All Sprinklr News

Sprinklr Announces First Quarter Fiscal 2024 Results

Sprinklr reported financial results for its first quarter ended April 30, 2023.

June 5, 20235 min read

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Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions

Sprinklr AI+ brings generative AI to customer experience with a commitment to enterprise-level governance, security, and data privacy.

May 23, 20235 min read

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Sprinklr Announces Date of First Quarter Financial Results

he company’s first quarter of fiscal year 2024 financial results will be released after market close on June 5, 2023.

May 15, 20235 min read

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The Customer Is Always The Hero

Sprinklr CEO/Founder Ragy Thomas explains why Sprinklr's mission is to enable every organization on the planet to make their customers happier.

May 14, 20235 min read

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66% of Marketers Lack Confidence in Ability to Achieve Revenue Goals, According to CMO Council and Sprinklr Research

New research highlights the importance of data/analytics for marketers working to protect budgets and prove ROI in 2023.

May 11, 20235 min read

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Sprinklr Expands Presence in India with New Office in Gurgaon

Sprinklr is opening a new office in Gurgaon, India at the heart of Gurgaon's business district and is the global R&D hub for Sprinklr.

May 8, 20235 min read

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How British Advertisers Have Prepared for the Coronation of King Charles III

Sprinklr analyzed public mentions of the coronation across digital channels to highlight how the public is reacting to this event.

May 4, 20233 min read

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Inside the CCaaS Market with Sprinklr

CX Today's Charlie Mitchell hosts Ken Madrigal, Senior Director of Unified CXM Best Practices Group at Sprinklr

May 3, 20235 min read

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4 Ways To Capture Hearts And Minds In A Hybrid And Remote World

Sprinklr's Chief Culture & Talent Officer Diane K. Adams explains a few tips you can implement to create an energized company in a hybrid or remote world.

May 2, 20235 min read

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Sprinklr Is In the CCaaS Market, and It’s Not Here to Play Around

Video with Sprinklr CEO/Founder Ragy Thomas discussing contact center experiences, and Sprinklr’s battle to change the status quo.

April 28, 20235 min read

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The Changing Role of CMOs: Building Better Customer Experiences

The role of today’s CMO has changed significantly with technologies such as Artificial Intelligence shaking up how brands approach marketing.

April 25, 20235 min read

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Sprinklr Appoints Haitham Elkhatib to Senior Vice President of Growth Markets

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Haitham Elkhatib to Senior Vice President, Growth Markets.

April 24, 20233 min read

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How to Build a World Class B2B Ambassador Program in 5 Easy Steps

Partnering with the most trusted and influential voices in your industry to advocate on content that customers actually want can be a game changer for B2B companies.

April 10, 20235 min read

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BWT Alpine F1® Team Extends Sprinklr Partnership to Enhance Fan Experience

BWT Alpine F1 Team is pleased to confirm a three-year partnership renewal with Sprinklr (NYSE: CXM) as official partner and Unified-CXM platform provider for the team and the wider Alpine brand.

April 10, 202310 min read

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Alpine F1 team signs three-year extension with Sprinklr

Partnership extension focuses on enhancing fan experience.

April 6, 20235 min read

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Outsmarting Adversities: 4 CX Challenges to Address in 2023

Brands that build agile, customer-centric technology frameworks will be able to steadily adapt — and deliver stellar results.

April 6, 20235 min read

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It's Time for Digital Customer Service with Ragy Thomas, Founder & CEO at Sprinklr

Sprinklr CEO/Founder Ragy Thomas discusses digital customer service, and how it’s now essential for companies in every industry to embrace it if they haven’t already started doing so.

April 3, 20235 min read

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Sprinklr Introduces New Self-Service Plan and ChatGPT-Enabled Tools to Help Enterprise Social Teams

Sprinklr Social is now available out-of-the-box with publishing, engagement, and reporting tools integrated with OpenAI generative capabilities.

March 30, 202310 min read

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Sprinklr Announces Fourth Quarter and Full Year Fiscal 2023 Results

The unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its fourth quarter and fiscal year ended January 31, 2023.

March 28, 202310 min read

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Fighting for Relevance: Why CX Needs to Stay Ahead or Risk Falling Behind

Sprinklr CEO/Founder Ragy Thomas explains the strategic importance of updating contact centers for the digital future.

March 24, 20232 min read

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Why brands today are seeking Unified Customer Centric Solutions?

