All Sprinklr News

News: Cosentino chooses Sprinklr to create a unified social media and marketing strategy
Global surfaces leader selects Sprinklr to create consistent, engaging experiences for customers on every channel.

November 20, 2023 • 3 min read

Cosentino Selects Sprinklr to Create a Unified Social Media and Marketing Strategy
Global surfaces leader leverages Sprinklr’s AI-powered unified to create consistent, engaging experiences for customers on every channel.

November 20, 2023 • 3 min read

Sprinklr and infinit.cx Partner to Deliver AI-Powered Contact Center and Customer Experience Solutions
New partnership will help brands in the DACH (Germany, Austria, and Switzerland) transform their businesses with Sprinklr Service.

November 16, 2023 • 3 min read

Sprinklr Announces Date of Third Quarter Financial Results
Sprinklr announces date of third quarter fiscal year 2024 financial results.

November 14, 2023 • 3 min read

WPP and Sprinklr Team Up
Sprinklr and WPP partner to support global brands with AI-powered customer experience management solutions.

November 8, 2023 • 5 min read

WPP and Sprinklr Partner to Bring AI-powered Customer Experience Management Solutions to Global Brands
Together, WPP and Sprinklr plan to create AI solutions to help global clients deliver more personalized and consistent experiences.

November 7, 2023 • 3 min read

Sprinklr Aims to Expand Into India Enterprise Software Market
Sprinklr provides unified customer experience management software to help companies maintain strong relationships with their customers.

October 30, 2023 • 5 min read

Sprinklr Optimizes Social Media Customer Service for Vueling
Vueling, a Spanish airline, has selected the Sprinklr platform to optimize the customer experience across every digital channel.

October 25, 2023 • 3 min read

BBVA selects Sprinklr for social and customer experience management
BBVA, a Spanish multinational financial services company, has selected Sprinklr to help manage its customer experiences across social media channels.

October 24, 2023 • 5 min read

Global technology leader Sprinklr officially launches Middle East-based growth hub at GITEX Global 2023
Sprinklr officially launches Middle East-based growth hub.
October 19, 2023 • 3 min read

Sprinklr Appoints New EVP of Customer Operations, Scott Harvey
Sprinklr announced the appointment of Scott Harvey as executive vice president of customer operations.

September 25, 2023 • 3 min read

Sprinklr Hires Michael Maas to Lead European Sales
Maas will focus on new logo business growth through direct sales, accelerating existing opportunities across top European brands, and expanding Sprinklr's partner program.

September 21, 2023 • 3 min read

Sprinklr Launches More than 700 new Features for Unified Customer Experience
Release 18.8 empowers customer service, marketing, sales, and social teams with new AI-powered enhancements.

September 14, 2023 • 3 min read

Sprinklr Q2 earnings beat estimates, boosts outlook
Sprinklr CEO/Founder Ragy Thomas speaks to Yahoo! Finance about the company's Q2 earnings

September 7, 2023 • 5 min read

Sprinklr Clinches a 40,000-Seat CCaaS Megadeal with Deutsche Telekom
Deutsche Telekom is selecting Sprinklr Service for contact center support.

September 7, 2023 • 5 min read

Sprinklr Expands Partnership with Google Cloud to Unify Customer Experience with AI
Sprinklr AI+ helps enterprises empower customer-facing teams with the generative AI tools of their choice.

September 7, 2023 • 4 min read

Sprinklr Announces Second Quarter Fiscal 2024 Results
Sprinklr Announces Second Quarter Fiscal 2024 Results

September 6, 2023 • 3 min read

Reimagining the Contact Center
Article written by Sprinklr CEO/Founder Ragy Thomas about the future of the contact center and CCaaS.
September 1, 2023 • 5 min read

Sprinklr Announces New Partner Program - Jay Vigeland Interview
The Sprinklr Unified Partners Program will expand support for the partner community and enhance Sprinklr’s go-to-market strategy with the channel.
August 29, 2023 • 5 min read

A Roadmap for Selecting the Right CCaaS Vendor
The CCaaS market is highly competitive - here's why Sprinklr stands out.

August 29, 2023 • 5 min read

Chandrayaan-3 landing on moon: Here’s a sneak peek of trending mood, conversations, and hashtags on social media
Chandrayaan-3 landing on moon: insights from Sprinklr.

August 28, 2023 • 5 min read

Sprinklr Announces Date of Second Quarter Financial Results
The company’s second quarter of fiscal year 2024 financial results will be released after market close on Wednesday, September 6, 2023.

August 15, 2023 • 4 min read

Sprinklr Launches New Unified Partners Program to Drive Growth
Fueled by more than 2x growth in partner pipeline in the last 6 months.

