All Sprinklr News

Sprinklr Announces First Quarter Fiscal 2024 Results
Sprinklr reported financial results for its first quarter ended April 30, 2023.

June 5, 2023 • 5 min read

Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions
Sprinklr AI+ brings generative AI to customer experience with a commitment to enterprise-level governance, security, and data privacy.

May 23, 2023 • 5 min read

Sprinklr Announces Date of First Quarter Financial Results
he company’s first quarter of fiscal year 2024 financial results will be released after market close on June 5, 2023.

May 15, 2023 • 5 min read
The Customer Is Always The Hero
Sprinklr CEO/Founder Ragy Thomas explains why Sprinklr's mission is to enable every organization on the planet to make their customers happier.

May 14, 2023 • 5 min read

66% of Marketers Lack Confidence in Ability to Achieve Revenue Goals, According to CMO Council and Sprinklr Research
New research highlights the importance of data/analytics for marketers working to protect budgets and prove ROI in 2023.

May 11, 2023 • 5 min read

Sprinklr Expands Presence in India with New Office in Gurgaon
Sprinklr is opening a new office in Gurgaon, India at the heart of Gurgaon's business district and is the global R&D hub for Sprinklr.

May 8, 2023 • 5 min read

How British Advertisers Have Prepared for the Coronation of King Charles III
Sprinklr analyzed public mentions of the coronation across digital channels to highlight how the public is reacting to this event.

May 4, 2023 • 3 min read

Inside the CCaaS Market with Sprinklr
CX Today's Charlie Mitchell hosts Ken Madrigal, Senior Director of Unified CXM Best Practices Group at Sprinklr

May 3, 2023 • 5 min read
4 Ways To Capture Hearts And Minds In A Hybrid And Remote World
Sprinklr's Chief Culture & Talent Officer Diane K. Adams explains a few tips you can implement to create an energized company in a hybrid or remote world.

May 2, 2023 • 5 min read

Sprinklr Is In the CCaaS Market, and It’s Not Here to Play Around
Video with Sprinklr CEO/Founder Ragy Thomas discussing contact center experiences, and Sprinklr’s battle to change the status quo.

April 28, 2023 • 5 min read

The Changing Role of CMOs: Building Better Customer Experiences
The role of today’s CMO has changed significantly with technologies such as Artificial Intelligence shaking up how brands approach marketing.

April 25, 2023 • 5 min read

Sprinklr Appoints Haitham Elkhatib to Senior Vice President of Growth Markets
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Haitham Elkhatib to Senior Vice President, Growth Markets.

April 24, 2023 • 3 min read

How to Build a World Class B2B Ambassador Program in 5 Easy Steps
Partnering with the most trusted and influential voices in your industry to advocate on content that customers actually want can be a game changer for B2B companies.

April 10, 2023 • 5 min read

BWT Alpine F1® Team Extends Sprinklr Partnership to Enhance Fan Experience
BWT Alpine F1 Team is pleased to confirm a three-year partnership renewal with Sprinklr (NYSE: CXM) as official partner and Unified-CXM platform provider for the team and the wider Alpine brand.

April 10, 2023 • 10 min read

Alpine F1 team signs three-year extension with Sprinklr
Partnership extension focuses on enhancing fan experience.

April 6, 2023 • 5 min read

Outsmarting Adversities: 4 CX Challenges to Address in 2023
Brands that build agile, customer-centric technology frameworks will be able to steadily adapt — and deliver stellar results.

April 6, 2023 • 5 min read

It's Time for Digital Customer Service with Ragy Thomas, Founder & CEO at Sprinklr
Sprinklr CEO/Founder Ragy Thomas discusses digital customer service, and how it’s now essential for companies in every industry to embrace it if they haven’t already started doing so.

April 3, 2023 • 5 min read

Sprinklr Introduces New Self-Service Plan and ChatGPT-Enabled Tools to Help Enterprise Social Teams
Sprinklr Social is now available out-of-the-box with publishing, engagement, and reporting tools integrated with OpenAI generative capabilities.

March 30, 2023 • 10 min read

Sprinklr Announces Fourth Quarter and Full Year Fiscal 2023 Results
The unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its fourth quarter and fiscal year ended January 31, 2023.

March 28, 2023 • 10 min read

Fighting for Relevance: Why CX Needs to Stay Ahead or Risk Falling Behind
Sprinklr CEO/Founder Ragy Thomas explains the strategic importance of updating contact centers for the digital future.