CXOToday exclusive interview with Arun Pattabhiraman, CMO, Sprinklr

March 24, 20232 min read

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Sprinklr Announces 120 New Customer Service and 25 New AI Innovations to Elevate Omnichannel Customer Service

Sprinklr Service helps its customers redefine service for digital consumers.

March 22, 20234 min read

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Sprinklr Named a Leader in the 2023 Gartner® Magic QuadrantTM for Content Marketing Platforms for the Fourth Consecutive Year

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the fourth year in a row.

March 16, 20235 min read

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Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service

Only 22% of customer service leaders say their organization has completely unified customer data and a majority struggle with analyzing, utilizing, and sharing data.

March 13, 20235 min read

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Sprinklr Named a Challenger in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company has been named a Challenger in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms report.

March 8, 20235 min read

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Sprinklr Announces Date of Fourth Quarter Financial Results

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s fourth quarter of fiscal 2023 financial results will be released after market close on, Wednesday March 29, 2023.

March 8, 20234 min read

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Sprinklr Announces Local Data Hosting Solution in Australia & New Zealand

The ability to host data locally is critical to support continued regional growth.

March 1, 20234 min read

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The State of Qatar Debuts Unified Citizen Experience Management Platform for Government Services

New Citizen Experience Center of Excellence powered by Sprinklr expected to unify omnichannel citizen experiences across 40 public agencies and 30+ digital channels on a centralized platform.

February 15, 202310 min read

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CSGDB launches ‘Participate’ platform with Sprinklr

The State of Qatar is using Sprinklr to provide unified digital services to citizens and visitors.

February 15, 20235 min read

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Sprinklr Appoints Jacob Scott as General Counsel and Corporate Secretary

The unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Jacob Scott has been appointed general counsel and corporate secretary, reporting directly to Founder and CEO Ragy Thomas, effective March 16, 2023.

February 14, 20235 min read

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Why Brands Need to Pay Attention to This Year’s Snack Bowl

The Super Bowl is an opportunity for brands to engage with customers across digital channels.

February 13, 20235 min read

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Samsung Partners with Sprinklr to Reinvent the Shopping Experience

Sprinklr is making it possible for Samsung to deliver content from social media channels directly via its commercial display products.

January 19, 20237 min read

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Samsung and Sprinklr Partner to Reinvent the Shopping Experience

Sprinklr solutions for real-time social and digital content now integrate directly with Samsung SMART Signage and Hospitality Displays.

January 17, 20235 min read

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Ferrara Candy Sweetens Social Customer Service with Sprinklr

Sprinklr Service, Sprinklr Insights, and Sprinklr Social drive efficient operations and engaging customer experiences.

January 12, 20235 min read

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El Corte Inglés selects Sprinklr to enhance shopping experience

The retailer will use Sprinklr's product suites to improve its digital customer experience.

January 11, 20235 min read

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Europe's Largest Department Store El Corte Inglés Transforms Shopping Experience with Sprinklr

Leveraging three Sprinklr product suites to enhance digital engagement for customers

January 11, 20235 min read

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Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service

This global partnership combines the unmatched expertise in the digital CX services space of Sitel Group® with Sprinklr’s leading Unified-CXM platform to empower brands to deliver memorable customer experiences across digital channels.

January 10, 20235 min read

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Sprinklr Named ‘Exemplary Vendor’ in 2023 Customer Experience Management Value Index by Ventana Research

Sprinklr Named ‘Exemplary Vendor’ in 2023 Customer Experience Management Value Index by Ventana Research.

December 22, 20225 min read

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How can brands retain customer loyalty? Put humans at the center of marketing, says Ragy Thomas

A human-centered approach is bound to pay off, says Ragy Thomas, founder and CEO of Sprinklr, because there's no alternative.

December 18, 20225 min read

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Sprinklr Announces Third Quarter Fiscal 2023 Results

Sprinklr (NYSE: CXM) announced its third quarter fiscal 2023 results.

December 7, 20225 min read

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Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Aramex – the Dubai-based leading provider of comprehensive logistics and transportation solutions – is using Sprinklr Service to improve the efficiency and scale of its digital customer service.

November 21, 20225 min read

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Sprinklr to Present at Barclays Conference on December 7

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Manish Sarin, Sprinklr’s Chief Financial Officer, will be participating in a fireside chat at Barclays Conference.

November 21, 20223 min read

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Sprinklr Announces Local Data Hosting Solution In UAE

Sprinklr announced its expanded presence in the Middle East with a data hosting solution in the UAE.

