Beyond CSAT: Measuring the impact of AI on customer service
Steven Van Belleghem, Siddharth Rathore, John Burton
Join Global CX Expert, founder of Nexxworks and the renowned author of 5 bestsellers- Steven Van Belleghem- as he delves into the impact of AI on customer service and experience.
Steven’s power-packed keynote and the fireside chat with industry expert Siddharth Rathore touch upon the importance of un-siloed teams, conversational AI, analytics, quality management, generative AI integration & more.
Define the metrics of your contact center success with the thought leadership of industry experts.
Learn how to leverage your contact center insights to drive scalable business impact.
Create systems that integrate the latest AI to enhance your customer and agent experience.
20 min – Keynote – Steven Van Belleghem
15 min - Fireside chat
10 min - Q/A
Steven Van Belleghem
A Global keynote speaker with five bestsellers to his name (>150K copies), Steven is the founder of Nexxworks. He is often featured by Forbes, The Guardian and WARC and commands a combined social media following of 90K followers, with his content garnering millions of views.
Sr Dir. Product Management
A global advisory professional with extensive experience in driving strategy, product innovation, and business transformation across telecom, financial services and digital technology, Siddharth has a proven track record of helping clients in translating companies’ vision and challenges into high-value opportunities through growth strategy, tactical implementation, and performance management.
Product Management - Consultant
John Burton is an experienced CX industry veteran with two decades of experience designing and bringing enterprise customer service products to market. He’s a former adjunct university professor and the author of three (3) books on CRM and Contact Center software and best practices. Previously John spent 21 years at SAP where he worked with some of the most well-respected Fortune 500 brands, helping them optimize their CX operations. Currently, John is part of the Go-To-Market team at Sprinklr, focused on evangelizing and promoting Sprinklr’s award-winning new Service offering. Outside of work, John is an accomplished endurance athlete and coach who has participated in some of the world's most extreme events including the Western States 100 Mile Endurance Run and the Barkley Marathons (as seen in the Netflix documentary)."
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