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Sprinklr Service
A digital-first, proactive customer service solution. Kickstart your 90-day free trial. No credit card required.
Advanced (Self-service only)
per seat/month, billed annually. Best suited for growing teams looking to enhance their customer service.
15+ channels including email, voice, social media, review sites
Omnichannel inbox
Ticket forms and views
AI chatbots
Knowledge base
Automation, AI and Insights
Ticketing and skill-based routing automation
Guided paths
Canned responses and quick actions
SLA and business hours
Apps and integrations
APIs and webhooks
5+ curated reports
Paid reporting
Persona-specific dashboards
Request Quote
Best suited for larger teams looking to ace customer service. Get a quote customized to your requirements.
Everything in Advanced plus
Access to 30+ social and digital channels
Unified contact center operations
Premium contact center intelligence
Premium Conversational AI and chatbots
Workforce and quality management
Access to premium product implementation and onboarding
Access to professional digital transformation services
Access to premium training resources
Access to the Sprinklr Knowledge Base and Community
Omnichannel customer service with guaranteed SLAs
Dedicated customer success manager
And more
Explore our additional solutions to unify your CXM
In-depth social listening and AI-powered research with Sprinklr Insights
Social publishing and engagement with Sprinklr Social
Advanced campaign planning and content marketing with Sprinklr Marketing

Here's why you need to choose Sprinklr Service today.

Conversational AI Chatbots

Improve self-service by 150% 
with Conversational AI bots designed to handle complex scenarios, reducing the need for human agents.

Built-in Premium Analytics

Built-in premium analytics to make smarter business decisions with out-of-the box reports, dashboards, custom metrics and reporting.

Omnichannel Coverage

Connect to 30+ channels across email, voice, social media and review sites and provide stellar customer service for your customers.

White AkzoNobel logo

How a unified contact center solution helped AkzoNobel UK reduce response times by 80%.

Offering proactive support with a streamlined care center.

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels — all from a single contact center solution.

Increasing engagement by 172%.

By supporting customers across every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment, and even earned reach.

Decreasing average response times by 80%.

Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes — all in a single year, leading to improved sentiment and happier customers.

After you sign up, you can access all the features in the Advanced Plan for 90 days. We want to make sure that you are completely satisfied with Sprinklr Service before you buy the product. At any point during your trial, you can add your credit card to purchase it.

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