November 15, 20225 min read

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Sprinklr Announces Date of Third Quarter Financial Results

Sprinklr will host a conference call to discuss its results at 5:00 pm ET the same day. Interested parties may register for and access the live webcast of the call at the Sprinklr Investor Relations website.

November 15, 20225 min read

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Sprinklr Announces Local Data Hosting Solution in the United Arab Emirates

In the last year, Sprinklr roughly doubled its presence in the MEA region, with the UAE at the forefront of the company’s growth

November 15, 20225 min read

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Sprinklr Teams With Salesforce To Unify CXM And CRM

Sprinklr and Salesforce are expanding their partnership to help companies unify CXM and CRM.

November 10, 20225 min read

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The Drill Down Podcast with Sprinklr CEO/Founder Ragy Thomas

Sprinklr CEO/Founder Ragy Thomas (CXM) discusses plans for long-term growth and beating the competition.

October 26, 20223 min read

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Reddit Reveals First 4 Alpha Partners for Its Upcoming Ads API

Sprinklr is one of Reddit’s first alpha partners for its Ads API.

October 26, 20225 min read

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October 25, 20223 min read

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The Holy Grail of Finance: Real Time Data, Sustainable Growth and a Solid Bottom Line with Manish Sarin, CFO at Sprinklr

Manish Sarin, Sprinklr’s CFO, discusses how to create sustainable growth and the differences between managing a public vs. private company.

October 25, 20223 min read

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Sprinklr Positioned for Public Sector Growth with FedRAMP Authorized CXM Platform

Government customers can unify citizen experience in compliance with the most rigorous security and infrastructure standards.

October 18, 20223 min read

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Sprinklr Partners with Abu Dhabi Digital Authority to Adopt and Scale Unified-CXM Programs

Global Unified Customer Experience Software provider continues to scale operations in the Middle East.

October 11, 20225 min read

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Dubai Property Developer Nakheel Unifies its Digital Customer Experience with Sprinklr

Sprinklr’s AI-powered platform helps Nakheel optimize customer experience management across more than 50 social media accounts.

October 10, 20225 min read

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Sprinklr Expands Research and Development Center in Singapore

The company will add more than 70 skilled professionals by 2025 to its Asia Pacific Headquarters Leading companies in Singapore – including Changi Airport Group, StarHub, and Standard Chartered Singapore – are improving digital customer experiences with Sprinklr

October 2, 20225 min read

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Sprinklr Announces Second Quarter Fiscal 2023 Results

Sprinklr (NYSE: CXM) announced its second quarter fiscal 2023 results.

September 8, 20223 min read

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Revenue Builders Podcast: Lessons Learned from Sprinklr CRO Luca Lazzaron

As Sprinklr’s CRO, Luca talks about the most challenging aspects of transitioning from a private to a public company, and the difference between having a committed versus a compliant team.

September 4, 20225 min read

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The CFO Playbook Podcast with Manish Sarin, CFO at Sprinklr

This episode of the CFO Playbook features an interview with Manish Sarin, CFO at Sprinklr. He is an experienced public company executive leading finance teams, investor relations, and corporate development.

September 4, 20225 min read

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CXM with a Sprinkling of Simplicity: The 2022 CRM Conversation Starters

Sprinklr is a 2022 CRM Conversation Starter in Destination CRM. According to the article, Sprinklr is showing up in all the right places thanks to several significant moves in the past 12 months.

September 4, 20225 min read

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Sprinklr to Present at the Citi 2022 Global Technology Conference

Ragy Thomas, Sprinklr’s Founder, Chairman and Chief Executive Officer, and Manish Sarin, Chief Financial Officer will be participating at the Citi conference.

August 23, 20225 min read

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Sprinklr Receives ISO 27001 Certification for Security Management

Globally recognized ISO/IEC 27001:2013 certification demonstrates Sprinklr’s commitment to information security

August 22, 20225 min read

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Sprinklr Announces Date of Second Quarter Financial Results

Sprinklr’s second quarter of fiscal 2023 financial results will be released after market close on Thursday, September 8th, 2022.

August 21, 20225 min read

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What You Need to Know About Marketing on TikTok

Marketing on TikTok is a must for brands targeting younger generations. But the video-based platform comes with some challenges you'll have to overcome.

