All Sprinklr News

Louisiana State University (LSU) Athletics Transforms Social Media Strategy with Sprinklr

Louisiana State University (LSU) chose Sprinklr Insights to help strengthen its social media presence.

April 11, 20245 min read

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Sprinklr Appoints Amitabh Misra as Chief Technology Officer

Amitabh Misra is Sprinklr's new Chief Technology Officer (CTO). Misra will lead all R&D teams across the globe including product and engineering at Sprinklr.

March 28, 20243 min read

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March 14, 20243 min read

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Sprinklr Announces Local Data Hosting Solution in the Kingdom of Saudi Arabia with Google Cloud

Sprinklr is continuing its expansion in the middle eastern market with the launch of a local data hosting solution for the Sprinklr platform in the Kingdom of Saudi Arabia (KSA) hosted on the Google Cloud.

March 11, 20245 min read

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Sprinklr adds BT Group to Customer Roster

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, announced today that BT has selected Sprinklr as a strategic customer service partner.

March 7, 20245 min read

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Sprinklr Announces Date of Fourth Quarter and Full Year Fiscal 2024 Financial Results

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s fourth quarter and full year fiscal 2024 financial results will be released after market close on Wednesday, March 27, 2024. The company’s earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com.

March 6, 20245 min read

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AI revolution is just beginning

Sprinklr CEO/Founder Ragy Thomas spoke with Gulf Times at Web Summit Qatar 2024.

March 1, 20245 min read

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Sprinklr Appoints Scott Harvey as Chief Customer Officer and Reaffirms Financial Guidance for Q4 and Full Year FY 2024

Mr. Harvey will lead a unified global customer organization, including all sales and services teams, to accelerate go-to-market efficiencies and better serve customers.

February 5, 20245 min read

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Sprinklr Appoints Trac Pham New Interim Chief Operating Officer, Authorizes $100 Million Stock Buyback Program, and Reaffirms Financial Guidance for Q4 and Full Year FY 2024

Mr. Pham will work cross-functionally on orchestrating Sprinklr’s operating rhythm and lead planning efforts with a focus on continuing to improve go-to-market strategy.

January 4, 20245 min read

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Sprinklr improves the relationship of Vueling, BBVA or Repsol with their clients

Spanish news article explains how Sprinklr is expanding in Spain working with clients such as BBVA and Vueling.

January 2, 20245 min read

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Culture Of Curiosity & Innovation Fosters Employee Development

Sprinklr's Rohit Munjal, CHRO- APJI, explains how organizations can build and scale a high-performing team.

December 25, 20235 min read

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Why the Indian Founder of Sprinklr Feels Misunderstood in His Home Country

India's Economic Times explains Sprinklr's background and how the company is disrupting the enterprise software industry with Unified-CXM.

December 19, 20235 min read

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Sprinklr Empowers Businesses to Deploy and Scale Generative AI-powered Conversational Bots

Sprinklr is launching Conversational AI+ in Sprinklr Service.

December 7, 20233 min read

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Cosentino Selects Sprinklr to Create a Unified Social Media and Marketing Strategy

Global surfaces leader leverages Sprinklr’s AI-powered unified to create consistent, engaging experiences for customers on every channel.

November 20, 20233 min read

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News: Cosentino chooses Sprinklr to create a unified social media and marketing strategy

Global surfaces leader selects Sprinklr to create consistent, engaging experiences for customers on every channel.

November 20, 20233 min read

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Sprinklr and infinit.cx Partner to Deliver AI-Powered Contact Center and Customer Experience Solutions

New partnership will help brands in the DACH (Germany, Austria, and Switzerland) transform their businesses with Sprinklr Service.

November 16, 20233 min read

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Sprinklr Announces Date of Third Quarter Financial Results

Sprinklr announces date of third quarter fiscal year 2024 financial results.

November 14, 20233 min read

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WPP and Sprinklr Team Up

Sprinklr and WPP partner to support global brands with AI-powered customer experience management solutions.

November 8, 20235 min read

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WPP and Sprinklr Partner to Bring AI-powered Customer Experience Management Solutions to Global Brands

Together, WPP and Sprinklr plan to create AI solutions to help global clients deliver more personalized and consistent experiences.

November 7, 20233 min read

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Sprinklr Aims to Expand Into India Enterprise Software Market

Sprinklr provides unified customer experience management software to help companies maintain strong relationships with their customers.

October 30, 20235 min read

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Sprinklr Optimizes Social Media Customer Service for Vueling

Vueling, a Spanish airline, has selected the Sprinklr platform to optimize the customer experience across every digital channel.

