Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.3K)

RS
Scheduling Options in Ads Composer

While composing an ad campaign, within the Budget and Scheduling tab, once you have filtered the asset based on a common keyword associated with the ad-set, you can choose to apply the budget configuration and Dayparting to all the ad sets together, rather than configuring it individually. Follow th

Knowledge Base Article

 • 

Functionalities

SH
Ads Composer FAQs

​What are the prerequisites for using Ads Composer?Adding an Ad Account and having the pages linked to the ad account is mandatory for using Ads Composer.Is Sprinklr Composer flow the same for all channels?Yes, as Sprinklr aims to simplify the process of creating large campaigns, the flow is kept si

Knowledge Base Article

 • 

Troubleshooting & FAQs

RS
Sprinklr Marketing: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Knowledge Base Article

 • 

18.11.2 Patch (Feb 2-7, '24)

SH
Voice Campaigns: Base Filter

Business problem Currently, there is no way to define and segregate a set of audience for the whole campaign. In Sprinklr, a campaign doesn’t hold any data, and if a brand wants to create and define a set of parent conditions, then they need to create a parent segment. That segment (with other

Voice Campaigns

Voice

Knowledge Base Article

 • 

Base Filter

SH
Clone Macros

Overview Sprinklr now allows existing macros to be cloned. Cloning macros lets you quickly create new macros using the configuration of an existing macro. You can use this feature to create macros that will have similar configurations without having to manually enter individual fields for all macro

video:no

cloud:core

release:10-1-0

article:howto

+5

Knowledge Base Article

 • 

Macros

SH
Compose Reddit Ads using Ad Composer

Advertise on Reddit and reach a wider group of audience. Through Reddit Ads in Sprinklr, you can advertise to a 100k + active community, and 500M+ monthly visitors globally, allowing your brand to reach a highly engaged and active audience. Now to compose reddit ads on Sprinklr through Ads Composer,

Knowledge Base Article

 • 

Ads Publishing

RS
Configuring Source Specific Settings for Live Chat

The Source Specific Settings screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

Knowledge Base Article

 • 

Configuring Source Specific Settings for Live Chat

SH
Assign Tasks to a specific user in bulk

Want to assign multiple tasks to a user at once? This is easily possible with the application and usage of macros. Macro is a feature/tool that allows users to perform multiple actions in bulk with a single click. By defining your macro appropriately and applying it on tasks, users can change the us

Task

Task Management

Macros

Assign Task

Knowledge Base Article

 • 

Advanced Task

SH
Know about Agent Persona Home Page

Agent persona is a customized view for agents which helps in handling their interactions easily. It also helps the agent to track their performance with the customized dashboards.. ​The home page is the landing screen that is visible to the agent after they log in and consists of widgets that give a

Knowledge Base Article

 • 

Functionalities of Agent Console

SH
How to Start Receiving Calls

When any inbound call gets assigned, a call popup appears with the relevant customer information.​​​​Call modal can be minimized by pressing the down arrow on the callpop and then it will be shown at right bottom as shown below:​​​Incoming CallsIncoming calls will appear as a pop up with customer de

Knowledge Base Article

 • 

Handle Inbound Calls

SH
Manage Video Call Case Creation

Creating CaseCreate a rule for routingWhen a customer initiates the video call, the case could be either already beAssigned to an agentUnassigned/Assigned to bot​If the case is assigned to an agent when a video call is initiated, the routing logic should be that the video call should be assigned to

Knowledge Base Article

 • 

Configuration Steps

SH
DCO Ads Reporting Dimensions

Creative Dimensions Reporting for DCO Creative level reporting is the micro level analysis tool that will help the users identify not only which graphic is working for them, but also what is the creative level content that is working for that particular graphic. To understand it better, let's t

Knowledge Base Article

 • 

Reporting for DCO

RS
Notification Settings in Advocacy

Sprinklr Advocacy utilizes notifications on mobile, within the platform, and through email to remind users about platform activities. This multi-channel approach ensures that users stay engaged by receiving timely updates and reminders for upcoming events or tasks. Users have the flexibility to man

Knowledge Base Article

 • 

Setup Advocacy Account

SH
Sharing of Reports and Engagement Dashboards

Reporting and engagement dashboards helps agents to review their performance and get an idea of overall cases handled by them.Share report dashboards with inbound agent persona1. Click the Options icon in the top right corner of the desired reporting dashboard and select Share.​2. On the Share D

Knowledge Base Article

 • 

Setting up Agent Persona

RS
Audio Quality Best Practices

Introduction In this comprehensive guide, we explore essential best practices and advanced audio settings designed to optimize audio quality to its highest potential. By implementing these strategies, you can ensure the possible crystal-clear audio and enhanced overall user experience for the agents

Knowledge Base Article

 • 

Handle Inbound Calls

SH
How to use Callback Manager?

The Callback Manager screen in the Supervisor Console enables supervisors to monitor and manage the callbacks scheduled by agents. Supervisors can view the callback details, including case number, campaign name, agent's name, and callback status. They can also take actions on the callbacks, such as

Knowledge Base Article

 • 

Callback Monitoring

RS
Create Azure App for Yammer

This article is a guide to creating an Azure app for Yammer.Steps to Create Azure App for YammerGo to https://portal.Azure.com/#home.Click More Services under Azure Services.Click App Registration under Others.Click New Registration.Once you click New Registration, enter the name of the app you want

Knowledge Base Article

 • 

Yammer

RS
Creating Programs, Sub-Programs and Surveys

Programs provide a structured way to organize and manage surveys at scale efficiently. By creating Programs and setting up Sub-programs within them, users can build a clear hierarchy that supports better organization, collaboration, and control. Surveys must be created within a Program or Sub-progra

Knowledge Base Article

 • 

Creating Programs, Sub-Programs and Surveys

RS
Text and Graphic

IntroductionText and Graphics help seamlessly integrate texts, images or videos anywhere within the survey. This feature enables you to customise and enrich the survey experience according to their needs and objectives. ​Use Cases It provides clear instructions and guidance to respondents.  Reinforc

Knowledge Base Article

 • 

Text and Graphic

RS
Matrix Question

Matrix-type questions, also known as grid questions, present respondents with a set of statements or items to evaluate using a consistent set of response options. They are structured in a grid format, with rows representing the statements and columns representing the response choices.Note: There are

Knowledge Base Article

 • 

Question Types