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AUTOMATION

Customers love automated customer support. Agents love it too. Delight both with Sprinklr.

Help agents bring their A-game with state-of-the-art intelligent automation workflows that speed up time-consuming tasks.

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Automate your ticket lifecycle for happier agents and customers

Improve your first contact resolution rates

Use powerful AI-led algorithms to identify cases that don't warrant agent intervention, and solve them on auto-pilot. Slash your time per interaction to make customer support your prime business differentiator.

Reduce operational costs and increase efficiency

Do more with automated ticket routing and triaging that help redirect tickets to agents best suited for the job at hand. Avoid expensive escalations and minimize cost-per-interaction with SLA alerts and email notifications.

Boost agent productivity and customer happiness

Auto-resolve tickets that don't need agent intervention using AI-detection and automation. Deliver faster resolutions and bring down the time-per-interaction, making customer support your prime differentiator.

Complement your automations with Sprinklr's best-in-breed AI engine

Foster better customer engagement with automated workflows, which in turn boosts employee morale and productivity.

Put your support operations on autopilot

Put your support operations on autopilot

AI skims through tickets to identify spam and engageable tickets and helps prioritize incoming tickets

Automate task assignment for faster resolution

Automate task assignment for faster resolution

Ticket queues and capacity planning across multiple teams ensure proper assignment of tickets and workload for agents

Make your agents more productive

Make your agents more productive

Canned responses and quick access to knowledge base articles from the care console help agents come up with quick responses

Sprinklr powers some of the world’s most customer-obsessed companies

Honda leveraged Sprinklr to deliver unified customer care in a new era of online car sales

“Our goal is to connect authentically with this new generation of car buyers. Having a single workflow across channels — from phone to social media to live chat, chatbot, and voice — enables a true omnichannel contact center.”

Yoshiaki Inoue
Chief of Honda ON
Honda

Read the full story here

Prada sells, serves, and retains customers with Sprinklr-led digital innovation

“We believe the future of our luxury brands will be defined by the experiences we create for our customers. Sprinklr unifies our multiple brands across in-person and digital channels to serve customers when and where they prefer.”

Lorenzo Bertelli
Marketing Director
Prada Group

Read the full story here

AkzoNobel UK reduces response times by 80% using Sprinklr’s intuitive care platform

“The quality of our replies has improved. Our agents have more time to find answers and share knowledge via Sprinklr. With shared information, conveniently stored in one platform, the agents can respond more quickly.”

Lisa Boyles
Social Media Manager
AkzoNobel UK

Read the full story here

Connect Modern Care Lite with solutions you already use

Get a 360-degree view of your customers by integrating Sprinklr with popular sales, marketing, and automation tools.

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Sprinklr automations don't stop at ticket resolution. We go above and beyond.

Automated triaging for admin

Automate manual support tasks by configuring a set of rules that get triggered based on certain predefined conditions either during ticket creation or at a later stage of the ticket lifecycle.

Automate core ticket actions

Speed up frequently-performed actions on tickets using quick actions. This feature helps agents execute multiple repetitive actions with a single click, thereby saving time and increasing productivity

Automated ticket assignment

Ensure tickets get assigned to agents who are available by using ticket queues to create a collection of tickets that get assigned based on predefined conditions and are resolved at the right time.

Automated capacity planning

Define and manage agent workload by setting capacity for all support teams at once or customize it for individual agents across channels automatically, so no one is under or overstaffed.

Automated spam and fraud detection

Use Sprinklr’s AI engine and built-in filters to both flag spam tickets and identify engageable tickets with predicted CSAT scores and sentiment so your agents can prioritize tickets that need immediate attention.

Automated customer feedback collection

Determine how customers felt about the experience provided by deploying a CSAT survey at the end of an interaction automatically, triggered by one of the various conditions available for maximum fill rate.

Automate ticket resolution with chatbots

Automate replies to customer messages across digital channels using a rule-based chatbot builder, complemented by AI-based intents to identify and provide resolution to customer queries with greater accuracy.

Automate ticket resolution with chatbots

Automate replies to customer messages across digital channels using a rule-based chatbot builder, complemented by AI-based intents to identify and provide resolution to customer queries with greater accuracy.

Automate ticket resolution with chatbots

Automate replies to customer messages across digital channels using a rule-based chatbot builder, complemented by AI-based intents to identify and provide resolution to customer queries with greater accuracy.

Ready to fast-track support with Modern Care Lite?

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