August 9, 20228 min read

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Sprinklr Executive Interview with Arun Pattabhiraman, CMO, Sprinklr

Sprinklr’s CMO discusses his role and Sprinklr’s customer support capabilities.

August 4, 20225 min read

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Customer-led Marketing: How Groupon put customers at the center of their marketing plans

This article discusses case studies about improving your marketing by learning from customers using social listening.

August 2, 20225 min read

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Why Swim Lanes No Longer Matter

Sprinklr CFO Manish Sarin speaks with Jack Sweeney and the CFO Thought Leader podcast about his experiences and how CFOs can drive change within their organizations.

July 12, 20225 min read

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Digitally transforming customer-facing functions with AI: Sprinklr CEO

Digitally transforming customer-facing functions with AI: Sprinklr CEO

July 12, 20225 min read

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The Forbes World’s Most Influential CMOs List: 2022

The Forbes World’s Most Influential CMOs List: 2022

July 11, 20225 min read

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Sprinklr Report: 5 Models of Influence: Inspiration from Forbes’ 2022 World’s Most Influential CMOs

Innovative CMOs demonstrate five distinct models of influence, or the five B’s: Breadth, Broadcast, Business, Buzz, and Brand

July 5, 20225 min read

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Sprinklr Introduces Enterprise-Grade Customer Support Solution Deployable in Just Minutes

Sprinklr Service is an out-of-the-box version of Sprinklr's digital-first, unified customer support solution Sprinklr Service.

June 21, 20223 min read

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Sprinklr named one of the Best Workplaces in New York™ in 2022 by Great Place to Work® and Fortune Magazine

Sprinklr is named one of the Best Workplaces in New York in 2022 by Great Place to Work and Fortune Magazine. This is Sprinklr’s second year in a row being named to this prestigious list.

June 15, 20223 min read

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Sprinklr Launches Definitive Benchmarking Report On Social Media Customer Care

Proprietary analysis of more than 2 billion public messages from 13,000 organizations will help marketers evaluate social care maturity and compare strategies utilized by best-in-class brands.

June 2, 20225 min read

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Sprinklr Platform Now Available in the Google Cloud Marketplace

Sprinklr (NYSE: CXM), the unified customer experience management platform (Unified-CXM) for modern enterprises, today announced that the Sprinklr platform is now available in the Google Cloud Marketplace (GCP).

May 31, 20222 min read

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Evaluating CCaaS Platforms: CX Today Expert Round Table

Industry experts suggest critical considerations for those assessing CCaaS solutions.

May 27, 202210 min read

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TikTok and Sprinklr Expand Partnership to Help Brands Unify and Scale Organic and Paid Content

New York, NY, May 26, 2022 – Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced an expanded partnership with TikTok as an official partner in its all-new TikTok Content Marketing Specialty that is a part of the TikTok Marketing Partner Program. Sprinklr was TikTok’s first advertising partner in 2020, and the addition of the Content Marketing Specialty makes Sprinklr the only platform capable of helping marketers manage, execute, and optimize both organic and paid content campaigns on TikTok.

May 26, 20222 min read

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TikTok partners with Sprinklr and more to make it easier for brands to reach users

TikTok partners with Sprinklr and more to make it easier for brands to reach users

May 26, 20222 min read

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Sprinklr Announces Date of First Quarter Financial Results

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s first quarter of fiscal 2023 financial results will be released after market close on Tuesday, June 14, 2022.

May 17, 20222 min read

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Sprinklr Reveals Twilio Integration; Google to Release AI-Based Meeting Features

Sprinklr now offers an integration between Twilio's voice and SMS technology into its Sprinklr Service.

May 16, 20225 min read

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Sprinklr Integrates with Twilio

Sprinklr has integrated Twilio voice and SMS technology into Sprinklr Service.

May 13, 20222 min read

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Sprinklr Creates the Next Generation Contact Center, Powered by Twilio Partnership

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced a new partnership with Twilio, (NYSE:TWLO) (LTSE:NYSE) the customer engagement platform that drives real-time, personalized experiences for today’s leading brands.

May 12, 20225 min read

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Sprinklr Announces New Chief Marketing Officer, Arun Pattabhiraman

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Arun Pattabhiraman has joined the company as its Chief Marketing Officer.

May 10, 20222 min read

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Data-Driven Work Cultures: Paul Herman of Sprinklr On How To Effectively Leverage Data To Take Your Company To The Next Level

Paul Herman, Vice President of Customer Engagement and Market Intelligence, shares helpful life lessons and advice on making data effective for any organization.

