All Sprinklr News

Sprinklr nomme Olivier Métier au poste de VP Europe du Sud
Âgé de 53 ans, Olivier Métier, ancien Area Vice President chez SalesForce est nommé VP Europe du Sud chez Sprinklr

January 18, 2023 • 5 min read

Samsung and Sprinklr Partner to Reinvent the Shopping Experience
Sprinklr solutions for real-time social and digital content now integrate directly with Samsung SMART Signage and Hospitality Displays.

January 17, 2023 • 5 min read

Ferrara Candy Sweetens Social Customer Service with Sprinklr
Sprinklr Modern Care, Modern Research, and Social Engagement & Sales drive efficient operations and engaging customer experiences.

January 12, 2023 • 5 min read

Europe's Largest Department Store El Corte Inglés Transforms Shopping Experience with Sprinklr
Leveraging three Sprinklr product suites to enhance digital engagement for customers

January 11, 2023 • 5 min read

Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service
This global partnership combines the unmatched expertise in the digital CX services space of Sitel Group® with Sprinklr’s leading Unified-CXM platform to empower brands to deliver memorable customer experiences across digital channels.

January 10, 2023 • 5 min read

Sprinklr Named ‘Exemplary Vendor’ in 2023 Customer Experience Management Value Index by Ventana Research
Sprinklr Named ‘Exemplary Vendor’ in 2023 Customer Experience Management Value Index by Ventana Research.

December 22, 2022 • 5 min read

Sprinklr Announces Third Quarter Fiscal 2023 Results
Sprinklr (NYSE: CXM) announced its third quarter fiscal 2023 results.

December 7, 2022 • 5 min read

Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Aramex – the Dubai-based leading provider of comprehensive logistics and transportation solutions – is using Sprinklr Modern Care to improve the efficiency and scale of its digital customer service.

November 21, 2022 • 5 min read

Sprinklr to Present at Barclays Conference on December 7
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Manish Sarin, Sprinklr’s Chief Financial Officer, will be participating in a fireside chat at Barclays Conference.

November 21, 2022 • 3 min read

Sprinklr Announces Local Data Hosting Solution In UAE
Sprinklr announced its expanded presence in the Middle East with a data hosting solution in the UAE.

November 15, 2022 • 5 min read

Sprinklr Announces Date of Third Quarter Financial Results
Sprinklr will host a conference call to discuss its results at 5:00 pm ET the same day. Interested parties may register for and access the live webcast of the call at the Sprinklr Investor Relations website.

November 15, 2022 • 5 min read

Sprinklr Announces Local Data Hosting Solution in the United Arab Emirates
In the last year, Sprinklr roughly doubled its presence in the MEA region, with the UAE at the forefront of the company’s growth

November 15, 2022 • 5 min read

Sprinklr Teams With Salesforce To Unify CXM And CRM
Sprinklr and Salesforce are expanding their partnership to help companies unify CXM and CRM.

November 10, 2022 • 5 min read

The Drill Down Podcast with Sprinklr CEO/Founder Ragy Thomas
Sprinklr CEO/Founder Ragy Thomas (CXM) discusses plans for long-term growth and beating the competition.

October 26, 2022 • 3 min read

Reddit Reveals First 4 Alpha Partners for Its Upcoming Ads API
Sprinklr is one of Reddit’s first alpha partners for its Ads API.

October 26, 2022 • 5 min read

Meet 11 adtech companies helping marketers like Nordstrom and P&G supercharge their ads on TikTok.
Sprinklr is helping large brands manage advertising on TikTok.

October 25, 2022 • 3 min read

The Holy Grail of Finance: Real Time Data, Sustainable Growth and a Solid Bottom Line with Manish Sarin, CFO at Sprinklr
Manish Sarin, Sprinklr’s CFO, discusses how to create sustainable growth and the differences between managing a public vs. private company.

October 25, 2022 • 3 min read

Sprinklr Positioned for Public Sector Growth with FedRAMP Authorized CXM Platform
Government customers can unify citizen experience in compliance with the most rigorous security and infrastructure standards.

