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CUSTOMER SERVICE AUTOMATION SOFTWARE

Automate 100 customer interactions daily — and save $270K per year.

Enterprises juggle hundreds — sometimes thousands — of customer support messages every day. With 90% of customers expecting near-instant responses, it can be challenging and costly for agents to keep up. Sprinklr AI-Automated Customer Service helps you control these costs by applying smart, AI-driven automation to every step of the customer journey.

2.4x

more likely customers will stay with companies that solve problems quickly.

Forrester, 2021

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Sprinklr is trusted by the world's biggest brands
Cisco
Samsung
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Reduce contact volume up to 60% with automated solutions.

Maximize your agents’ productivity and empower customers to find relevant answers by themselves with Sprinklr’s unified, end-to-end customer service automation capabilities, which leverage eight branches of AI to deliver faster response times than point solutions.

Personalize your CX with AI automation — and watch CSAT rise.

Sprinklr’s powerful AI engine analyzes the context of conversations to help your agents provide faster, more on-target responses — leveraging AI-generated replies and relevant knowledge articles to create more human and satisfying customer experiences.

Reduce churn with a unified cross-channel support strategy.

28% of customer inquiries on social require support on multiple channels. Sprinklr AI cuts through the chaos of multiple point solutions by automating classification, case assignment, and analytics across 30+ channels — all on one consolidated platform.

Why is advanced AI automation crucial to your contact center operations?

When today’s consumers reach out to your customer service team, they expect fast and efficient issue resolution. But for contact centers that have to handle interactions across dozens of channels simultaneously — and manually route each query to the right agent — that generates huge challenges.

That’s why many enterprises are turning to AI-automated customer service software for fast, personalized support at scale. Backed by  eight branches of Sprinklr AI, agents can leverage robust software across the entire customer journey to optimize their performance and resolve customer issues efficiently across 30+ channels — all on a single unified customer experience management (Unified-CXM) platform.

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Customer service automation can improve CSAT by 19%. Build an AI strategy for your contact center with Sprinklr Modern Care.

Connect with our customer service experts to build an ROI model that shows how Modern Care can fast-track your support goals today.

Boost customer engagement by 24% with Sprinklr’s customer-facing AI and chatbots.

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Sprinklr AI-Automated Customer Service moderates conversations on public channels and filters out the noise — so your agents can focus on the messages that need attention.

Improve SLA performance by 33% with intelligent automation.

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Guided Workflows provide on-topic, standardized processes that maximize the productivity of every agent — ensuring a consistent customer experience and brand representation, regardless of when, where, or how customers engage.

Decrease manual case assignment by 93% — and lower agent costs in the process.

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Sprinklr AI combines millions of conversations and signals from 30+ channels in one place — helping your team identify key events and customer touchpoints, and capitalize on opportunities to enhance the customer experience. 

How global brands scaled customer service operations with AI-powered live chat, chatbots, and intent detection.

Answering 61% of inquiries with chatbots.

One FMCG company was able to automate one in three customer cases and control its brand reputation at a lower cost than its competitors by using Sprinklr Modern Care to stand up a new support function and focus on automation.

Reducing SLA response time by 48% with AI and automation.

A US private bank leveraged Sprinklr AI to identify customer intent — a strategy that enabled them to more efficiently assign agent cases, automate case classification, and fast-track resolution times.

Improving agent satisfaction with a 15% deflection rate.

An airline with workplace restrictions harnessed AI-powered FAQs, canned responses, and auto-replies to handle unexpected volumes with speed and precision.

Get the Essential Guide to AI for Customer Service.

  • Discover how AI-powered listening on the digital channels your customers prefer can help you get a head start on customer care.

  • Learn how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI— and use those insights to serve up helpful data and winning responses.

The Essential Guide to AI for Customer Service eBook on tablet display
Trust Radius 2020 Top Rated Social Media Monitoring Tools

“With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burned.”

Read user reviews
G2 Top 50 Products for Customer Service

“The only way for your business to connect on social. Sprinklr has a simple interface. Love it!”

Thank you for contacting us.

A Sprinklr representative will be in touch with you shortly.

Unify your contact center to delight your customers and empower your team.

Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.

  • Manage customer service across 30+ digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimize your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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