Conversational AI and Bots

Resolve customer cases
faster with Conversational
AI and Bots that cost 91%
less than humans.

Overloaded call centres are costing your business time and money. Sprinklr Service shifts customers from IVR to cost-effective digital and messaging channels like web chat, SMS, email and WhatsApp, where Sprinklr Conversational AI and Bots create better experiences and resolve customer cases at scale – all powered by the most advanced AI engine in the industry.


of customers expect a response within 5 minutes.


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Sprinklr is trusted by the world's biggest brands
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Reduce service costs by more than 98%.

Agent-assisted interactions average $8.00 per contact, while self-service interactions cost only $0.10. Capitalise on these self-service savings and immediately reduce case volume by customising and deploying Sprinklr Conversational AI and Bots in most languages and across more than 30 modern digital channels.

Cut response times 21 times.

Customers want to resolve issues with as little effort as possible – and as quickly as possible. Sprinklr AI bots provide customers with immediate help, without forcing them to navigate your IVR or wait on hold.

Increase productivity by more than 40%.

Unclog phone lines by moving simple, repetitive queries over to Conversational AI – and free your agents so they can focus on more complex interactions that require a human touch.

Studies project that over four years, AI bots can drive 3,400% growth in operational savings. How?

The biggest cost in customer service operations is the staff to support live voice interactions, even though most customers are looking for faster answers on the digital channels they care about.

Conversational AI is a cost-effective alternative to agent-assisted conversations. It analyses customer messages in real time to understand intent, context and sentiment – then uses AI chatbots to provide automated, human-sounding responses that reflect the conversation. This streamlines routine use cases (like order management, password resets, authentication and payments), while also helping human agents respond better and with higher quality.


Scale your operations and reduce service costs with Sprinklr Conversational AI.

Connect with our experts to discuss your use cases and goals, including:

Controlling the costs of customer service

Resolving cases sooner and improving your SLAs

Helping customers find the answers they need on the digital channels they prefer

90% of customer service leaders say that personalisation is core to the future of automation.

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With smarter dialogue automation, Conversational AI can resolve multiple queries within a single interaction or even switch topics completely mid-conversation – responding in ways that make customers forget that they’re not talking to a person.

Build once and deploy across more than 30 digital and social channels.

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Traditional bots only handle one channel at a time – which means redundant effort and costs if you offer chat, social and messaging support. Sprinklr Conversational AI creates a single chatbot flow that you can easily customise for each channel.

Learn more

Trust Conversational AI that pulls data from 100 million data training points.

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Sprinklr Conversational AI performs discovery on all of your customer data, identifying the top categories and intents with the biggest impact on your business – eliminating the human guesswork in deciding which conversational flows to build.

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How a unified contact centre solution helped AkzoNobel UK reduce response times by 80%.

Offering proactive support with a streamlined care centre.

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels – all from a single contact centre solution.

Increasing engagement by 172%.

By supporting customers along every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment and even earned reach.

Decreasing average response times by 80%.

Sprinklr cut their average response time from 5 hours and 42 minutes to 70 minutes – all in a single year, leading to improved sentiment and happier customers.

Get the Essential guide to AI for customer service.

  • Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.

  • Find out how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.

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Trust Radius 2020 Top Rated Social Media Monitoring Tools

'With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burnt.'

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G2 Top 50 Products for Customer Service

'The only way for your business to connect on social. Sprinklr has a simple interface. Love it!'

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Unify your contact centre to make your customers happier and empower your team.

Contact us for a customised demo of Sprinklr Service – and find out how it creates better customer experiences at every touchpoint.

  • Manage customer service across more than 30 digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance

  • Optimise your operations with automated speech and text analytics

Request a demo of Sprinklr Service

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