July 19, 2023 • 5 min read

Sprinklr CEO Ragy Thomas sits down with CNBC's Jim Cramer
Sprinklr CEO/Founder Ragy Thomas sits down with CNBC Mad Money's Jim Cramer to discuss Sprinklr's 2-year IPO anniversary and Investor Day.

July 13, 2023 • 5 min read

Customer experience lessons from Wimbledon
Sprinklr data highlights conversation around Wimbledon.

July 13, 2023 • 5 min read

Pronovias Selects Sprinklr to Enhance the Luxury Bridal Shopping Experience
Pronovias unifies their social and voice of the customer teams with Sprinklr.

July 11, 2023 • 4 min read

Sprinklr’s New Generative AI Innovations: An Inside Look
CX Today talks to Sprinklr about Sprinklr AI+

July 10, 2023 • 5 min read

Ikea implements Sprinklr to improve customer interaction
Ikea is using Sprinklr to support its CXM strategy.

July 7, 2023 • 5 min read

PRIDE 2023 MARKETING—9 KEY TAKEAWAYS, NUMBERS AND STATS
Sprinklr data on public conversations around Pride 2023.

June 30, 2023 • 5 min read

Sprinklr Upgrades Generative AI Conversational Bots and Releases 110 New Features
Delivers AI and Generative AI capabilities designed to supercharge agent productivity.

June 21, 2023 • 5 min read

Sprinklr Named to 2023 Fortune Best Workplaces in New York™ List by Great Place to Work® For Third Year in a Row
Named a best workplace in New York for third year in a row.

June 14, 2023 • 4 min read

Clemson University Selects Sprinklr to Power Research and Train Next Generation of Social Media Professionals
Students use Sprinklr to conduct research for local organizations and prepare for a job in social media.

June 12, 2023 • 3 min read

Sprinklr Announces First Quarter Fiscal 2024 Results
Sprinklr reported financial results for its first quarter ended April 30, 2023.

June 5, 2023 • 5 min read

Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions
Sprinklr AI+ brings generative AI to customer experience with a commitment to enterprise-level governance, security, and data privacy.

May 23, 2023 • 5 min read

Sprinklr Announces Date of First Quarter Financial Results
he company’s first quarter of fiscal year 2024 financial results will be released after market close on June 5, 2023.

May 15, 2023 • 5 min read
The Customer Is Always The Hero
Sprinklr CEO/Founder Ragy Thomas explains why Sprinklr's mission is to enable every organization on the planet to make their customers happier.

May 14, 2023 • 5 min read

66% of Marketers Lack Confidence in Ability to Achieve Revenue Goals, According to CMO Council and Sprinklr Research
New research highlights the importance of data/analytics for marketers working to protect budgets and prove ROI in 2023.

May 11, 2023 • 5 min read

Sprinklr Expands Presence in India with New Office in Gurgaon
Sprinklr is opening a new office in Gurgaon, India at the heart of Gurgaon's business district and is the global R&D hub for Sprinklr.

May 8, 2023 • 5 min read

How British Advertisers Have Prepared for the Coronation of King Charles III
Sprinklr analyzed public mentions of the coronation across digital channels to highlight how the public is reacting to this event.

May 4, 2023 • 3 min read

Inside the CCaaS Market with Sprinklr
CX Today's Charlie Mitchell hosts Ken Madrigal, Senior Director of Unified CXM Best Practices Group at Sprinklr

May 3, 2023 • 5 min read
4 Ways To Capture Hearts And Minds In A Hybrid And Remote World
Sprinklr's Chief Culture & Talent Officer Diane K. Adams explains a few tips you can implement to create an energized company in a hybrid or remote world.

May 2, 2023 • 5 min read

Sprinklr Is In the CCaaS Market, and It’s Not Here to Play Around
Video with Sprinklr CEO/Founder Ragy Thomas discussing contact center experiences, and Sprinklr’s battle to change the status quo.

April 28, 2023 • 5 min read

The Changing Role of CMOs: Building Better Customer Experiences
The role of today’s CMO has changed significantly with technologies such as Artificial Intelligence shaking up how brands approach marketing.

April 25, 2023 • 5 min read

Sprinklr Appoints Haitham Elkhatib to Senior Vice President of Growth Markets
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Haitham Elkhatib to Senior Vice President, Growth Markets.

April 24, 2023 • 3 min read

How to Build a World Class B2B Ambassador Program in 5 Easy Steps
Partnering with the most trusted and influential voices in your industry to advocate on content that customers actually want can be a game changer for B2B companies.

April 10, 2023 • 5 min read

BWT Alpine F1® Team Extends Sprinklr Partnership to Enhance Fan Experience
BWT Alpine F1 Team is pleased to confirm a three-year partnership renewal with Sprinklr (NYSE: CXM) as official partner and Unified-CXM platform provider for the team and the wider Alpine brand.