March 24, 2023 • 2 min read

Why brands today are seeking Unified Customer Centric Solutions?
CXOToday exclusive interview with Arun Pattabhiraman, CMO, Sprinklr

March 24, 2023 • 2 min read

Sprinklr Announces 120 New Customer Service and 25 New AI Innovations to Elevate Omnichannel Customer Service
Sprinklr Service helps its customers redefine service for digital consumers.

March 22, 2023 • 4 min read

Sprinklr Named a Leader in the 2023 Gartner® Magic QuadrantTM for Content Marketing Platforms for the Fourth Consecutive Year
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the fourth year in a row.

March 16, 2023 • 5 min read

Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service
Only 22% of customer service leaders say their organization has completely unified customer data and a majority struggle with analyzing, utilizing, and sharing data.

March 13, 2023 • 5 min read

Sprinklr Named a Challenger in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company has been named a Challenger in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms report.

March 8, 2023 • 5 min read

Sprinklr Announces Date of Fourth Quarter Financial Results
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s fourth quarter of fiscal 2023 financial results will be released after market close on, Wednesday March 29, 2023.

March 8, 2023 • 4 min read

Sprinklr Announces Local Data Hosting Solution in Australia & New Zealand
The ability to host data locally is critical to support continued regional growth.

March 1, 2023 • 4 min read

The State of Qatar Debuts Unified Citizen Experience Management Platform for Government Services
New Citizen Experience Center of Excellence powered by Sprinklr expected to unify omnichannel citizen experiences across 40 public agencies and 30+ digital channels on a centralized platform.

February 15, 2023 • 10 min read

CSGDB launches ‘Participate’ platform with Sprinklr
The State of Qatar is using Sprinklr to provide unified digital services to citizens and visitors.

February 15, 2023 • 5 min read

Sprinklr Appoints Jacob Scott as General Counsel and Corporate Secretary
The unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Jacob Scott has been appointed general counsel and corporate secretary, reporting directly to Founder and CEO Ragy Thomas, effective March 16, 2023.

February 14, 2023 • 5 min read

Why Brands Need to Pay Attention to This Year’s Snack Bowl
The Super Bowl is an opportunity for brands to engage with customers across digital channels.

February 13, 2023 • 5 min read

Samsung Partners with Sprinklr to Reinvent the Shopping Experience
Sprinklr is making it possible for Samsung to deliver content from social media channels directly via its commercial display products.

January 19, 2023 • 7 min read

Samsung and Sprinklr Partner to Reinvent the Shopping Experience
Sprinklr solutions for real-time social and digital content now integrate directly with Samsung SMART Signage and Hospitality Displays.

January 17, 2023 • 5 min read

Ferrara Candy Sweetens Social Customer Service with Sprinklr
Sprinklr Service, Sprinklr Insights, and Sprinklr Social drive efficient operations and engaging customer experiences.

January 12, 2023 • 5 min read

El Corte Inglés selects Sprinklr to enhance shopping experience
The retailer will use Sprinklr's product suites to improve its digital customer experience.

January 11, 2023 • 5 min read

Europe's Largest Department Store El Corte Inglés Transforms Shopping Experience with Sprinklr
Leveraging three Sprinklr product suites to enhance digital engagement for customers

January 11, 2023 • 5 min read

Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service
This global partnership combines the unmatched expertise in the digital CX services space of Sitel Group® with Sprinklr’s leading Unified-CXM platform to empower brands to deliver memorable customer experiences across digital channels.

January 10, 2023 • 5 min read

Sprinklr Named ‘Exemplary Vendor’ in 2023 Customer Experience Management Value Index by Ventana Research
Sprinklr Named ‘Exemplary Vendor’ in 2023 Customer Experience Management Value Index by Ventana Research.

December 22, 2022 • 5 min read

How can brands retain customer loyalty? Put humans at the center of marketing, says Ragy Thomas
A human-centered approach is bound to pay off, says Ragy Thomas, founder and CEO of Sprinklr, because there's no alternative.

December 18, 2022 • 5 min read

Sprinklr Announces Third Quarter Fiscal 2023 Results
Sprinklr (NYSE: CXM) announced its third quarter fiscal 2023 results.

December 7, 2022 • 5 min read

Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Aramex – the Dubai-based leading provider of comprehensive logistics and transportation solutions – is using Sprinklr Service to improve the efficiency and scale of its digital customer service.

November 21, 2022 • 5 min read

Sprinklr to Present at Barclays Conference on December 7
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Manish Sarin, Sprinklr’s Chief Financial Officer, will be participating in a fireside chat at Barclays Conference.

November 21, 2022 • 3 min read

Sprinklr Announces Local Data Hosting Solution In UAE
Sprinklr announced its expanded presence in the Middle East with a data hosting solution in the UAE.

