Proactive Digital Engagement

Connect early, connect meaningfully

Engage customers when they need it the most with proactive outbound notifications across 30+ channels, including live chat, WhatsApp, and SMS. Deliver great customer experiences while driving revenue and reducing support costs.

Proactive Digital Engagement

The world’s leading brands trust Sprinklr 

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Proactive outreach for positive results

Reactive customer support often demands significant effort from customers. Brands must proactively reach out to customers at the right moment with the right message to prevent frustration and capitalize on valuable sales opportunities.

30+ channels. 3 customer journey stages. 1 unified platform.
Engage your customers proactively on their preferred channels across pre-sales, sales, and post-sales journeys. Sprinklr’s unified platform delivers a seamless customer experience from start to finish.
Drive revenue with targeted marketing campaigns
Optimize outreach through personalized promotions tailored to customer behavior, preferences, and purchase history. Use omnichannel lead capture forms and measure the effectiveness of campaigns easily.
Solution 12 - Proactive Digital Engagement (Acquire)

The power of a unified platform

Sprinklr’s Proactive Digital Engagement is built on a cloud-native platform and is deeply integrated with core contact center and marketing workflows.

Comprehensive triggers

Deliver seamless customer experience by identifying trigger points across all stages of the customer journey though APIs and SDKs (Web and mobile), data connectors, excel input.

No-code alert builder

Get to market faster with intuitive and user-friendly alert builder. Simply choose the creative, triggers, and the channels to display notifications.

Build once, deploy anywhere

Eliminate the need to redeploy with reusable workflows that can be instantly deployed across 30+ channels and 100+ languages.

Do more with Sprinklr

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Live Chat
Deliver prompt customer service and increase sales across all digital channels
Customer Self-service
Customer Self-service
Empower customers to resolve their issues themselves with powerful and easily accessible self-service solutions, such as AI-powered bots, communities and knowledge base.
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Big brands drive big impact with Sprinklr

10K+ qualified leads

A leading private bank in APAC generated 10K+ qualified leads per month  that led to $10M+ conversions with promotional notifications across WhatsApp and other channels.

1M+ deliveries scheduled

A leading logistics provider in Dubai scheduled 1M+ delivery shipments on WhatsApp and sent real-time notifications automatically.

5x engagement

A Latin-American electronics brand sent 65+ post-repair surveys using Sprinklr and achieved 5x increase in engagement levels.

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Explore what’s possible with Sprinklr.
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