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View Reporting for Omni-Channel Journeys

Once you have deployed a customer journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to check reporting for the audience activity on its Reporting dashboard. It enables you to get detailed reports for various types of audience activities, both at

Reporting

Knowledge Base Article

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Advanced Use Cases

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User Journey

User sees prompt after it is triggeredWe can configureLook and feel of the proactive prompt. For more information, see this sectionConditions regarding where and when the prompt will trigger. For more information, see this sectionIf the conditions for the prompt are met, it is shown to the user. Onc

Knowledge Base Article

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User Journey

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About the Adobe Ads Integration

What is Adobe AnalyticsAdobe Analytics (SiteCatalyst) allows you to see which posts are driving traffic to their website and use the data to gauge the effectiveness of marketing campaigns. However, accurate reporting requires that outbound posts be consistently tagged with the parameters for SiteCat

Knowledge Base Article

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Getting Started

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Target Metrics in Benchmarking

Within Benchmarking, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare actual performance of a metrics against a pre-set goal. It also helps you set targets and performs reporting to check whether the performa

Target Metrics in Benchmarking

Knowledge Base Article

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Advanced Concepts

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Sprinklr Insights: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Insights Capabilities and Enhancements

Knowledge Base Article

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v18.11 Fall Release (November)

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Add Multiple Page Administrators with Multiple Authorization Tokens (Facebook)

Multiple authorization tokens allow you to add multiple users to be recognized as the Facebook page administrator within the Sprinklr platform. The facebook page account will stay active even in cases wherein one admin’s account gets deactivated due to multiple reasons (reasons detailed out in this

Knowledge Base Article

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Manage Facebook accounts

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Project Attachment Tab

The project Attachment tab is the go-to place for all project-level and task-level attachments. It can be found in the bar at the top of the task sheet view, among all the other project tabs. ​  How do we add attachments to the project and tasks?  Task Attachments: These are att

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PM_PROJECT_SHEET_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Project Tabs

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Manage Export Options in Reporting (Distributed Users)

Export options in Reporting let Distributed users download the data in the Reporting Dashboard. The reporting data can be downloaded in PDF, Excel spreadsheet, PNG, or PowerPoint formats. The user may also opt to schedule the export to send out an automated report to other Sprinklr users or to recip

Social - SES

DST - SES

Knowledge Base Article

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Reporting (Distributed User)

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"Ad Media Type", "Ad Creative Type" & "Ad Creative Format Type" Dimension Details

If you wish to report on your ad performance based on the Media Type i.e. Image/Video present in your Ad or based on the Post Type i.e. Carousel, Collection, etc., or the different creative formats/customizations, you can use the following dimensions:Ad Media Type - This dimension will primarily dep

Knowledge Base Article

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Reporting on Ad Media or Post Type

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How to Edit Ad Element Copies with AI+

Introduction In the ever-evolving landscape of advertising and content creation, adaptability and versatility are the keys to staying ahead. Introducing our feature: "Content Modification" within the Ads Composer and Ads Creative Library. Designed to cater to the needs of creative creators

Knowledge Base Article

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Sprinklr AI+

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Auto Boost Rule Conditions & Actions

Leverage auto boost rules in Rule Engine to automatically boost your organic posts and enhance their performance.​Sprinklr allows you to automate boosting an organic post for your social media channels using Auto Boost Rules in Rule Engine. By configuring rules for automatically boosting a post, you

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

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Add Speech Profiles

Speech Profile defines how your system converts text to speech (TTS) and speech to text (STT) within voice-based interactions like IVR and Voice Bot applications. It enables you to configure language settings, voice tone, speed, pitch, and recognition models tailored to your business needs.By settin

Knowledge Base Article

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Setting up Speech Profiles

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Multilingual Translations of Reporting Dashboards

With the export/import functionality, you can easily translate dashboards, reports, metrics, and dimensions into any language directly from your environment.The export Excel file will include options to add different translated versions for each entity (such as dashboards, widgets, custom metrics, s

Knowledge Base Article

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Translation Use Cases

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Ads Pixel Overview

What is an Ad Pixel?A pixel is a small piece of code that places a blank 1x1 pixel image on your website & allows website owners to track user behavior on their website. The pixel is placed on the website and is triggered when a user performs a specific action. The pixel can then send data back

Knowledge Base Article

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Getting Started

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Strategy Groups Roles & Permissions

In advertising, roles and permissions are crucial for managing campaigns effectively and securely. In this article, you will learn about the different permissions available for Strategy Groups and their respective privileges for users having access to this module. Note: All Strategy Group permissio

Strategy Groups

Ads Reporting

Roles and Permissions

Advertising

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Knowledge Base Article

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Strategy Groups

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Introducing Meta Multi-Advertiser Ads: New Option Available Across All Ad Objectives

Meta’s new Multi-Advertiser Ads feature enhances ad delivery by showcasing multiple ads from different advertisers within a single ad unit, enabling more personalized and engaging experiences for users. To seamlessly integrate this option into your ad campaigns on Sprinklr, follow these detailed ste

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Sprinklr Marketing

Knowledge Base Article

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Functionalities

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Reschedule Messages in the Global Editorial Calendar

Within the Editorial Calendar, you are able to reschedule the Start Date and End Date of Messages. Usually, to make changes to a Message, you’d need to edit the message from the message publisher and update the scheduled date as required. Instead, you can also drag and drop messages to reschedule th

Editorial Calendar

Message

Knowledge Base Article

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Recurring Posts

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Automatic Survey IVR

IVR survey is one of the most efficient ways to collect customer feedback for the interaction happening between agent and customer. In this article we will learn how to configure automatic survey IVR which gets triggered just after agent disconnects.​Business Use CaseWhenever the agent-customer conv

Knowledge Base Article

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Setting up Agent Persona

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DVT Part 3: How to Use Dynamic Video Templates to Create Videos in Bulk

Leverage dynamic video templates in Sprinklr's Asset Manager to create bulk videosOnce a video template is created in Sprinklr, you can use it for creating bulk video variations. Bulk video creative production is Sprinklr’s ability to take customized videos to a new level. Using a catalog or da

Knowledge Base Article

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Video Template Part 3: How to use video template to create a bulk videos

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Organization

Organization1. Creates a new organizationEndpoint: POST /paid/governance/create/organizationRequest Body :FieldTypeRequiredDescriptionorganizationIdStringYesUnique ID to identify the organizationnameStringYesThe display name of the organizationactorUserEmailStringYesThe email address of the user cre

Knowledge Base Article

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Governance