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The massive amount of unstructured data on Modern Channels in the Front Office cannot be processed without AI.
No one else has AI built for 30+ Industry verticals for unstructured data on Modern Channels in Front Office.
Sprinklr AI makes 5 Billion predictions a day.
of Content using Integrated insights and Reuse
and enable agile marketing through Automated workflows
with enterprise-grade governance
against your business outcomes using Integrations, AI & Automation
across siloed teams using collaboration, automation & unified reporting
through approval processes, structured user roles & governance rules
by leveraging actionable insights derived from real-time voice of customer using AI
by automated alerts and industry- customized insights
by proactively detecting and managing crises
by moving care to modern cost effective channels
by reducing response times through automation
by improving collaboration with marketing and sales function
by engaging more customers
of Customer Engagement
with enterprise-grade governance
| Increase ROI of Content | ||
|---|---|---|
|
Based on Integrated Real-time AI-driven listening, reporting and benchmarking insights on content
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Reuse top-performing content across channels, markets and Business units
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Leverage user-generated content, Advocacy and influencer for greater effectiveness |
| Save Time | ||
|---|---|---|
| Automated Workflows with Agile Boards built as sequential logical flows, milestones, due date calculation, role & team assignments, review & approval cycles | Contextual Collaboration across Brand, Agency, Legal Teams | Real-time, Collaborative Unified Calendar and centralized DAM across channels, markets and business units |
| Manage Brand Risk | ||
|---|---|---|
|
Global Brand Consistency, Brand-Compliant Brief and Content Templates, Governance Rules and Approval Processes
|
Structured User Roles, Federated User. Audit Trails | Controlled and Managed access to Assets & Accounts. Confidential Content. Keyword-driven ‘Stop Publishing’ for Crises |
| Increase Return on Ad Spend (ROAS) | ||
|---|---|---|
|
Real-time optimization driven by AI & Automation across ad variants, targeting and placements
|
Optimized against Business Outcomes
|
Optimized across Paid, Owned (Organic) and Earned (Listening) |
| Save Time | ||
|---|---|---|
| Contextual Collaboration across Brand and Agency Partners |
Streamlined, Automated Dynamic Ad Building and AI based Optimization
|
Real-time, Collaborative, Automated Unified Dashboards across Business and Channel Metrics |
| Manage Brand Risk | ||
|---|---|---|
| Global Brand Consistency, Governance Rules and Approval Processes | Structured User Roles, Federated User, Audit Trails | Controlled and Managed access to Budgets and Accounts, ‘Pause Media’ for Crises |
| Improve Products and Services | ||
|---|---|---|
| Actionable Insights due to integrated Listening connected to marketing, Corporate Communication, Advertising and Product teams | Optimized against Business Outcomes |
Optimized across Paid, Owned (Organic) and Earned (Listening)
|
| Save Time | ||
|---|---|---|
|
AI-powered automated product insights, service insights and crisis detection
|
Seamless expansion to more brands and markets leveraging automation, governance and AI-tuned per language
|
Insights and follow up can be tracked leveraging integrated task management and collaboration |
| Manage Brand Risk | ||
|---|---|---|
| Crisis detected using largest repository of public digital data due to partnerships, data access and syndication rights of social channels and messaging platforms |
AI-powered crisis detection which is proactive and more accurate
|
Fully-integrated crisis management connecting marketing, corporate communication, legal, executives with unified asset management, workflow and collaboration |
| 35 Social and Digital Messaging Channels | ||
|---|---|---|
| Supports major Chinese and Asian channels like WeChat, Line, Kakao, etc | Omni-channel customer care platform with Social, Messaging, Chat and Email | Modern messaging channels like Apple Business chat, Google RCS supported |
| Integrated Listening and Care Solution | ||
|---|---|---|
| Deliver Service Insights for? Customer care team to improve CSAT | Detect brand crisis emerging? Anywhere by listening into non-social channels like blogs, reviews and forums |
Predicting CSAT using Early Warning System to proactively detect executive escalations
|
| Care teams collaborate with the rest of Front Office | ||
|---|---|---|
|
Care teams identify and nurture leads and prospects to generate Sales
|
Collaboration with entire front office to deliver superior customer experience
|
Collaboration with product teams to quickly address customer issues |
| Increase Revenue and Reduce Churn | ||
|---|---|---|
| Integrated Listening : Opportunity to engage on all public digital conversations | Most complete modern channel coverages. 34 social and messaging channels including WhatsApp, Google RCS, Apple iMessage |
AI based Triaging : Every message is read by AI model, filtering spams & noise from the inbox of community manager
|
| Reduce cost to Engage | ||
|---|---|---|
|
AI based Triaging : AI model triages the incoming messages, saving effort on manual triaging and assigning task
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Smart Response allows community managers to choose AI powered system generated replies while conversing with audiences, saving time
|
Bots : Automation engine takes care of repetitive queries using bots and Auto Responses logic
|
| Manage Brand Risk | ||
|---|---|---|
|
Crisis Detection : Smart Alert detects crises in real time using AI
|
Content Governance Automated stop publishing ensures brand guidelines are maintained
|
User Governance Granular and customizable user roles and enterprise grade access control |
Teams on Sprinklr:
• CXC
• Engagement Managers
• Customer Care
• Marketing
• Advertising
• Customer Insights
