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How does the Google Analytics Ads Integration Work?

1. [Publishing] Web Analytics​Using Web Analytics, a profile can be created which could be used to automatically append unique and custom tracking codes to Website URLs of Outbound Posts or Ads specific to business needs in form of required utm helping to minimise the time required to manually app

marketing

Knowledge Base Article

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Setting Up Google Analytics

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How does the MOAT Ads Integration Work?

1. [Ads reporting] Bringing Moat Data in Sprinklr -​Its a cumbersome task to download and map the Channel Entities Data and Moat data on regular basis based on the identifier.Sprinklr Moat Integration helps you :-Map Moat data in an automated way to your Channel entities allowing you to compare web

marketing

Knowledge Base Article

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Setting Up MOAT

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Survey Summary Extract

This documentation outlines the extract capturing survey invitation activity associated with digital case interactions. The Survey Summary Extract provides event-level records reflecting each instance where a survey is sent in relation to a case, enabling accurate measurement of survey reach, respon

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Inactive Users in Advocacy

The advocates who have not done any activity in a while are marked as inactive users, though they are still part of the advocacy community. Admins can configure the duration after which they would like to set the user to this state. The inactive user state in the advocacy program can be attained by

Advocacy - SES

social

Social - SES

Knowledge Base Article

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User Management

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Pinterest Pixels

The Pinterest tag is a powerful tool that enables you to gather valuable insights into your website's performance and create highly-targeted audiences for your Pinterest advertising campaigns. It is a small piece of code that you can easily add to your website or landing pages.A Conversion Event is

marketing

Knowledge Base Article

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Pinterest Pixel

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Configuring Source Specific Settings for Standard and Custom Entities

The Source Specific Settings Screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

marketing

Insights

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Service

Knowledge Base Article

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Configuring Source Specific Settings for Standard and Custom Entities

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Introduction to Allocadia and Sprinklr Integration

Allow marketing teams to collaborate seamlessly on plans and investments, measure the impact on the business and sync them in Sprinklr without doing manual efforts.​With Sprinklr & Allocadia integration in place, you can easily create sub-categories in Allocadia and send them to Sprinklr in form

campaign management

marketing

Allocadia and Sprinklr Integration

Knowledge Base Article

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Allocadia and Sprinklr Integration

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Responding To Instagram Comments As Direct Messages

In some circumstances, you may want/need to reach out directly to those who commented on your public posts on Instagram. You can reply to comments made on your posts with a direct message on Instagram. Here we list out the steps..StepsClick the New Tab Icon . Under the Sprinklr Social tab, click Eng

social

Knowledge Base Article

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Reply to Messages

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X Funding Instruments

Funding Instruments are the source of a campaign budget for advertising on X. In Sprinklr, you can view the details of your Funding Instrument that are already set in your X Account Manager and track various details such as Pacing, Status, etc. With this data displayed directly within Sprinklr, your

marketing

Knowledge Base Article

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Setting up Twitter in Sprinklr

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Reddit Ads Reporting Dimensions

Leverage this detailed list of all Reddit Dimensions available in Sprinklr's Ads Reporting to operate the reporting dashboard better.Reddit dimensions in Ads ReportingThe table below helps you to understand the Reddit Channel Dimensions and descriptions along with thier corresponding Dimension name

marketing

Knowledge Base Article

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Reporting and Analytics

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How to Install & Setup the Adobe Ads Integration (OAuth Method)

​Adobe Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Adobe Analytics account Please follow the below steps and prepare all the metrics,dimensions and identify the unique identifiers to have a seamless experience during the configuration.Before

marketing

Knowledge Base Article

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Setting Up Adobe Analytics

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Add LinkedIn Pages

To add a LinkedIn Page to the Sprinklr platform​1. Click the New Tab icon. Under Governance Console, click Social Accounts within Listen.​​2. Click Add Account in the top right corner of the Accounts window.​​​​3. On the Add Account window, search and select LinkedIn Company from the list of channel

marketing

Knowledge Base Article

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Setting Up LinkedIn in Sprinklr

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Ad Account Permissions Video Overview

Learn about adding accounts and providing permissions to the users and user groups for the added social channel accounts.What to ExpectAdding accounts in Sprinklr.Providing permissions to the users and user groups for the added social accounts.

marketing

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Advertising Accounts and Permissions Video Overview

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Manage Export Options in Reporting (Distributed Users)

Export options in Reporting let Distributed users download the data in the Reporting Dashboard. The reporting data can be downloaded in PDF, Excel spreadsheet, PNG, or PowerPoint formats. The user may also opt to schedule the export to send out an automated report to other Sprinklr users or to recip

social

Social - SES

DST - SES

Knowledge Base Article

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Reporting (Distributed User)

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Create A Column For Instagram Posts

This article tells you how to create an Engagement Column containing brand posts/ fan posts of an Instagram Account.StepsClick on the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Dashboard, click Add Column in the top right corn

social

Knowledge Base Article

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Create an Instagram Column in Engagement Dashboard

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Voice Campaigns: Basic Terminology

Here, we have listed down various Voice Campaign Manager terminologies that are commonly used.TermDescriptionCampaignA central entity in Sprinklr where all the campaign settings are given. Voice Campaign ManagementTrack all the voice campaigns in a single view. Sprinklr's voice campaign managem

Voice Campaigns

Service

Voice

Knowledge Base Article

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Voice Campaign Creation

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How to Send Survey to Customer

​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​Conducting customer surveys is crucial for analyzing and enhancing the customer experience. IVR can also be utilized to send surveys. Fo

Service

Knowledge Base Article

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Setup Brand Communication and Take Customer Input

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Why Use Livechat?

Compared to other channels of communication, using Livechat has the following advantages from a brand perspectiveRespond fasterEvery customer demands a quick response, regardless of the nature of the query. The quickest way to resolve a customer's query on your site is to offer them help on the

Service

Knowledge Base Article

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What is Live Chat?

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CTI Troubleshooting Screens

These error screens help users and administrators quickly identify and address issues related to configuration, authentication, voice application availability, status settings, and permissions.No User Due to API/Auth Error - "No User Configured":Description: This error occurs when the host

marketing

Insights

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Knowledge Base Article

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Troubleshooting Screens

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Add LinkedIn Company Account In Sprinklr

A LinkedIn Company Account allows you to represent your organization on LinkedIn. These pages can help LinkedIn members learn about your business, brand, products and services, and job opportunities. In this article, you will learn about how to add a LinkedIn company account in Sprinklr. StepsUnder

Service

Knowledge Base Article

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Account Addition