Reimagine Customer Experiences

Discover the power of Human-AI collaboration to deliver extraordinary CX

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KEYNOTES

Business note keynote
10:33
Business Keynote: Make Every Customer Experience Extraordinary
TECHNICAL KEYNOTE
13:05
Technical Keynote: Reimagine Customer Experiences with a Unified Platform for the Front Office

Customer Conversations

Customer Conversations Rafael Walmart
21:16
Elevating Walmart's Last Mile Operations with Real-Time Intelligence and Unified Driver Feedback
Customer Conversations AT&T Katie
10:28
Powering Brand Impact with Social Media and Technology
Customer Conversations Hannah Wesfarmers
11:58
Transforming CX in Health & Beauty: Personal. Predictive. Future-Proofed
Masterclasses

Track 1 - Transforming contact centers

CX WISE 25 Masterclass 1 Edwin
24:53
Reimagine Customer Service with Human + GenAI Service Model
CX WISE 25 Masterclass 2 Cindy
16:22
Deliver 5-Star Service Across All Social Media Channels 
CX WISE 25 Masterclass 3 Remon
15:48
Drive Operational and Team Efficiency with AI-led Analytics
Masterclasses

Track 2 - Activating Voice of customers

CX WISE 25 Masterclass 4 Jaafar
35:08
Maximize Social Media Impact with Channel-Specific Strategies 
CX WISE 25 Masterclass 5 Deming
42:21
Bridge the Gap Between Data and Insights
CX WISE 25 Masterclass 6 Gui
14:56
Discover High-Impact Use Cases to Maximize Value from Sprinklr Insights
Masterclasses

Track 3 - Marketing's impact on business

CX WISE 25 Masterclass 7 Cara
27:53
Streamline Multi-Channel Campaign Activation with AI
CX WISE 25 Masterclass 8 Sharon
17:46
Boost Content ROI with Unified, AI-Powered Content Operations 
CX WISE 25 Masterclass 9 Carly
21:59
Power Marketing Campaigns with Real-Time, AI-Driven Insights