October 25, 20233 min read

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BBVA selects Sprinklr for social and customer experience management

BBVA, a Spanish multinational financial services company, has selected Sprinklr to help manage its customer experiences across social media channels.

October 24, 20235 min read

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October 19, 20233 min read

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Sprinklr Appoints New EVP of Customer Operations, Scott Harvey

Sprinklr announced the appointment of Scott Harvey as executive vice president of customer operations.

September 25, 20233 min read

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Sprinklr Hires Michael Maas to Lead European Sales

Maas will focus on new logo business growth through direct sales, accelerating existing opportunities across top European brands, and expanding Sprinklr's partner program.

September 21, 20233 min read

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Sprinklr Launches More than 700 new Features for Unified Customer Experience

Release 18.8 empowers customer service, marketing, sales, and social teams with new AI-powered enhancements.

September 14, 20233 min read

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Sprinklr Q2 earnings beat estimates, boosts outlook

Sprinklr CEO/Founder Ragy Thomas speaks to Yahoo! Finance about the company's Q2 earnings

September 7, 20235 min read

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Sprinklr Clinches a 40,000-Seat CCaaS Megadeal with Deutsche Telekom

Deutsche Telekom is selecting Sprinklr Service for contact center support.

September 7, 20235 min read

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Sprinklr Expands Partnership with Google Cloud to Unify Customer Experience with AI

Sprinklr AI+ helps enterprises empower customer-facing teams with the generative AI tools of their choice.

September 7, 20234 min read

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Sprinklr Announces Second Quarter Fiscal 2024 Results

Sprinklr Announces Second Quarter Fiscal 2024 Results

September 6, 20233 min read

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Reimagining the Contact Center

Article written by Sprinklr CEO/Founder Ragy Thomas about the future of the contact center and CCaaS.

September 1, 20235 min read

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Sprinklr Announces New Partner Program - Jay Vigeland Interview

The Sprinklr Unified Partners Program will expand support for the partner community and enhance Sprinklr’s go-to-market strategy with the channel.

August 29, 20235 min read

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A Roadmap for Selecting the Right CCaaS Vendor

The CCaaS market is highly competitive - here's why Sprinklr stands out.

August 29, 20235 min read

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August 28, 20235 min read

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Sprinklr Announces Date of Second Quarter Financial Results

The company’s second quarter of fiscal year 2024 financial results will be released after market close on Wednesday, September 6, 2023.

August 15, 20234 min read

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Sprinklr Launches New Unified Partners Program to Drive Growth

Fueled by more than 2x growth in partner pipeline in the last 6 months.

July 19, 20235 min read

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Sprinklr CEO Ragy Thomas sits down with CNBC's Jim Cramer

Sprinklr CEO/Founder Ragy Thomas sits down with CNBC Mad Money's Jim Cramer to discuss Sprinklr's 2-year IPO anniversary and Investor Day.

July 13, 20235 min read

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Customer experience lessons from Wimbledon

Sprinklr data highlights conversation around Wimbledon.

July 13, 20235 min read

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Pronovias Selects Sprinklr to Enhance the Luxury Bridal Shopping Experience

Pronovias unifies their social and voice of the customer teams with Sprinklr.

July 11, 20234 min read

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Sprinklr’s New Generative AI Innovations: An Inside Look

CX Today talks to Sprinklr about Sprinklr AI+

July 10, 20235 min read

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Ikea implements Sprinklr to improve customer interaction

Ikea is using Sprinklr to support its CXM strategy.

July 7, 20235 min read

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PRIDE 2023 MARKETING—9 KEY TAKEAWAYS, NUMBERS AND STATS

Sprinklr data on public conversations around Pride 2023.

June 30, 20235 min read

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Sprinklr Upgrades Generative AI Conversational Bots and Releases 110 New Features

Delivers AI and Generative AI capabilities designed to supercharge agent productivity.

June 21, 20235 min read

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June 14, 20234 min read

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Clemson University Selects Sprinklr to Power Research and Train Next Generation of Social Media Professionals

Students use Sprinklr to conduct research for local organizations and prepare for a job in social media.

June 12, 20233 min read

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Sprinklr Announces First Quarter Fiscal 2024 Results

Sprinklr reported financial results for its first quarter ended April 30, 2023.

June 5, 20235 min read

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Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions

Sprinklr AI+ brings generative AI to customer experience with a commitment to enterprise-level governance, security, and data privacy.

