All Topics

168 topics found, sorted by Newest.

Marketing & Advertising

Facebook Advertising

Here is a step-by-step guide to creating effective Facebook advertising campaigns, its top benefits, costing, best practices and commonly-asked questions.

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Customer Service

Helpdesk Automation

Explore how helpdesk automation can improve customer experience and reduce workload for support teams.

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Marketing & Advertising

Advertising campaigns

Discover the latest techniques for planning and executing effective advertising campaigns that drive customer engagement and generate measurable results.

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Research & Insights

Text Analysis

An introduction to text analysis and related terms, the business applications and implications, and important tools for getting started.

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Research & Insights

PR Campaigns

Learn the importance of PR campaigns, the top situations to leverage PR campaigns, effective PR channels, vital PR KPIs and PR optimization tips.

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Marketing & Advertising

Email Marketing

Learn how to transform your email marketing strategy into a revenue driver by using targeted campaigns and personalized messaging to increase conversions and maximize ROI.

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Customer Service

Helpdesk software

Learn all about helpdesk software, its benefits, essential components, purchase factors, emerging trends, and the best helpdesk software for modern businesses.

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Customer Service

WhatsApp Support

Learn how to deliver instant delight and frictionless WhatsApp support.

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Customer Service

Call Abandonment Rate

Learn everything about call abandonment rate — what it means, why it’s important, and how to calculate, monitor, and improve it for your contact center.

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Customer Service

Agent Assist

Learn more about what agent assist is, why contact centers need it, and how it can help improve your customer service.

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