October 18, 2022 • 3 min read

Sprinklr Partners with Abu Dhabi Digital Authority to Adopt and Scale Unified-CXM Programs
Global Unified Customer Experience Software provider continues to scale operations in the Middle East.

October 11, 2022 • 5 min read

Dubai Property Developer Nakheel Unifies its Digital Customer Experience with Sprinklr
Sprinklr’s AI-powered platform helps Nakheel optimize customer experience management across more than 50 social media accounts.

October 10, 2022 • 5 min read

Sprinklr Expands Research and Development Center in Singapore
The company will add more than 70 skilled professionals by 2025 to its Asia Pacific Headquarters Leading companies in Singapore – including Changi Airport Group, StarHub, and Standard Chartered Singapore – are improving digital customer experiences with Sprinklr

October 2, 2022 • 5 min read

Sprinklr Announces Second Quarter Fiscal 2023 Results
Sprinklr (NYSE: CXM) announced its second quarter fiscal 2023 results.

September 8, 2022 • 3 min read

Revenue Builders Podcast: Lessons Learned from Sprinklr CRO Luca Lazzaron
As Sprinklr’s CRO, Luca talks about the most challenging aspects of transitioning from a private to a public company, and the difference between having a committed versus a compliant team.

September 4, 2022 • 5 min read

The CFO Playbook Podcast with Manish Sarin, CFO at Sprinklr
This episode of the CFO Playbook features an interview with Manish Sarin, CFO at Sprinklr. He is an experienced public company executive leading finance teams, investor relations, and corporate development.

September 4, 2022 • 5 min read

CXM with a Sprinkling of Simplicity: The 2022 CRM Conversation Starters
Sprinklr is a 2022 CRM Conversation Starter in Destination CRM. According to the article, Sprinklr is showing up in all the right places thanks to several significant moves in the past 12 months.

September 4, 2022 • 5 min read

Sprinklr to Present at the Citi 2022 Global Technology Conference
Ragy Thomas, Sprinklr’s Founder, Chairman and Chief Executive Officer, and Manish Sarin, Chief Financial Officer will be participating at the Citi conference.

August 23, 2022 • 5 min read

Sprinklr Receives ISO 27001 Certification for Security Management
Globally recognized ISO/IEC 27001:2013 certification demonstrates Sprinklr’s commitment to information security

August 22, 2022 • 5 min read

Sprinklr Announces Date of Second Quarter Financial Results
Sprinklr’s second quarter of fiscal 2023 financial results will be released after market close on Thursday, September 8th, 2022.

August 21, 2022 • 5 min read

What You Need to Know About Marketing on TikTok
Marketing on TikTok is a must for brands targeting younger generations. But the video-based platform comes with some challenges you'll have to overcome.

August 9, 2022 • 8 min read

Sprinklr Executive Interview with Arun Pattabhiraman, CMO, Sprinklr
Sprinklr’s CMO discusses his role and Sprinklr’s customer support capabilities.

August 4, 2022 • 5 min read

Customer-led Marketing: How Groupon put customers at the center of their marketing plans
This article discusses case studies about improving your marketing by learning from customers using social listening.

August 2, 2022 • 5 min read

Why Swim Lanes No Longer Matter
Sprinklr CFO Manish Sarin speaks with Jack Sweeney and the CFO Thought Leader podcast about his experiences and how CFOs can drive change within their organizations.

July 12, 2022 • 5 min read

Digitally transforming customer-facing functions with AI: Sprinklr CEO
Digitally transforming customer-facing functions with AI: Sprinklr CEO

July 12, 2022 • 5 min read

The Forbes World’s Most Influential CMOs List: 2022
The Forbes World’s Most Influential CMOs List: 2022

July 11, 2022 • 5 min read

Sprinklr Report: 5 Models of Influence: Inspiration from Forbes’ 2022 World’s Most Influential CMOs
Innovative CMOs demonstrate five distinct models of influence, or the five B’s: Breadth, Broadcast, Business, Buzz, and Brand

July 5, 2022 • 5 min read

Sprinklr Introduces Enterprise-Grade Customer Support Solution Deployable in Just Minutes
Modern Care Lite is an out-of-the-box version of Sprinklr's digital-first, unified customer support solution Sprinklr Modern Care.