April 10, 2023 • 10 min read

Alpine F1 team signs three-year extension with Sprinklr
Partnership extension focuses on enhancing fan experience.

April 6, 2023 • 5 min read

Outsmarting Adversities: 4 CX Challenges to Address in 2023
Brands that build agile, customer-centric technology frameworks will be able to steadily adapt — and deliver stellar results.

April 6, 2023 • 5 min read

It's Time for Digital Customer Service with Ragy Thomas, Founder & CEO at Sprinklr
Sprinklr CEO/Founder Ragy Thomas discusses digital customer service, and how it’s now essential for companies in every industry to embrace it if they haven’t already started doing so.

April 3, 2023 • 5 min read

Sprinklr Introduces New Self-Service Plan and ChatGPT-Enabled Tools to Help Enterprise Social Teams
Sprinklr Social is now available out-of-the-box with publishing, engagement, and reporting tools integrated with OpenAI generative capabilities.

March 30, 2023 • 10 min read

Sprinklr Announces Fourth Quarter and Full Year Fiscal 2023 Results
The unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its fourth quarter and fiscal year ended January 31, 2023.

March 28, 2023 • 10 min read

Fighting for Relevance: Why CX Needs to Stay Ahead or Risk Falling Behind
Sprinklr CEO/Founder Ragy Thomas explains the strategic importance of updating contact centers for the digital future.

March 24, 2023 • 2 min read

Why brands today are seeking Unified Customer Centric Solutions?
CXOToday exclusive interview with Arun Pattabhiraman, CMO, Sprinklr

March 24, 2023 • 2 min read

Sprinklr Announces 120 New Customer Service and 25 New AI Innovations to Elevate Omnichannel Customer Service
Sprinklr Service helps its customers redefine service for digital consumers.

March 22, 2023 • 4 min read

Sprinklr Named a Leader in the 2023 Gartner® Magic QuadrantTM for Content Marketing Platforms for the Fourth Consecutive Year
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the fourth year in a row.

March 16, 2023 • 5 min read

Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service
Only 22% of customer service leaders say their organization has completely unified customer data and a majority struggle with analyzing, utilizing, and sharing data.

March 13, 2023 • 5 min read

Sprinklr Named a Challenger in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company has been named a Challenger in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms report.

March 8, 2023 • 5 min read

Sprinklr Announces Date of Fourth Quarter Financial Results
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s fourth quarter of fiscal 2023 financial results will be released after market close on, Wednesday March 29, 2023.

March 8, 2023 • 4 min read

Sprinklr Announces Local Data Hosting Solution in Australia & New Zealand
The ability to host data locally is critical to support continued regional growth.

March 1, 2023 • 4 min read

The State of Qatar Debuts Unified Citizen Experience Management Platform for Government Services
New Citizen Experience Center of Excellence powered by Sprinklr expected to unify omnichannel citizen experiences across 40 public agencies and 30+ digital channels on a centralized platform.

February 15, 2023 • 10 min read

CSGDB launches ‘Participate’ platform with Sprinklr
The State of Qatar is using Sprinklr to provide unified digital services to citizens and visitors.

February 15, 2023 • 5 min read

Sprinklr Appoints Jacob Scott as General Counsel and Corporate Secretary
The unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Jacob Scott has been appointed general counsel and corporate secretary, reporting directly to Founder and CEO Ragy Thomas, effective March 16, 2023.

February 14, 2023 • 5 min read

Why Brands Need to Pay Attention to This Year’s Snack Bowl
The Super Bowl is an opportunity for brands to engage with customers across digital channels.

February 13, 2023 • 5 min read

Samsung Partners with Sprinklr to Reinvent the Shopping Experience
Sprinklr is making it possible for Samsung to deliver content from social media channels directly via its commercial display products.

January 19, 2023 • 7 min read

Samsung and Sprinklr Partner to Reinvent the Shopping Experience
Sprinklr solutions for real-time social and digital content now integrate directly with Samsung SMART Signage and Hospitality Displays.

January 17, 2023 • 5 min read

Ferrara Candy Sweetens Social Customer Service with Sprinklr
Sprinklr Service, Sprinklr Insights, and Sprinklr Social drive efficient operations and engaging customer experiences.

January 12, 2023 • 5 min read

El Corte Inglés selects Sprinklr to enhance shopping experience
The retailer will use Sprinklr's product suites to improve its digital customer experience.

January 11, 2023 • 5 min read

Europe's Largest Department Store El Corte Inglés Transforms Shopping Experience with Sprinklr
Leveraging three Sprinklr product suites to enhance digital engagement for customers

January 11, 2023 • 5 min read

Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service
This global partnership combines the unmatched expertise in the digital CX services space of Sitel Group® with Sprinklr’s leading Unified-CXM platform to empower brands to deliver memorable customer experiences across digital channels.

