WhatsApp Distribution

Articles

(6)
RS
Setting up Triggered WhatsApp Distribution (Standard & Conversational)

The trigger-based WhatsApp distribution feature enables the automatic delivery of ad-hoc or conversational surveys based on specific events. By configuring predefined triggers from external systems, businesses can automatically send WhatsApp surveys to customers. This approach allows for immediate o

Knowledge Base Article

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WhatsApp Distribution

RS
Adding a WhatsApp Account

This feature allows brands to seamlessly integrate their WhatsApp Business Account with Sprinklr. Once connected, the account can be used to send WhatsApp surveys and perform other actions within the platform, enabling streamlined communication and customer engagement directly through WhatsApp. Admi

Knowledge Base Article

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WhatsApp Distribution

RS
Setting Up Adhoc Conversational WhatsApp Survey Distribution

The Conversational WhatsApp Survey feature allows you to send surveys directly within WhatsApp, where your respondents can answer questions through an interactive chat experience. Ideal for collecting real-time feedback, this method lets users respond conversationally without ever leaving the WhatsA

Knowledge Base Article

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WhatsApp Distribution

RS
Setting up an Adhoc Standard WhatsApp Survey Distribution

The standard WhatsApp survey feature enables users to efficiently share survey links through WhatsApp. Surveys can be sent to individual contacts or groups, guiding recipients to a mobile-friendly form for easy and seamless completion. Distribution can be done either on an ad-hoc basis or through au

Knowledge Base Article

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WhatsApp Distribution

RS
Manage All WhatsApp Survey Distributions

The WhatsApp Survey Distribution Record Manager offers a centralized interface to create, manage, and monitor WhatsApp survey distributions. It allows you to easily track key metrics, edit existing distributions, and analyze performance data, all in one place.Business Use CasesManaging WhatsApp Surv

Knowledge Base Article

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WhatsApp Distribution

RS
WhatsApp Survey Distribution

WhatsApp Distribution enables companies to conduct surveys directly via WhatsApp, utilizing the platform's extensive user base and strong engagement levels. This functionality provides two main distribution options:Standard Distribution: You can send a WhatsApp message to respondents with a link to

CFM 123

Knowledge Base Article

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WhatsApp Distribution

Getting Started with Sprinklr Insights

Reference Guide for Sprinklr Insights

Sprinklr Insights Glossary

Customer Feedback Management

Survey Analytics Overview

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Quarantine Rules

Workflow Conditions

Auto Detection

Workflow Actions

Translations

Survey Settings

Global Settings

Workflows Overview

Setting Workflow Trigger Events

Governance

Managing Response Quality

Basics Builder

Distribution Overview

Introduction to Customer Feedback Management

Security Features

AI + Survey Builder

Audience Management

Standard Analytics

Website and In-App Surveys

Persona App Overview

Leveraging Sandbox

Types of Distribution

Template Library

Metrics and Dimension

Creating Programs, Sub-Programs and Surveys

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Integrating Responses Through APIs

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