DOWNLOAD

Unified-CX Benchmarking Report 2023: Tech Leaders

Discover how the customer experience you provide stacks up against 300 tech companies – and learn from brands that lead. 

Consumers are rapidly embracing the next wave of digital platforms and expecting seamless, frictionless experiences at every step of their buyer’s journey. Are you meeting their ever-increasing expectations? How does the experience you provide business stack up against your competitors? 

Our benchmark report can help you figure out the answer to those questions. Based on extensive research and analysis, our report provides insights into the best practices and strategies used by industry leaders to create exceptional customer experiences.  

With this report, you'll get access to valuable data and insights gathered from 350+ million messages that can help you identify areas for improvement and set goals for your customer experience strategy.   

• Discover the most relevant KPIs you need to measure the progress of your CX efforts. 

• Find out how leaders are proactively listening to and engaging their customers to enhance their experience. 

• Explore which tech companies have gotten customer support right on social media – and how they’re doing it.