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Value Proposition for the AppsFlyer Ads Integration

​Persona ​Category ChallengeSprinklr FeatureAdvantageAds Insights AnalystUnified ReportingSiloed Data of AppsFlyer and Social Channels making difficult to understand the complete funnel to understand the ROIAds ReportingInsight Generation from Unified View of AppsFlyer and channels Metrics and Dimen

Knowledge Base Article

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Getting Started

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How to Apply Adobe Web Analytics through Ads Composer & Ads Manager

1. Click the New Tab icon. Under Sprinklr Marketing (Ads), select Ads Composer within Execute.2. On the Ads Composer window, fill in the details. For more information, see About the Ads Composer.3. In the Creatives section, select Create new cre

Knowledge Base Article

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Publishing & Optimization

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How to See Adobe Insights in Ads Reporting & Ads Manager

In Ads Reporting, you can use a specific set of metrics to create Ads Reporting widgets that combine Adobe Analytics data with your web and social ad performance data. To learn more about adding a reporting widget, see Add Widgets to the Reporting Dashboard.In Ads Manager, you can use Adobe Analytic

Knowledge Base Article

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Reporting & Analytics

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How does the MOAT Ads Integration Work?

1. [Ads reporting] Bringing Moat Data in Sprinklr -​Its a cumbersome task to download and map the Channel Entities Data and Moat data on regular basis based on the identifier.Sprinklr Moat Integration helps you :-Map Moat data in an automated way to your Channel entities allowing you to compare web

Knowledge Base Article

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Setting Up MOAT

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How to Install & Setup the MOAT Ads Integration

MOAT Account Setup in Sprinklr​ For MOAT account addition, we will require the following details:-1. The MOAT team will provide you with the Sprinklr MOAT token and tiles details via email for the MOAT accounts. Please share this auto-generated email to ads-product@sprinklr.com.2. You wil

Knowledge Base Article

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Setting Up MOAT

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Survey Questions Types

You can add survey questions using different question types such as multiple-choice, rating scales, and open-ended questions, among others. This ensures that the survey questions are relevant to your target audience.​ The type of question you select will determine the way that your customers provide

Surveys

Knowledge Base Article

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Survey Builder

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Add an Ozonetel Voice account

Prior to calls being routed onto Sprinklr, voice accounts need to be added and configured accordingly. The Ozonetel Voice account will be used to identify the voice calls from the telephony infrastructure to Sprinklr servers, following which a configured IVR, voice bot, or agent handles the call.Ena

Account

Ozonetel

Voice

Knowledge Base Article

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Ozonetel

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Debugging with Signalwire

In today's fast-paced digital landscape, effective communication is key to ensuring smooth operations and delivering exceptional customer experiences. When technical issues arise, having a reliable and efficient system for reporting and resolving them becomes paramount. Signalwire, offers a str

Knowledge Base Article

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Signalwire

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Reporting on Smart Comprehend

You can create reporting widgets to view the usage and adoption of the Smart Comprehend capability.To configure a Reporting WidgetClick the New Tab icon . Under the Sprinklr Service tab, click Care Reporting within Analyze.On the Reporting Home window, select the desired dashboard within the Dashboa

Knowledge Base Article

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Smart Comprehend

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Frequently Asked Questions

Q) How to Send attachments larger than 10 MB?When sending an email from the Agent Console in the Engagement Dashboard, you can now include attachments that exceed 10 MB in size. However, instead of directly attaching the file, the attachment will be sent as a URL link. When the recipient clicks on t

Knowledge Base Article

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FAQs

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Feedback on AI Scoring in AI Insights

You can provide feedback on AI scoring to enhance the system's accuracy. This includes the ability to input the expected score for each parameter, report any incorrect evidence detected by the AI, and highlight any missing evidence that should have been identified. Your feedback is invaluable f

Knowledge Base Article

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Scoring and Insights

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Freshdesk Migration

If the Brand is currently using Freshdesk for email customer service and wants to switch to Sprinklr for their email customer service, but they don't want to lose all the customer email tickets that have been created till now in Freshdesk.In this case, We’ll need to migrate all the Freshdesk em

Knowledge Base Article

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Freshdesk Migration Guide

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Change Default Reply Handle for Twitter

The reply handle for Twitter can be changed on Sprinklr platform as desired. You can either change the handle while replying to a Twitter message from Agent Console or Engagement Dashboard or set it as default by creating an Autofill rule in Rule Engine.To Manually Change Twitter Reply Han

Knowledge Base Article

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Change Default Reply Handle

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Twitter Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Twitter. Twitter Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesFormatJPG

Knowledge Base Article

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Media Guidelines

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Integrate Guided Workflow with Community

To integrate Guided Workflow with the Sprinklr community we need to follow the following steps - 1) Click the new tab icon. click Community Builder under Communities section. 2) Click on edit a community.3) Go to Page Layout section from the top.4) Edit the Case form widget, and choose the guided wo

Knowledge Base Article

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Webform

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What can I do with Facebook?

Facebook is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

Knowledge Base Article

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Introduction to Facebook

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About the Adjust Ads Integration

​What is Adjust?​Adjust is a mobile attribution and analytics company that provides you with a smart business platform, combining measurement for advertising sources with an advanced analytics suite. It also offers additional services, such as the Fraud Prevention Suite and Unbotify, etc. ​​​Benefit

Knowledge Base Article

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Getting Started

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About the Google Analytics Ads Integration

Google Analytics Integration allows you to track key Google Analytics metrics and apply custom campaign parameters that can help you improve your marketing and campaign performance across different channels. In addition, this integration lets you analyze customer journeys and behavior in various seg

Knowledge Base Article

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Getting Started

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How to Optimize Ads with Adjust Data

You can use Adjust Event metrics in Smart Budget Allocation and all optimization capabilitiesUsing Sprinklr Strategy Groups, you can utilise the Adjust data in real time and optimise the campaigns through our trained AI to maximise the traffic and campaigns through minimal manual intervention in an

Knowledge Base Article

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Advanced Use Cases

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WhatsApp Message Template Guidelines

Message templates are reviewed daily by a Meta team. We are committed to responding to template submissions within 48 hours, excluding weekends and holidays.RejectionsIf your message templates have been rejected, it may have been for one of the following reasons.Formatting is incorrectProofread your

WhatsApp Message Template Guidelines

WhatsApp Message

Message Template Guidelines

Knowledge Base Article

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WhatsApp Message Template Guidelines