January 10, 2023 • 5 min read

Sprinklr Named ‘Exemplary Vendor’ in 2023 Customer Experience Management Value Index by Ventana Research
Sprinklr Named ‘Exemplary Vendor’ in 2023 Customer Experience Management Value Index by Ventana Research.

December 22, 2022 • 5 min read

How can brands retain customer loyalty? Put humans at the center of marketing, says Ragy Thomas
A human-centered approach is bound to pay off, says Ragy Thomas, founder and CEO of Sprinklr, because there's no alternative.

December 18, 2022 • 5 min read

Sprinklr Announces Third Quarter Fiscal 2023 Results
Sprinklr (NYSE: CXM) announced its third quarter fiscal 2023 results.

December 7, 2022 • 5 min read

Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Aramex – the Dubai-based leading provider of comprehensive logistics and transportation solutions – is using Sprinklr Service to improve the efficiency and scale of its digital customer service.

November 21, 2022 • 5 min read

Sprinklr to Present at Barclays Conference on December 7
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Manish Sarin, Sprinklr’s Chief Financial Officer, will be participating in a fireside chat at Barclays Conference.

November 21, 2022 • 3 min read

Sprinklr Announces Local Data Hosting Solution In UAE
Sprinklr announced its expanded presence in the Middle East with a data hosting solution in the UAE.

November 15, 2022 • 5 min read

Sprinklr Announces Date of Third Quarter Financial Results
Sprinklr will host a conference call to discuss its results at 5:00 pm ET the same day. Interested parties may register for and access the live webcast of the call at the Sprinklr Investor Relations website.

November 15, 2022 • 5 min read

Sprinklr Announces Local Data Hosting Solution in the United Arab Emirates
In the last year, Sprinklr roughly doubled its presence in the MEA region, with the UAE at the forefront of the company’s growth

November 15, 2022 • 5 min read

Sprinklr Teams With Salesforce To Unify CXM And CRM
Sprinklr and Salesforce are expanding their partnership to help companies unify CXM and CRM.

November 10, 2022 • 5 min read

The Drill Down Podcast with Sprinklr CEO/Founder Ragy Thomas
Sprinklr CEO/Founder Ragy Thomas (CXM) discusses plans for long-term growth and beating the competition.

October 26, 2022 • 3 min read

Reddit Reveals First 4 Alpha Partners for Its Upcoming Ads API
Sprinklr is one of Reddit’s first alpha partners for its Ads API.

October 26, 2022 • 5 min read

Meet 11 adtech companies helping marketers like Nordstrom and P&G supercharge their ads on TikTok.
Sprinklr is helping large brands manage advertising on TikTok.

October 25, 2022 • 3 min read

The Holy Grail of Finance: Real Time Data, Sustainable Growth and a Solid Bottom Line with Manish Sarin, CFO at Sprinklr
Manish Sarin, Sprinklr’s CFO, discusses how to create sustainable growth and the differences between managing a public vs. private company.

October 25, 2022 • 3 min read

Sprinklr Positioned for Public Sector Growth with FedRAMP Authorized CXM Platform
Government customers can unify citizen experience in compliance with the most rigorous security and infrastructure standards.

October 18, 2022 • 3 min read

Sprinklr Partners with Abu Dhabi Digital Authority to Adopt and Scale Unified-CXM Programs
Global Unified Customer Experience Software provider continues to scale operations in the Middle East.

October 11, 2022 • 5 min read

Dubai Property Developer Nakheel Unifies its Digital Customer Experience with Sprinklr
Sprinklr’s AI-powered platform helps Nakheel optimize customer experience management across more than 50 social media accounts.

October 10, 2022 • 5 min read

Sprinklr Expands Research and Development Center in Singapore
The company will add more than 70 skilled professionals by 2025 to its Asia Pacific Headquarters Leading companies in Singapore – including Changi Airport Group, StarHub, and Standard Chartered Singapore – are improving digital customer experiences with Sprinklr

October 2, 2022 • 5 min read

Sprinklr Announces Second Quarter Fiscal 2023 Results
Sprinklr (NYSE: CXM) announced its second quarter fiscal 2023 results.

September 8, 2022 • 3 min read

Revenue Builders Podcast: Lessons Learned from Sprinklr CRO Luca Lazzaron
As Sprinklr’s CRO, Luca talks about the most challenging aspects of transitioning from a private to a public company, and the difference between having a committed versus a compliant team.

September 4, 2022 • 5 min read

The CFO Playbook Podcast with Manish Sarin, CFO at Sprinklr
This episode of the CFO Playbook features an interview with Manish Sarin, CFO at Sprinklr. He is an experienced public company executive leading finance teams, investor relations, and corporate development.