May 23, 20235 min read

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Sprinklr Announces Date of First Quarter Financial Results

he company’s first quarter of fiscal year 2024 financial results will be released after market close on June 5, 2023.

May 15, 20235 min read

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The Customer Is Always The Hero

Sprinklr CEO/Founder Ragy Thomas explains why Sprinklr's mission is to enable every organization on the planet to make their customers happier.

May 14, 20235 min read

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66% of Marketers Lack Confidence in Ability to Achieve Revenue Goals, According to CMO Council and Sprinklr Research

New research highlights the importance of data/analytics for marketers working to protect budgets and prove ROI in 2023.

May 11, 20235 min read

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Sprinklr Expands Presence in India with New Office in Gurgaon

Sprinklr is opening a new office in Gurgaon, India at the heart of Gurgaon's business district and is the global R&D hub for Sprinklr.

May 8, 20235 min read

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How British Advertisers Have Prepared for the Coronation of King Charles III

Sprinklr analyzed public mentions of the coronation across digital channels to highlight how the public is reacting to this event.

May 4, 20233 min read

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Inside the CCaaS Market with Sprinklr

CX Today's Charlie Mitchell hosts Ken Madrigal, Senior Director of Unified CXM Best Practices Group at Sprinklr

May 3, 20235 min read

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4 Ways To Capture Hearts And Minds In A Hybrid And Remote World

Sprinklr's Chief Culture & Talent Officer Diane K. Adams explains a few tips you can implement to create an energized company in a hybrid or remote world.

May 2, 20235 min read

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Sprinklr Is In the CCaaS Market, and It’s Not Here to Play Around

Video with Sprinklr CEO/Founder Ragy Thomas discussing contact center experiences, and Sprinklr’s battle to change the status quo.

April 28, 20235 min read

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The Changing Role of CMOs: Building Better Customer Experiences

The role of today’s CMO has changed significantly with technologies such as Artificial Intelligence shaking up how brands approach marketing.

April 25, 20235 min read

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Sprinklr Appoints Haitham Elkhatib to Senior Vice President of Growth Markets

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Haitham Elkhatib to Senior Vice President, Growth Markets.

April 24, 20233 min read

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How to Build a World Class B2B Ambassador Program in 5 Easy Steps

Partnering with the most trusted and influential voices in your industry to advocate on content that customers actually want can be a game changer for B2B companies.

April 10, 20235 min read

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BWT Alpine F1® Team Extends Sprinklr Partnership to Enhance Fan Experience

BWT Alpine F1 Team is pleased to confirm a three-year partnership renewal with Sprinklr (NYSE: CXM) as official partner and Unified-CXM platform provider for the team and the wider Alpine brand.

April 10, 202310 min read

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Alpine F1 team signs three-year extension with Sprinklr

Partnership extension focuses on enhancing fan experience.

April 6, 20235 min read

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Outsmarting Adversities: 4 CX Challenges to Address in 2023

Brands that build agile, customer-centric technology frameworks will be able to steadily adapt — and deliver stellar results.

April 6, 20235 min read

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It's Time for Digital Customer Service with Ragy Thomas, Founder & CEO at Sprinklr

Sprinklr CEO/Founder Ragy Thomas discusses digital customer service, and how it’s now essential for companies in every industry to embrace it if they haven’t already started doing so.

April 3, 20235 min read

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Sprinklr Introduces New Self-Service Plan and ChatGPT-Enabled Tools to Help Enterprise Social Teams

Sprinklr Social is now available out-of-the-box with publishing, engagement, and reporting tools integrated with OpenAI generative capabilities.

March 30, 202310 min read

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Sprinklr Announces Fourth Quarter and Full Year Fiscal 2023 Results

The unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its fourth quarter and fiscal year ended January 31, 2023.

March 28, 202310 min read

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Fighting for Relevance: Why CX Needs to Stay Ahead or Risk Falling Behind

Sprinklr CEO/Founder Ragy Thomas explains the strategic importance of updating contact centers for the digital future.

March 24, 20232 min read

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Why brands today are seeking Unified Customer Centric Solutions?

CXOToday exclusive interview with Arun Pattabhiraman, CMO, Sprinklr

March 24, 20232 min read

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Sprinklr Announces 120 New Customer Service and 25 New AI Innovations to Elevate Omnichannel Customer Service

Sprinklr Service helps its customers redefine service for digital consumers.

March 22, 20234 min read

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Sprinklr Named a Leader in the 2023 Gartner® Magic QuadrantTM for Content Marketing Platforms for the Fourth Consecutive Year

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the fourth year in a row.

