Increase service team efficiency — and CX — with more accessible, AI-driven workflows, interactions, and insights.
Save your valuable time and improve customer experiences. We’ve engineered an enhanced user experience for your supervisors, with more robust reporting, monitoring, and alert capabilities, including full visibility into agent cases and key insights to inform future decision-making, scheduling, and engagement strategies.
Visualize and share a wide range of insights with your team faster than ever.
Reduce Time to Insights and instill transparency with the new revamped Theme editor. Preview conversations and add more filters, thus enabling a better estimate of keyword addition/deletion on the mentions fetched by a Topic.
Modern Marketing & Advertising
Optimize content, drive ROI, and establish brand consistency with updated campaign-building
Customize your paid and organic creative with performance insights for individual creative assets. With support from Sprinklr Intuition – Sprinklr’s AI engine – your marketers can discover top-performing content and ensure compliance and best practices across your omnichannel branding.
Social Engagement & Sales
Build and manage campaigns more effectively with enhanced analytics and feedback tools.
Build rapport and improve CX for app customers by responding directly to reviews in the Apple App Store. By authenticating your Gominga accounts in Sprinklr, your brand and product managers can easily view, upvote, and add replies to reviews for iOS apps.
Apple App Store Reviews is a paid feature — to enable this feature, contact your account executive.
Explore new integrations and enhancements that will improve the way you work in Sprinklr.
Create a unified 360° view of the customer, facilitate seamless cross-team collaboration, and reduce training costs by syncing Sprinklr Cases into ServiceNow. Leverage Sprinklr AI to push the cases automatically or manually lookup for existing Account, Contact or Consumer into ServiceNow, allowing you to access Sprinklr's console embedded into ServiceNow.
Learn more about our latest features to improve the value of your experience across several products within the platform.
Moving forward, all new presentation slides will — by default — support multiple charts in alignment with the dashboards they were generated from. The new updates also add support for setting rolling start and end dates, and filtering by metric values in charts.
User Experience Enhancements
Enjoy a simpler, better, more consistent Sprinklr experience with some exciting changes in platform appearance and behavior.
We’ve revamped Audience Insights with a new record manager that aligns with our Hyperspace design principles. In addition, we have updated the report creation workflow to include existing audience studies and new audience reports. Click the “Create Audience Study'' button to choose your report type.
Maintain the trust and confidence of your customers and stakeholders with Sprinklr’s newly-added security and privacy measures.
Export Audit and Preferences
Admins can now see recent exports from the platform in a centralized repository, expire links directly through our platform, and take advantage of the following:
This additional check ensures that only users with Export Link View permission can download and access files from export links.