June 21, 2022 • 3 min read

Sprinklr named one of the Best Workplaces in New York™ in 2022 by Great Place to Work® and Fortune Magazine
Sprinklr is named one of the Best Workplaces in New York in 2022 by Great Place to Work and Fortune Magazine. This is Sprinklr’s second year in a row being named to this prestigious list.

June 15, 2022 • 3 min read

Sprinklr Launches Definitive Benchmarking Report On Social Media Customer Care
Proprietary analysis of more than 2 billion public messages from 13,000 organizations will help marketers evaluate social care maturity and compare strategies utilized by best-in-class brands.

June 2, 2022 • 5 min read

Sprinklr Platform Now Available in the Google Cloud Marketplace
Sprinklr (NYSE: CXM), the unified customer experience management platform (Unified-CXM) for modern enterprises, today announced that the Sprinklr platform is now available in the Google Cloud Marketplace (GCP).

May 31, 2022 • 2 min read

Evaluating CCaaS Platforms: CX Today Expert Round Table
Industry experts suggest critical considerations for those assessing CCaaS solutions.

May 27, 2022 • 10 min read

TikTok and Sprinklr Expand Partnership to Help Brands Unify and Scale Organic and Paid Content
New York, NY, May 26, 2022 – Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced an expanded partnership with TikTok as an official partner in its all-new TikTok Content Marketing Specialty that is a part of the TikTok Marketing Partner Program. Sprinklr was TikTok’s first advertising partner in 2020, and the addition of the Content Marketing Specialty makes Sprinklr the only platform capable of helping marketers manage, execute, and optimize both organic and paid content campaigns on TikTok.

May 26, 2022 • 2 min read

TikTok partners with Sprinklr and more to make it easier for brands to reach users
TikTok partners with Sprinklr and more to make it easier for brands to reach users

May 26, 2022 • 2 min read

Sprinklr Announces Date of First Quarter Financial Results
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s first quarter of fiscal 2023 financial results will be released after market close on Tuesday, June 14, 2022.

May 17, 2022 • 2 min read

Sprinklr Reveals Twilio Integration; Google to Release AI-Based Meeting Features
Sprinklr now offers an integration between Twilio's voice and SMS technology into its Sprinklr Modern Care.

May 16, 2022 • 5 min read

Sprinklr Integrates with Twilio
Sprinklr has integrated Twilio voice and SMS technology into Sprinklr Modern Care.

May 13, 2022 • 2 min read

Sprinklr Creates the Next Generation Contact Center, Powered by Twilio Partnership
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced a new partnership with Twilio, (NYSE:TWLO) (LTSE:NYSE) the customer engagement platform that drives real-time, personalized experiences for today’s leading brands.

May 12, 2022 • 5 min read

Sprinklr Announces New Chief Marketing Officer, Arun Pattabhiraman
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Arun Pattabhiraman has joined the company as its Chief Marketing Officer.

May 10, 2022 • 2 min read

Data-Driven Work Cultures: Paul Herman of Sprinklr On How To Effectively Leverage Data To Take Your Company To The Next Level
Paul Herman, Vice President of Customer Engagement and Market Intelligence, shares helpful life lessons and advice on making data effective for any organization.

May 8, 2022 • 5 min read

Sprinklr Launches Voice Integration with Amazon Connect to Unify the Contact Center
With Sprinklr Modern Care and Amazon Connect, brands can integrate contact center operations to create better customer experiences at every touchpoint on every channel.

April 25, 2022 • 5 min read

Sprinklr CFO Manish Sarin Interview with PYMNTS.COM
Chief financial officers (CFOs) used to be controllers, whose primary job was making sure the books got closed on time without any errors. Today, a CFO’s role is to be a “chaperone for investment dollars,” Sprinklr CFO Manish Sarin told PYMNTS

April 13, 2022 • 5 min read

Sprinklr Founder and CEO Ragy Thomas Interview with TD Ameritrade, Trading 360
Sprinklr Founder and CEO Ragy Thomas joined Trading 360 with Nicole Petallides to discuss the Company’s Q4 and full-year 2022 earnings, the company’s future, and market trends.

