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How to Build Business Logic on Filled Disposition Field in ACW

You have to define desiposition plan and its fields seprately in disposition plan section and then you need to use those disposition plan in ACW screen. You can also enable agent to fill multiple disposition plan. You can access the filled disposition in the ACW to build business logic.How You can A

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How to build business logic on the basis of filled disposition in ACW

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Why Use Livechat?

Compared to other channels of communication, using Livechat has the following advantages from a brand perspectiveRespond fasterEvery customer demands a quick response, regardless of the nature of the query. The quickest way to resolve a customer's query on your site is to offer them help on the

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What is Livechat?

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Account Performance

Account performance refers to the effectiveness of a brand's presence and content on social media platforms. It can be measured by analyzing metrics such as reach, engagement, conversions, and click-through rates to understand the impact of the content and campaigns on the target audience.Accou

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Standard Reporting Dashboard

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Mandatory fields in Quick Publisher

In this article, you will learn about the significance of the mandatory fields in the Quick Publisher.Mandatory fields in Quick PublisherWhen you enter data in Quick Publisher, certain fields are marked with a red dot. The red dot means that the field must be filled to complete a certain process tha

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Getting started with publishing

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Mention Pages, Handles, and Profiles in Posts

When publishing content to some channels, you can @-mention other pages, profiles, or user handles from the Sprinklr platform using an @-mention in the Publisher. @-Mentioning pages is a great way to direct Posts, Comments, and Replies to specific users.@-Mention in Quick PublisherIn the Quick Publi

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Getting started with publishing

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Facebook Workplace Capabilities and Limitations

To utilize the Facebook Workplace channel to its maximum potential, you need to be aware of its capabilities and limitations. Here we list all the capabilities and limitations regarding Facebook Workplace in Sprinklr.Engagement Capabilities and LimitationsCapabilitiesSprinklr SupportedView Facebook

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Getting Started

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Create a Google Play Store Column

In this guide, you will learn about how to create a Google Play Store column in Engagement Dashboards.After the Google Play Store account is added, you will be able to monitor, assess, and take action on reviews that your apps receive. In the Engagement Dashboard, Sprinklr offers five different colu

Google Play Store

Create A Channel Specific Column

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Google Play Store

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Delete Published Pinterest Pins

Published Pins can be deleted from a Pinterest column in the Engagement Dashboards, allowing your team to delete Pins without needing to access Pinterest natively. Save time by streamlining your Pinterest account management in one place while maintaining security with Sprinklr's account permiss

Pinterest

Pinterest Publishing

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Engage, publish and report on Pinterest

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Different Data sources

Data SourcesIn Sprinklr platform, data is recorded and stored at different levels, representing different entities within the system. Each entity has its own data source, and when configuring a widget, it is crucial to select the appropriate data source to populate the relevant metrics and dimension

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Configure Reporting

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Rules for Asset Management

Asset-specific rules can help you automate the management of assets, enabling you to take actions on assets with no manual action required. Using Asset Management Rules, you can take actions on assets to tag, expire, restrict, and more.Internal Note:Use this DP: SAM_RULE_ENGINE_ENABLEDEnablemen

experience:space

Social Media Assets

cloud:core

Rules for Asset Management

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DAM rules

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Change a Custom Field's Asset Class

In this article, we will cover the different ways to configure custom fields in Sprinklr.After you've created a Custom Field, you can easily change the Asset Class associated to the Custom Filed. For example, if you created an Outbound Message and Campaign Custom Field and realized after you sa

article:howto

stage:final

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Custom Fields

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Configure Colours for User Availability Status on Sprinklr

Users set different statuses that can be configured as a custom field (User Availability Status). Sprinklr now allows you to set your preferred colors assigned to respective availability statuses.Each status entry in the custom field can be assigned a color, using a hex value or by using the color p

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Others

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Action with Auto import rules

In this article we will cover the descriptions for various actions in Auto import rules.Auto Import Rule Actions — DescriptionsTermsDescriptionAssign a Message to a User/QueueAdd to Partner QueueRefers to adding the message to a previously created Partner Level Queue.Add to Client QueueRefers to add

auto import

module:rule-engine

Rule Engine

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Auto import rules

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Reporting Glossary for Quality Management and Conversational Analytics

Audit Checklist Response ReportField NameDescriptionChecklist Response CountNumber of times the checklist is evaluated.UserPerson who performed the evaluation.ChecklistName of the checklist used for evaluations.For UserAgent evaluated in the assessment.Evaluation IDUnique identifier for each evaluat

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Reporting

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Snooze Audit Submissions

You can leverage the snooze capability to delay audit submission for a specific period, allowing the auditor to fill out the evaluation and submit it at a later time. During this snooze interval, the evaluation does not proceed to agent acknowledgement.Enabling the Snooze FeatureWhen creating an aud

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Audit Checklist Builder

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Troubleshooting and Best Practices

Following are some commonly asked questions along with their answers.Q: What happens in reporting if a Checklist or a Checklist Parameter is deleted?A: If a checklist or its parameters are deleted, reporting remains unaffected. Historical data still displays the checklist and its questions with dime

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Audit Checklist Builder

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Reporting on Automated Quality Management

In reporting, you can access various metrics to analyze the performance and effectiveness of automated quality management. Here's a breakdown of the key metrics available:SummaryTotal AI Evaluations: This metric indicates the total number of evaluations performed by automated quality managemen

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Reporting

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Filter Quality Evaluations and Take Actions

You can filter evaluations based on various properties such as Evaluation Status (Completed, Agent Acknowledgment Pending, Re-evaluated, and so on.), Evaluation Type (Default, Calibration, Peer to Peer Calibration, and so on.), Auditor, Auditor Checklist, Score, and Snoozed State among other possibl

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Common Rule Actions and Conditions

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Compare two different groups of clusters in Smart Theme Explorer

Learn how to use Compare Mode in Smart Theme Explorer to compare two different groups of clusters.​Sprinklr's Smart Theme Explorer helps you discover top themes automatically synthesized from conversations using unsupervised clustering. It provides you with an advanced comparison mode using whi

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How to use Smart Clusters?

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Ignore duplicate emails

In case a customer mistakenly sends a duplicate email to a brand account, Sprinklr's email integration may grab and create separate cases for each instance of the email. This can result in inefficiencies and potential confusion for agents and customers alike.To prevent the creation of multiple

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Ignore duplicate email