v18.5 Spring Release (May)

Articles

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Sprinklr Service: 18.5 Capabilities and Enhancements

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.5 Spring Release (May)

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Sprinklr Social: 18.5 Capabilities and Enhancements

With Sprinklr Social’s 18.5 release updates, you can enhance community management, governance and team productivity. Leverage new channel integrations, privacy configurations, multilingual support for macros and screener forms for new user data gathering.

Sprinklr Social Release Notes

18.5 Release

18.5 Sprinklr Social Release Notes

Knowledge Base Article

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v18.5 Spring Release (May)

SH
Sprinklr Insights: 18.5 Capabilities and Enhancements

In this release, we have launched Sprinklr AI+ that will enable users to effortlessly set up Topics & Themes and get quick insights with AI-generated Summaries. We have also emphazied on the wide array of usability enhancements across dashboards and widgets.

Sprinklr Insights 18.5 Features

Knowledge Base Article

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v18.5 Spring Release (May)

SH
Sprinklr Marketing: 18.5 Capabilities and Enhancements

With this release, we are focusing on increasing productivity and saving time with Project Management and Automated Ads, along with practical integrations for Content Marketing and AI-powered enhancements for paid content.

18.5 Release

Sprinklr Marketing

Knowledge Base Article

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v18.5 Spring Release (May)

SH
Unified Platform and Cross-Products: 18.5 Capabilities and Enhancements

Unified Platform 18.5 release updates includes integration of new channels like JIRA and Snowflake, while the recent cross-product enhancements include Crisis & Alerts monitoring capabilities and other usability updates.

18.5 Release

18.5 Cross-Product Release Notes

18.5 Unified Platform Release Notes

18.5 Display and Presentations Release Notes

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Knowledge Base Article

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v18.5 Spring Release (May)

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18.5 Key Changes in User Experience

With this release, Hyperspace will now be the default experience for all users. Other enhancements include page density control, filter improvements, adding Sprinklr AI+ support to create Topic, Theme, Story Query, and Keyword Lists, charts support in Newsletters, etc.

Knowledge Base Article

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v18.5 Spring Release (May)

2025 Release Notes

2024 Release Notes

2023 Release Notes

v18.11 Fall Release (November)

v18.8.3 (October)

v18.8.2 (October)

v18.8.1 (September)

v18.8 Summer Release (August)

v18.5.3 (July)

v18.5.2 (July)

v18.5.1 (June)

v18.5 Spring Release (May)

v18.2 Winter Release (February)

2022 Release Notes

2021 Release Notes

2020 Release Notes