The marketplace is now dominated by brands that provide 24/7 on-demand service — and as a result, modern consumers expect the same from every company they interact with: near-instant responses, fast access to information, and memorable, human interactions that are consistent across every step of the customer journey.
How can B2B brands create these meaningful customer experiences at scale? In this ebook, Sprinklr and Microsoft discuss how a unified customer experience management (Unified-CXM) platform helps enterprises:
Harness powerful AI to collect, understand, and prioritize customer data — and use those insights to build personalized experiences at scale
Respond faster by tapping into conversations across 30+ digital and social channels in real time — while creating messaging that stays on-brand at every touchpoint
Adopt an omnichannel strategy and save 35% on average by shifting from siloed point solutions to a single, unified platform
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