April 7, 2022 • 10 min read

Sprinklr Announces Fourth Quarter and Full Year Fiscal 2022 Results
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its fourth quarter and fiscal year ended January 31, 2022.

April 6, 2022 • 5 min read

Sprinklr Named a Leader in the 2022 Gartner® Magic Quadrant™ for Content Marketing Platforms for the Third Consecutive Year
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced it has been named a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the third year in a row.

March 31, 2022 • 3 min read

Sprinklr Announces Date of Fourth Quarter and Full Year Fiscal 2022 Financial Results
Sprinklr (NYSE: CXM), the unified customer experience management platform for modern enterprises, today announced that the company’s fourth-quarter and full-year fiscal 2022 financial results will be released after market close on Wednesday, April 6, 2022.

March 18, 2022 • 2 min read

BWT Alpine F1® Team Taps Sprinklr to Unify and Turbocharge Fan Experiences
Sprinklr (NYSE: CXM), the unified customer experience management platform (Unified-CXM) for modern enterprises, today was announced as the official partner and Unified-CXM platform provider for BWT Alpine F1® Team and the wider Alpine Business Unit.

March 9, 2022 • 5 min read

Deloitte and Sprinklr Enter Business Agreement in Korea for Digital Customer Experience Innovation
Sprinklr will seek to enhance Deloitte’s digital customer experience with Unified-CXM technology.

February 9, 2022 • 5 min read

Sprinklr’s Doug Balut Recognized as 2022 CRN® Channel Chief
A panel of CRN editors selected the honorees for their channel dedication, industry stature and accomplishments as channel advocates. The 2022 Channel Chiefs are influential leaders who continue to shape the IT channel with innovative strategies, programs and partnerships.

February 9, 2022 • 5 min read

Sprinklr Launches in AWS Marketplace
Sprinklr customers now have the option to get started even more easily with availability in the AWS Marketplace.

January 31, 2022 • 3 min read

Sprinklr Enters Contact Center as a Service Market to Unify Customer Care with New Voice Offering
Sprinklr Modern Care Voice helps eliminate the need to call with proactive digital care and AI to solve problems before customers are forced to make an actual call.

January 20, 2022 • 5 min read

Sprinklr Announces Leadership Changes and Board Appointment; Affirms Guidance for Q4 and Full Year FY 2022
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced several leadership changes, an appointment to its board of directors, and reiterated financial guidance

January 13, 2022 • 5 min read

Sprinklr Announces Strategic Partnership with Google Cloud to Drive Unified Customer Experience Management for Global Enterprises
Google Cloud will help businesses manage Sprinklr’s Unified-CXM platform in a public cloud environment with ease-of-management and low network latency.

December 16, 2021 • 5 min read

Sprinklr Announces Third Quarter Fiscal 2022 Results
Sprinklr announced its third quarter fiscal 2022 results oThursday, December 9, 2021.

December 9, 2021 • 5 min read

Sprinklr Achieves Gold Sustainability Rating from EcoVadis
Sprinklr today announced that it has received a Gold sustainability rating from EcoVadis, the world’s most trusted provider of business sustainability ratings.

December 1, 2021 • 5 min read

Sprinklr Announces Date of Third Quarter Financial Results
The company’s third quarter of fiscal 2022 financial results will be released after market close on Thursday, December 9, 2021.

November 18, 2021 • 5 min read

The Total Economic Impact Study of Sprinklr Modern Care Shows 210 Percent Return on Investment
Forrester study shows how Sprinklr Modern Care can drive millions of dollars in cost savings with advanced AI and automation for customer service agents.

November 16, 2021 • 5 min read

Unified CXM Company Sprinklr Unveils AI Studio
Sprinklr introduced Sprinklr AI Studio, a new capability in Sprinklr Modern Research that empowers users to easily create and customize AI models without writing code.