November 15, 2022 • 5 min read

Sprinklr Announces Date of Third Quarter Financial Results
Sprinklr will host a conference call to discuss its results at 5:00 pm ET the same day. Interested parties may register for and access the live webcast of the call at the Sprinklr Investor Relations website.

November 15, 2022 • 5 min read

Sprinklr Announces Local Data Hosting Solution in the United Arab Emirates
In the last year, Sprinklr roughly doubled its presence in the MEA region, with the UAE at the forefront of the company’s growth

November 15, 2022 • 5 min read

Sprinklr Teams With Salesforce To Unify CXM And CRM
Sprinklr and Salesforce are expanding their partnership to help companies unify CXM and CRM.

November 10, 2022 • 5 min read

The Drill Down Podcast with Sprinklr CEO/Founder Ragy Thomas
Sprinklr CEO/Founder Ragy Thomas (CXM) discusses plans for long-term growth and beating the competition.

October 26, 2022 • 3 min read

Reddit Reveals First 4 Alpha Partners for Its Upcoming Ads API
Sprinklr is one of Reddit’s first alpha partners for its Ads API.

October 26, 2022 • 5 min read

Meet 11 adtech companies helping marketers like Nordstrom and P&G supercharge their ads on TikTok.
Sprinklr is helping large brands manage advertising on TikTok.

October 25, 2022 • 3 min read

The Holy Grail of Finance: Real Time Data, Sustainable Growth and a Solid Bottom Line with Manish Sarin, CFO at Sprinklr
Manish Sarin, Sprinklr’s CFO, discusses how to create sustainable growth and the differences between managing a public vs. private company.

October 25, 2022 • 3 min read

Sprinklr Positioned for Public Sector Growth with FedRAMP Authorized CXM Platform
Government customers can unify citizen experience in compliance with the most rigorous security and infrastructure standards.

October 18, 2022 • 3 min read

Sprinklr Partners with Abu Dhabi Digital Authority to Adopt and Scale Unified-CXM Programs
Global Unified Customer Experience Software provider continues to scale operations in the Middle East.

October 11, 2022 • 5 min read

Dubai Property Developer Nakheel Unifies its Digital Customer Experience with Sprinklr
Sprinklr’s AI-powered platform helps Nakheel optimize customer experience management across more than 50 social media accounts.

October 10, 2022 • 5 min read

Sprinklr Expands Research and Development Center in Singapore
The company will add more than 70 skilled professionals by 2025 to its Asia Pacific Headquarters Leading companies in Singapore – including Changi Airport Group, StarHub, and Standard Chartered Singapore – are improving digital customer experiences with Sprinklr

October 2, 2022 • 5 min read

Sprinklr Announces Second Quarter Fiscal 2023 Results
Sprinklr (NYSE: CXM) announced its second quarter fiscal 2023 results.

September 8, 2022 • 3 min read

Revenue Builders Podcast: Lessons Learned from Sprinklr CRO Luca Lazzaron
As Sprinklr’s CRO, Luca talks about the most challenging aspects of transitioning from a private to a public company, and the difference between having a committed versus a compliant team.

September 4, 2022 • 5 min read

The CFO Playbook Podcast with Manish Sarin, CFO at Sprinklr
This episode of the CFO Playbook features an interview with Manish Sarin, CFO at Sprinklr. He is an experienced public company executive leading finance teams, investor relations, and corporate development.

September 4, 2022 • 5 min read

CXM with a Sprinkling of Simplicity: The 2022 CRM Conversation Starters
Sprinklr is a 2022 CRM Conversation Starter in Destination CRM. According to the article, Sprinklr is showing up in all the right places thanks to several significant moves in the past 12 months.

September 4, 2022 • 5 min read

Sprinklr to Present at the Citi 2022 Global Technology Conference
Ragy Thomas, Sprinklr’s Founder, Chairman and Chief Executive Officer, and Manish Sarin, Chief Financial Officer will be participating at the Citi conference.

August 23, 2022 • 5 min read

Sprinklr Receives ISO 27001 Certification for Security Management
Globally recognized ISO/IEC 27001:2013 certification demonstrates Sprinklr’s commitment to information security

August 22, 2022 • 5 min read

Sprinklr Announces Date of Second Quarter Financial Results
Sprinklr’s second quarter of fiscal 2023 financial results will be released after market close on Thursday, September 8th, 2022.

August 21, 2022 • 5 min read

What You Need to Know About Marketing on TikTok
Marketing on TikTok is a must for brands targeting younger generations. But the video-based platform comes with some challenges you'll have to overcome.

