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How to Resolve Issues Faster with the Right AI-Powered Routing Strategy

Learn why you need an AI-powered routing strategy — and what to look for when choosing a smart routing solution for your business.

A customer can reach out at any time and on any channel — and their first impression of your brand can make or break their experience. How can you ensure that every interaction customers have with your contact center is easy, helpful, and effortless?

AI-powered routing and Smart Pairing from Sprinklr Modern Care match customers with the right agents to deliver a seamless, personalized customer experience at first contact — every time. In this ebook, we’ll explore how it works, what an efficient routing strategy looks like, and why:

  • AI-powered routing is a must-have for contact center efficiency.

  • Smart Pairing improves customer experiences by reducing customer effort and enhancing loyalty.

  • Mapping agents to customers according to their skills and traits boosts agent satisfaction.

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