into the impact of AI on customer service and customer experience.
Join Global CX Expert, founder of Nexxworks and the renowned author of 5 bestsellers- Steven Van Belleghem- as he delves into the impact of AI on customer service and experience.
Steven’s power-packed keynote and the fireside chat with industry expert Siddharth Rathore touch upon the importance of un-siloed teams, conversational AI, analytics, quality management, generative AI integration & more.
Key Takeaways
Define the metrics of your contact center success with the thought leadership of industry experts.
Learn how to leverage your contact center insights to drive scalable business impact.
Create systems that integrate the latest AI to enhance your customer and agent experience.
Agenda
20 min – Keynote – Steven Van Belleghem
15 min - Fireside chat
10 min - Q/A
Speakers
Steven Van BelleghemCX Expert
Siddharth RathoreSr Dir. Product Management
John BurtonProduct Management - ConsultantBeyond CSAT: Measuring the impact of AI on customer service
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