August 9, 2022 • 8 min read

Sprinklr Executive Interview with Arun Pattabhiraman, CMO, Sprinklr
Sprinklr’s CMO discusses his role and Sprinklr’s customer support capabilities.

August 4, 2022 • 5 min read

Customer-led Marketing: How Groupon put customers at the center of their marketing plans
This article discusses case studies about improving your marketing by learning from customers using social listening.

August 2, 2022 • 5 min read

Why Swim Lanes No Longer Matter
Sprinklr CFO Manish Sarin speaks with Jack Sweeney and the CFO Thought Leader podcast about his experiences and how CFOs can drive change within their organizations.

July 12, 2022 • 5 min read

Digitally transforming customer-facing functions with AI: Sprinklr CEO
Digitally transforming customer-facing functions with AI: Sprinklr CEO

July 12, 2022 • 5 min read

The Forbes World’s Most Influential CMOs List: 2022
The Forbes World’s Most Influential CMOs List: 2022

July 11, 2022 • 5 min read

Sprinklr Report: 5 Models of Influence: Inspiration from Forbes’ 2022 World’s Most Influential CMOs
Innovative CMOs demonstrate five distinct models of influence, or the five B’s: Breadth, Broadcast, Business, Buzz, and Brand

July 5, 2022 • 5 min read

Sprinklr Introduces Enterprise-Grade Customer Support Solution Deployable in Just Minutes
Sprinklr Service is an out-of-the-box version of Sprinklr's digital-first, unified customer support solution Sprinklr Service.

June 21, 2022 • 3 min read

Sprinklr named one of the Best Workplaces in New York™ in 2022 by Great Place to Work® and Fortune Magazine
Sprinklr is named one of the Best Workplaces in New York in 2022 by Great Place to Work and Fortune Magazine. This is Sprinklr’s second year in a row being named to this prestigious list.

June 15, 2022 • 3 min read

Sprinklr Launches Definitive Benchmarking Report On Social Media Customer Care
Proprietary analysis of more than 2 billion public messages from 13,000 organizations will help marketers evaluate social care maturity and compare strategies utilized by best-in-class brands.

June 2, 2022 • 5 min read

Sprinklr Platform Now Available in the Google Cloud Marketplace
Sprinklr (NYSE: CXM), the unified customer experience management platform (Unified-CXM) for modern enterprises, today announced that the Sprinklr platform is now available in the Google Cloud Marketplace (GCP).

May 31, 2022 • 2 min read

Evaluating CCaaS Platforms: CX Today Expert Round Table
Industry experts suggest critical considerations for those assessing CCaaS solutions.

May 27, 2022 • 10 min read

TikTok and Sprinklr Expand Partnership to Help Brands Unify and Scale Organic and Paid Content
New York, NY, May 26, 2022 – Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced an expanded partnership with TikTok as an official partner in its all-new TikTok Content Marketing Specialty that is a part of the TikTok Marketing Partner Program. Sprinklr was TikTok’s first advertising partner in 2020, and the addition of the Content Marketing Specialty makes Sprinklr the only platform capable of helping marketers manage, execute, and optimize both organic and paid content campaigns on TikTok.

May 26, 2022 • 2 min read

TikTok partners with Sprinklr and more to make it easier for brands to reach users
TikTok partners with Sprinklr and more to make it easier for brands to reach users

May 26, 2022 • 2 min read

Sprinklr Announces Date of First Quarter Financial Results
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s first quarter of fiscal 2023 financial results will be released after market close on Tuesday, June 14, 2022.

May 17, 2022 • 2 min read

Sprinklr Reveals Twilio Integration; Google to Release AI-Based Meeting Features
Sprinklr now offers an integration between Twilio's voice and SMS technology into its Sprinklr Service.

May 16, 2022 • 5 min read

Sprinklr Integrates with Twilio
Sprinklr has integrated Twilio voice and SMS technology into Sprinklr Service.

May 13, 2022 • 2 min read

Sprinklr Creates the Next Generation Contact Center, Powered by Twilio Partnership
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced a new partnership with Twilio, (NYSE:TWLO) (LTSE:NYSE) the customer engagement platform that drives real-time, personalized experiences for today’s leading brands.

May 12, 2022 • 5 min read

Sprinklr Announces New Chief Marketing Officer, Arun Pattabhiraman
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Arun Pattabhiraman has joined the company as its Chief Marketing Officer.

May 10, 2022 • 2 min read

Data-Driven Work Cultures: Paul Herman of Sprinklr On How To Effectively Leverage Data To Take Your Company To The Next Level
Paul Herman, Vice President of Customer Engagement and Market Intelligence, shares helpful life lessons and advice on making data effective for any organization.