November 10, 2021 • 4 min read

Sprinklr Introduces AI Studio: No-Code Machine Learning for Increased Productivity and Real-Time Insights
Sprinklr AI Studio is a new capability that empowers users to easily create and customize AI models without writing code.

November 9, 2021 • 5 min read

Sprinklr Announces Early Lock-Up Release
Sprinklr Announces Early Lock-Up Release

November 3, 2021 • 5 min read

Sprinklr Named to Inc.’s 2021 Best-Led Companies List
Sprinklr been named to Inc.’s prestigious first annual Best-Led Companies list — a data-driven list of U.S.-based companies with the strongest management excellence.

November 2, 2021 • 5 min read

Sonos Triples Return on Advertising Spend with Sprinklr
Sonos increases revenue and achieves the best performing quarter in the company’s history using Sprinklr's Unified-CXM platform.

October 28, 2021 • 5 min read

Sonos Triples Return On Advertising Spend With Sprinklr
As a result of unifying and optimizing its marketing campaigns with Sprinklr, Sonos tripled return on ad spend.

October 28, 2021 • 4 min read

Sprinklr CEO Ragy Thomas - Unified CXM Could Be The Next Big Thing
Sprinklr CEO/Founder Ragy Thomas explains why unified customer experience management (Unified-CXM) is crucial for every company in any industry.

October 28, 2021 • 5 min read

Sprinklr Industry Benchmarking Reports Reveal Best Practices for Improving Digital Customer Experiences
Sprinklr unveiled its Industry Benchmarking Reports for Digital Unified-CXM.

October 25, 2021 • 5 min read

Sprinklr Recognized With Cigna Well-Being Award
Sprinklr is the recipient of the Cigna 2021 Well-Being Award for demonstrating a strong commitment to improving the health and well-being of Sprinklr employees.

October 14, 2021 • 5 min read

Sprinklr Introduces the Next Generation of Unified Modern Care for Faster Service, Engagement at Scale, and Increased Revenue
New Sprinklr Modern Care innovations provide companies with the ability to unify the agent and customer experience across channels in one platform.

October 4, 2021 • 5 min read

Introducing Sprinklr Complaints Management for Australia’s Regulatory Guidance 271 Requirements
Sprinklr Complaints Management is built to help banking, financial services, and insurance companies comply with Australia’s Regulatory Guidance 271 (RG 271) requirements.

October 4, 2021 • 5 min read

Forbes Ranks World’s Most Influential CMOs, Featuring Preeminent Chief Marketing Officers Who Are Challenging the Status Quo to Create Lasting Impact
Developed with primary research from Sprinklr and data from LinkedIn, the World’s Most Influential CMOs list for 2021 provides a comprehensive look at the top marketing leaders who are challenging the status quo.

September 29, 2021 • 5 min read

Forbes World's Most Influential CMOs 2021
This is the fifth year in a row that Sprinklr was the primary research partner for the Forbes World's Most Influential CMOs list.

September 29, 2021 • 5 min read

Sprinklr CEO Ragy Thomas Attributes His Tech Company’s Success To Having A ‘Happier’ Workforce
Ragy Thomas, CEO and Founder of Sprinklr, says the company's mission is to “enable every organization on the planet to make their customers happier."

September 28, 2021 • 4 min read

Sprinklr Achieves AWS Government Competency Status
Sprinklr has achieved has achieved Amazon Web Services (AWS) Government Competency status. This reflects Sprinklr’s expertise in delivering a unified platform that leverages AWS services to address specific public sector needs.

September 27, 2021 • 5 min read

Why This Software Entrepreneur Says Being Happy Is His Superpower
Ragy Thomas, the founder and CEO of Sprinklr, believes optimism is key to solving problems.

September 22, 2021 • 5 min read

The Human Factor with Sprinklr CEO/Founder Ragy Thomas
Eric Schurenberg, Chief Executive Officer at Mansueto Ventures, home of Inc. and Fast Company, chats with Sprinklr CEO/Founder Ragy Thomas.

