WEBINAR

CX TALKS From insights to actionability: Bridging the gap with generative AI in Contact Center Intelligence in APAC

In this CX Network webinar discussion, discover how you can utilize Gen-AI within the contact center to drive data intelligence, improve efficiency, and achieve measurable ROI.

A 60-minute expert session designed to equip you with the knowledge and strategies to utilize Gen-AI to achieve greater contact center intelligence.

As customer service analytics continue to mature, enterprises recognize the value of mining customer interactions to extract critical insights. However, the real challenge lies in transforming these insights into tangible business outcomes. How can brands move beyond simply gathering data to making it actionable?

Join CX Network, Standard Chartered's Katja Forbes and Sprinklr's Richard Minta to explore how organizations can translate their customer data into meaningful insights, utilizing automation and Gen-AI within their own contact center settings.

During our discussion, we will cover key topics, including:

• How to derive insights from 100 percent of customer interaction data across all channels

• The full depth and power of AI-powered Quality Management to help contact centers proactively improve customer service outcomes

• Beyond dashboards: Benefiting from a Gen-AI powered Insights Hub, challenging this gap between insights to actionable next steps

• How to tap into true VOC across marketing, sales, and social media to build a more comprehensive view

By the end of the webinar, you will walk away with a clear understanding of how to extract maximum learnings out of customer data to improve customer experience, drive efficiency, and gain a competitive edge in your contact center operations.

Speakers

Richard Minta

Senior Manager: Solutions Consulting

Sprinklr

Georgina Wilczek

Event Host

CX Network

Katja Forbes

Executive Director & Head, Client Experience, Insights and Development

Standard Chartered Bank