May 8, 2022 • 5 min read

Sprinklr Launches Voice Integration with Amazon Connect to Unify the Contact Center
With Sprinklr Service and Amazon Connect, brands can integrate contact center operations to create better customer experiences at every touchpoint on every channel.

April 25, 2022 • 5 min read

Sprinklr CFO Manish Sarin Interview with PYMNTS.COM
Chief financial officers (CFOs) used to be controllers, whose primary job was making sure the books got closed on time without any errors. Today, a CFO’s role is to be a “chaperone for investment dollars,” Sprinklr CFO Manish Sarin told PYMNTS

April 13, 2022 • 5 min read

Sprinklr Founder and CEO Ragy Thomas Interview with TD Ameritrade, Trading 360
Sprinklr Founder and CEO Ragy Thomas joined Trading 360 with Nicole Petallides to discuss the Company’s Q4 and full-year 2022 earnings, the company’s future, and market trends.

April 7, 2022 • 10 min read

Sprinklr Announces Fourth Quarter and Full Year Fiscal 2022 Results
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its fourth quarter and fiscal year ended January 31, 2022.

April 6, 2022 • 5 min read

Sprinklr Named a Leader in the 2022 Gartner® Magic Quadrant™ for Content Marketing Platforms for the Third Consecutive Year
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced it has been named a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the third year in a row.

March 31, 2022 • 3 min read

Sprinklr Announces Date of Fourth Quarter and Full Year Fiscal 2022 Financial Results
Sprinklr (NYSE: CXM), the unified customer experience management platform for modern enterprises, today announced that the company’s fourth-quarter and full-year fiscal 2022 financial results will be released after market close on Wednesday, April 6, 2022.

March 18, 2022 • 2 min read

BWT Alpine F1® Team Taps Sprinklr to Unify and Turbocharge Fan Experiences
Sprinklr (NYSE: CXM), the unified customer experience management platform (Unified-CXM) for modern enterprises, today was announced as the official partner and Unified-CXM platform provider for BWT Alpine F1® Team and the wider Alpine Business Unit.

March 9, 2022 • 5 min read

Deloitte and Sprinklr Enter Business Agreement in Korea for Digital Customer Experience Innovation
Sprinklr will seek to enhance Deloitte’s digital customer experience with Unified-CXM technology.

February 9, 2022 • 5 min read

Sprinklr’s Doug Balut Recognized as 2022 CRN® Channel Chief
A panel of CRN editors selected the honorees for their channel dedication, industry stature and accomplishments as channel advocates. The 2022 Channel Chiefs are influential leaders who continue to shape the IT channel with innovative strategies, programs and partnerships.

February 9, 2022 • 5 min read

Sprinklr Launches in AWS Marketplace
Sprinklr customers now have the option to get started even more easily with availability in the AWS Marketplace.

January 31, 2022 • 3 min read

Sprinklr Enters Contact Center as a Service Market to Unify Customer Care with New Voice Offering
Sprinklr Service Voice helps eliminate the need to call with proactive digital care and AI to solve problems before customers are forced to make an actual call.

January 20, 2022 • 5 min read

Sprinklr Announces Leadership Changes and Board Appointment; Affirms Guidance for Q4 and Full Year FY 2022
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced several leadership changes, an appointment to its board of directors, and reiterated financial guidance

January 13, 2022 • 5 min read

Sprinklr Announces Strategic Partnership with Google Cloud to Drive Unified Customer Experience Management for Global Enterprises
Google Cloud will help businesses manage Sprinklr’s Unified-CXM platform in a public cloud environment with ease-of-management and low network latency.

December 16, 2021 • 5 min read

Sprinklr Announces Third Quarter Fiscal 2022 Results
Sprinklr announced its third quarter fiscal 2022 results oThursday, December 9, 2021.

December 9, 2021 • 5 min read

Sprinklr Achieves Gold Sustainability Rating from EcoVadis
Sprinklr today announced that it has received a Gold sustainability rating from EcoVadis, the world’s most trusted provider of business sustainability ratings.

December 1, 2021 • 5 min read

Sprinklr Announces Date of Third Quarter Financial Results
The company’s third quarter of fiscal 2022 financial results will be released after market close on Thursday, December 9, 2021.

November 18, 2021 • 5 min read

The Total Economic Impact Study of Sprinklr Service Shows 210 Percent Return on Investment
Forrester study shows how Sprinklr Service can drive millions of dollars in cost savings with advanced AI and automation for customer service agents.

November 16, 2021 • 5 min read