March 16, 20235 min read

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Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service

Only 22% of customer service leaders say their organization has completely unified customer data and a majority struggle with analyzing, utilizing, and sharing data.

March 13, 20235 min read

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Sprinklr Named a Challenger in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company has been named a Challenger in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms report.

March 8, 20235 min read

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Sprinklr Announces Date of Fourth Quarter Financial Results

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s fourth quarter of fiscal 2023 financial results will be released after market close on, Wednesday March 29, 2023.

March 8, 20234 min read

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Sprinklr Announces Local Data Hosting Solution in Australia & New Zealand

The ability to host data locally is critical to support continued regional growth.

March 1, 20234 min read

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The State of Qatar Debuts Unified Citizen Experience Management Platform for Government Services

New Citizen Experience Center of Excellence powered by Sprinklr expected to unify omnichannel citizen experiences across 40 public agencies and 30+ digital channels on a centralized platform.

February 15, 202310 min read

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CSGDB launches ‘Participate’ platform with Sprinklr

The State of Qatar is using Sprinklr to provide unified digital services to citizens and visitors.

February 15, 20235 min read

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Sprinklr Appoints Jacob Scott as General Counsel and Corporate Secretary

The unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Jacob Scott has been appointed general counsel and corporate secretary, reporting directly to Founder and CEO Ragy Thomas, effective March 16, 2023.

February 14, 20235 min read

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Why Brands Need to Pay Attention to This Year’s Snack Bowl

The Super Bowl is an opportunity for brands to engage with customers across digital channels.

February 13, 20235 min read

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Samsung Partners with Sprinklr to Reinvent the Shopping Experience

Sprinklr is making it possible for Samsung to deliver content from social media channels directly via its commercial display products.

January 19, 20237 min read

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Samsung and Sprinklr Partner to Reinvent the Shopping Experience

Sprinklr solutions for real-time social and digital content now integrate directly with Samsung SMART Signage and Hospitality Displays.

January 17, 20235 min read

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Ferrara Candy Sweetens Social Customer Service with Sprinklr

Sprinklr Service, Sprinklr Insights, and Sprinklr Social drive efficient operations and engaging customer experiences.

January 12, 20235 min read

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El Corte Inglés selects Sprinklr to enhance shopping experience

The retailer will use Sprinklr's product suites to improve its digital customer experience.

January 11, 20235 min read

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Europe's Largest Department Store El Corte Inglés Transforms Shopping Experience with Sprinklr

Leveraging three Sprinklr product suites to enhance digital engagement for customers

January 11, 20235 min read

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Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service

This global partnership combines the unmatched expertise in the digital CX services space of Sitel Group® with Sprinklr’s leading Unified-CXM platform to empower brands to deliver memorable customer experiences across digital channels.

January 10, 20235 min read

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Sprinklr Named ‘Exemplary Vendor’ in 2023 Customer Experience Management Value Index by Ventana Research

Sprinklr Named ‘Exemplary Vendor’ in 2023 Customer Experience Management Value Index by Ventana Research.

December 22, 20225 min read

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How can brands retain customer loyalty? Put humans at the center of marketing, says Ragy Thomas

A human-centered approach is bound to pay off, says Ragy Thomas, founder and CEO of Sprinklr, because there's no alternative.

December 18, 20225 min read

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Sprinklr Announces Third Quarter Fiscal 2023 Results

Sprinklr (NYSE: CXM) announced its third quarter fiscal 2023 results.

December 7, 20225 min read

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Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Aramex – the Dubai-based leading provider of comprehensive logistics and transportation solutions – is using Sprinklr Service to improve the efficiency and scale of its digital customer service.

November 21, 20225 min read

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Sprinklr to Present at Barclays Conference on December 7

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Manish Sarin, Sprinklr’s Chief Financial Officer, will be participating in a fireside chat at Barclays Conference.

November 21, 20223 min read

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Sprinklr Announces Local Data Hosting Solution In UAE

Sprinklr announced its expanded presence in the Middle East with a data hosting solution in the UAE.

November 15, 20225 min read

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Sprinklr Announces Date of Third Quarter Financial Results

Sprinklr will host a conference call to discuss its results at 5:00 pm ET the same day. Interested parties may register for and access the live webcast of the call at the Sprinklr Investor Relations website.

November 15, 20225 min read

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Sprinklr Announces Local Data Hosting Solution in the United Arab Emirates

In the last year, Sprinklr roughly doubled its presence in the MEA region, with the UAE at the forefront of the company’s growth