Sprinklr AI Agents.

An AI agent platform is software that allows businesses to create, deploy, and manage AI-powered agents . In the CX context, these agents handle tasks like support, sales, and commerce by engaging customers across channels such as voice, chat, email, and social.

A powerful AI agent platform not only automates routine interactions but also learns from every conversation, adapts to business workflows, and seamlessly escalates to human agents when needed. The result is faster resolutions, more personalized engagement, and scalable growth.

Enterprises are moving from conversational AI to AI agent platforms because they seek AI solutions that can handle tasks autonomously instead of just supporting human teams. AI agents combine automation, intelligence, and context to handle complex workflows with minimal human intervention. They don’t just converse — they take action by resolving support issues, guiding buying journeys, or driving outbound engagement.

With the ability to learn from every interaction, embed into business processes, and collaborate with humans when needed, AI agent platforms deliver scale, accuracy, and measurable impact that conversational AI alone cannot.

Beyond customer service, AI agent platforms help enterprises solve challenges related to:

• Revenue growth through outbound sales and personalized engagement on customers’ preferred channels
• Slow conversions by orchestrating conversational buying journeys on websites, apps, and social pages
• Operational inefficiency with agents that self-improve by learning from human resolutions and past cases
• Inconsistent experiences by retaining context across voice, chat, email, and social, so customers never repeat themselves
• Workflow misalignment by embedding directly into business logic and processes for smarter, safer outcomes

When evaluating AI agent platforms, businesses should prioritize:

• Specialization with agents purpose-built for customer-facing functions like support, sales, and commerce
• Omnichannel engagement across voice, chat, email, social, and messaging for seamless customer experiences
• Self-improving intelligence that learns from human resolutions and gets smarter with every interaction
• Embedded workflows that align AI agents with business logic and processes for safer, grounded outcomes
• Security and compliance with guardrails, PII masking, monitoring, and auditability built in
• Unified platform foundation that connects AI agents with existing automations, rules, and workflows

Sprinklr delivers all these capabilities on a single AI-native platform, helping enterprises scale efficiently while driving measurable growth.

AI agents learn and adapt by continuously analyzing every interaction, capturing how issues are resolved, and applying that knowledge to future conversations. They improve containment by recognizing when to escalate to humans and then refining their own responses based on those resolutions.

Over time, this self-improving loop makes them smarter, more accurate, and better aligned with business needs. Sprinklr AI Agents are designed with this self-learning capability at the core, ensuring performance keeps elevating at scale.

Sprinklr’s AI Agent platform unifies digital, voice, and social interactions by retaining context across every channel and embedding into your workflows. Customers never have to repeat themselves because the AI agents move fluidly between chat, email, social, messaging, and voice while retaining full history of the interaction. With a seamless omnichannel design, Sprinklr ensures agents deliver consistent, personalized experiences at scale — all from a single, AI-native platform.

Sprinklr is effective at deploying AI agents beyond customer support because the platform is purpose-built for multiple business functions. In addition to accelerating self-service, Sprinklr AI Agents can drive outbound sales through personalized engagement, guide customers through frictionless commerce journeys, and adapt across industries such as banking, telecom, travel, and retail.

By embedding into workflows and leveraging existing business logic, Sprinklr enables enterprises to scale AI agents across diverse functions while maintaining accuracy, compliance, and measurable impact.

Sprinklr accelerates time to value by embedding AI agents directly into your existing workflows, business rules, and automations. Instead of starting from scratch, the platform mines historical cases to auto-generate high-impact tasks, configures agents with the right context and guardrails, and continuously evaluates their performance.

Sprinklr’s streamlined approach means AI agents go live faster, adapt to your processes with minimal disruption, and start delivering measurable impact from day one.

Businesses trust Sprinklr to keep AI agent interactions compliant, accurate, and on-brand because the platform is built with enterprise-grade guardrails and governance. Input and output guardrails can be configured with pro-code or no-code workflows to ensure agents act as intended. Real-time PII masking and strict security standards protect sensitive data, while monitoring dashboards, usage logs, and feedback deliver full auditability.

This combination of accuracy, compliance, and oversight ensures Sprinklr AI Agents always operate safely and consistently in line with brand expectations.