May 8, 20225 min read

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Sprinklr Launches Voice Integration with Amazon Connect to Unify the Contact Center

With Sprinklr Service and Amazon Connect, brands can integrate contact center operations to create better customer experiences at every touchpoint on every channel.

April 25, 20225 min read

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Sprinklr CFO Manish Sarin Interview with PYMNTS.COM

Chief financial officers (CFOs) used to be controllers, whose primary job was making sure the books got closed on time without any errors. Today, a CFO’s role is to be a “chaperone for investment dollars,” Sprinklr CFO Manish Sarin told PYMNTS

April 13, 20225 min read

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Sprinklr Founder and CEO Ragy Thomas Interview with TD Ameritrade, Trading 360

Sprinklr Founder and CEO Ragy Thomas joined Trading 360 with Nicole Petallides to discuss the Company’s Q4 and full-year 2022 earnings, the company’s future, and market trends.

April 7, 202210 min read

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Sprinklr Announces Fourth Quarter and Full Year Fiscal 2022 Results

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its fourth quarter and fiscal year ended January 31, 2022.

April 6, 20225 min read

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Sprinklr Named a Leader in the 2022 Gartner® Magic Quadrant™ for Content Marketing Platforms for the Third Consecutive Year

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced it has been named a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the third year in a row.

March 31, 20223 min read

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Sprinklr Announces Date of Fourth Quarter and Full Year Fiscal 2022 Financial Results

Sprinklr (NYSE: CXM), the unified customer experience management platform for modern enterprises, today announced that the company’s fourth-quarter and full-year fiscal 2022 financial results will be released after market close on Wednesday, April 6, 2022.

March 18, 20222 min read

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BWT Alpine F1® Team Taps Sprinklr to Unify and Turbocharge Fan Experiences

Sprinklr (NYSE: CXM), the unified customer experience management platform (Unified-CXM) for modern enterprises, today was announced as the official partner and Unified-CXM platform provider for BWT Alpine F1® Team and the wider Alpine Business Unit.

March 9, 20225 min read

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Deloitte and Sprinklr Enter Business Agreement in Korea for Digital Customer Experience Innovation

Sprinklr will seek to enhance Deloitte’s digital customer experience with Unified-CXM technology.

February 9, 20225 min read

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Sprinklr’s Doug Balut Recognized as 2022 CRN® Channel Chief

A panel of CRN editors selected the honorees for their channel dedication, industry stature and accomplishments as channel advocates. The 2022 Channel Chiefs are influential leaders who continue to shape the IT channel with innovative strategies, programs and partnerships.

February 9, 20225 min read

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Sprinklr Launches in AWS Marketplace

Sprinklr customers now have the option to get started even more easily with availability in the AWS Marketplace.

January 31, 20223 min read

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Sprinklr Enters Contact Center as a Service Market to Unify Customer Care with New Voice Offering

Sprinklr Service Voice helps eliminate the need to call with proactive digital care and AI to solve problems before customers are forced to make an actual call.

January 20, 20225 min read

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Sprinklr Announces Leadership Changes and Board Appointment; Affirms Guidance for Q4 and Full Year FY 2022

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced several leadership changes, an appointment to its board of directors, and reiterated financial guidance

January 13, 20225 min read

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Sprinklr Announces Strategic Partnership with Google Cloud to Drive Unified Customer Experience Management for Global Enterprises

Google Cloud will help businesses manage Sprinklr’s Unified-CXM platform in a public cloud environment with ease-of-management and low network latency.

December 16, 20215 min read

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Sprinklr Announces Third Quarter Fiscal 2022 Results

Sprinklr announced its third quarter fiscal 2022 results oThursday, December 9, 2021.

December 9, 20215 min read

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Sprinklr Achieves Gold Sustainability Rating from EcoVadis

Sprinklr today announced that it has received a Gold sustainability rating from EcoVadis, the world’s most trusted provider of business sustainability ratings.

December 1, 20215 min read

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Sprinklr Announces Date of Third Quarter Financial Results

The company’s third quarter of fiscal 2022 financial results will be released after market close on Thursday, December 9, 2021.

November 18, 20215 min read

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The Total Economic Impact Study of Sprinklr Service Shows 210 Percent Return on Investment

Forrester study shows how Sprinklr Service can drive millions of dollars in cost savings with advanced AI and automation for customer service agents.

November 16, 20215 min read

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