September 20, 2021 • 5 min read

Global Study Reveals Over 90% of Organizations are Missing Key CXM Capabilities to Drive Business Results
Sprinklr released the results of its study conducted by Forrester Consulting to explore how decision makers are using data insights to deliver better customer experiences.

September 15, 2021 • 5 min read

Sprinklr: Can 'Soup to Nuts' Run the Front Office?
Tiernan Ray of The Technology Letter writes about Sprinklr's Unified-CXM platform.

September 14, 2021 • 5 min read

Sprinklr Introduces Modern Research Lite
Modern Research Lite is the easiest way for global brands to trial a lightweight version of Sprinklr Modern Research capabilities.

September 10, 2021 • 5 min read

Sprinklr Announces Second Quarter Fiscal 2022 Results
Sprinklr Announces Second Quarter Fiscal 2022 Results

September 9, 2021 • 5 min read

Sprinklr Announces Date of Second Quarter Financial Results
Sprinklr Announces Date of Second Quarter Financial Results

August 24, 2021 • 5 min read

Sprinklr named a leader in The Forrester Wave™: Social Suites, Q3 2021 report
Sprinklr named a leader in The Forrester Wave: Social Suites, Q3 2021 report by offering a formidable and intensely customizable unified platform.

August 10, 2021 • 2 min read

Sprinklr Named a Leader in Social Suites Evaluation Q3, 2021 by Independent Research Firm
Sprinklr is named a leader in The Forrester Wave™: Social Suites, Q3 2021 report.

August 9, 2021 • 5 min read

Continente, Portugal’s Leading Food Retailer, Selects Sprinklr to Accelerate its Customer Experience Strategy
Continente – Portugal’s largest food retailer – is using Sprinklr to support its long-term engagement strategy.

July 29, 2021 • 5 min read

Mashreq, One of the UAE’s Best Performing Banks, Selects Sprinklr to Drive Unified Customer Experiences
Mashreq – one of the leading financial institutions in the UAE – is using Sprinklr to advance its customer-centric strategies.

July 27, 2021 • 5 min read

Sprinklr on Fortune's Best Place to Work in NYC list
Sprinklr is on Fortune's Best Place to Work in NYC list

July 15, 2021 • 2 min read

Sprinklr Announces Closing of Initial Public Offering
Sprinklr Announces Closing of Initial Public Offering

June 25, 2021 • 5 min read
From Social Media Roots To Customer Experience Management, Sprinklr’s IPO Ambitions Come To Fruition
New York-based Sprinklr debuted on the New York Stock Exchange under the ticker symbol CXM.

June 23, 2021 • 5 min read

Sprinklr CEO on the company’s public debut
Sprinklr founder and CEO Ragy Thomas joins “TechCheck” to discuss the company’s debut on the NYSE.

June 23, 2021 • 2 min read

Sprinklr Announces Pricing of Initial Public Offering
Sprinklr Announces Pricing of Initial Public Offering

June 22, 2021 • 5 min read

Merkle and Sprinklr Expand Partnership
Merkle, a leading, data-driven, technology-enabled performance marketing agency is expanding its partnership with Sprinklr by offering support to clients in the Netherlands.

June 14, 2021 • 5 min read

Sprinklr Files Registration Statement for Proposed Initial Public Offering
Sprinklr Files Registration Statement for Proposed Initial Public Offering

May 28, 2021 • 5 min read

Software provider Sprinklr reveals 19% jump in revenue in IPO filing
Sprinklr made public its plans for a stock market listing in the United States, revealing a 19.3% rise in annual revenue.

May 28, 2021 • 5 min read

Announcing Sprinklr for Higher Education – empowering universities with advanced AI to transform community engagement
New AI offering turns education data into insights for an improved student, alumni, and faculty experience.

May 3, 2021 • 5 min read

Sprinklr Helps PUMA Expand its Customer Experience Management (CXM) Roadmap
Since 2018, Sprinklr has been partnering with PUMA to accelerate its CXM transformation, resulting in increased e-commerce sales