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Sprinklr Insights
Customer Feedback Management
Types of Distribution
WhatsApp Distribution

WhatsApp Distribution

Articles

(6)

Setting Up Adhoc Conversational WhatsApp Survey Distribution

The Conversational WhatsApp Survey feature allows you to send surveys directly within WhatsApp, where your respondents can answer questions through an interactive chat experience. Ideal for collecting real-time feedback, this method lets users respond conversationally without ever leaving the WhatsA

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

•

WhatsApp Distribution

Setting Up Triggered WhatsApp Distribution (Standard & Conversational)

The trigger-based WhatsApp distribution feature enables the automatic delivery of ad-hoc or conversational surveys based on specific events. By configuring predefined triggers from external systems, businesses can automatically send WhatsApp surveys to customers. This approach allows for immediate o

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

•

WhatsApp Distribution

Adding a WhatsApp Account

This feature allows brands to seamlessly integrate their WhatsApp Business Account with Sprinklr. Once connected, the account can be used to send WhatsApp surveys and perform other actions within the platform, enabling streamlined communication and customer engagement directly through WhatsApp. Admi

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

•

WhatsApp Distribution

Setting up an Adhoc Standard WhatsApp Survey Distribution

The standard WhatsApp survey feature enables users to efficiently share survey links through WhatsApp. Surveys can be sent to individual contacts or groups, guiding recipients to a mobile-friendly form for easy and seamless completion. Distribution can be done either on an ad-hoc basis or through au

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

•

WhatsApp Distribution

Manage All WhatsApp Survey Distributions

The WhatsApp Survey Distribution Record Manager offers a centralized interface to create, manage, and monitor WhatsApp survey distributions. It allows you to easily track key metrics, edit existing distributions, and analyze performance data, all in one place.Business Use CasesManaging WhatsApp Surv

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

•

WhatsApp Distribution

WhatsApp Survey Distribution

WhatsApp Distribution enables companies to conduct surveys directly via WhatsApp, utilizing the platform's extensive user base and strong engagement levels. This functionality provides two main distribution options:Standard Distribution: You can send a WhatsApp message to respondents with a link to

Sprinklr Insights

20.10

Updated Article

CFM 123

Knowledge Base Article

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WhatsApp Distribution

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