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Creating Redeemable Rewards

This article provides a step-by-step guide for creating redeemable rewards in the Reward Engine. As an admin, you can define reward properties, set token requirements for redemption, and organise rewards effectively to maximise advocate engagement.Learn to Create a Redeemable Reward Access the Creat

Advocacy - SES

Social - SES

Knowledge Base Article

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Create Rewards

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Creating Non-Redeemable Rewards

This article provides a step-by-step guide for creating non-redeemable rewards in the Reward Engine. Admins can define reward properties and effectively organise rewards for their intended purpose, such as leaderboard recognition or special achievements.Learn how to create Non-Redeemable RewardAcces

Advocacy - SES

Social - SES

Knowledge Base Article

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Create Rewards

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Permissions Required to Access Journey Facilitator

This article outlines the permissions needed to perform each step of a Journey.Permissions Required for Creating a CampaignTo create a campaign or modify an existing one, you will need following permissions under:Setup > Campaign​​Permissions Required for Audience ManagementTo create and manage A

Advocacy - SES

Social - SES

Knowledge Base Article

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Journey Facilitator in Advocacy

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How to Create an Ads Web Analytics Profile

This article will cover the creation of a web analytics profile, areas of application of web analytics, and field descriptions of web analytics.Create Paid Web Analytics ProfileClick the New Tab icon Under the Governance Console tab, click All Settings within Platform Setup.On the Platform Settings

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Create Web Analytics

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How to Apply Ads Web Analytics to Existing Posts in Ads Composer

This article will cover the application of web analytics on an existing post.More and more brands are launching ad posts focusing on obtaining impressions and engagement and then turning these Ads into conversion ones. With the previous engagements, the costs tend to be lower when the ads are later

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics to Existing Posts

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How to Apply Ads Web Analytics in the Ads Composer

This article will cover the application of web analytics from ads composer. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a social media platform.To Apply We

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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Configure Shift Change Policies

Shift Change Policies set the rules for agents to request Shift Changes. Agents can submit a Shift Change request to modify their schedule for a specific date by updating the Shift start time or adding, removing, or rearranging Activities within their existing Shift. This helps maintain accurate age

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Manage Shift Change Policies

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Compose Facebook Slideshow Ads

You can create Facebook Slideshow Ads from the Ads Composer. Facebook Slideshow Ads are a lightweight video ad formats created from three to ten still images. Slideshow reduces the need for video production time and resources. Because of its smaller file size, it extends eye-catching ads to people o

Knowledge Base Article

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Facebook Ad Formats

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About TikTok Campaigns and Ad Groups

TikTok has an ad structure comprising campaigns, ad groups, and ads. Campaigns can include one or more ad groups. Once you have created your campaign with a defined ad objective, you will need to set up ad groups where you can set placements, target audience, budget and scheduling, bidding method, a

Knowledge Base Article

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Publish TikTok Ads

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How to Create Snapchat Custom Audiences

Build custom audiences for Snapchat to target specific set of users

Knowledge Base Article

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Create Custom Audience

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Using Cost & Rate Ads Benchmarks in Ads Manager Analytics

To Analyze Benchmarks in Ads Manager AnalyticsClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.On the Ads Manager window, click the View and Edit icon alongside the desired Campaign.In the Edit window to the right, click Analytics from the far-

Knowledge Base Article

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Analyze Cost & Rate Benchmarks

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Troubleshooting Guide for Unified Analytics

Some Common Facts on Unified Analytics You might experience a slight discrepancy between the source reports (Social Analytics/Paid) and Unified Analytics as Unified Pipeline runs every 6 hours. To help you better understand if the Unified data is up-to-date, we have added a notification mentioning t

Knowledge Base Article

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Advanced Use Cases

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Ad Comment Reporting Value Proposition

​PersonaProblemSolution1. Media Planner, Media Executioner​​​​​​​​​2.Ads Insights AnalystBrands risk losing control of their messages, and any negativity posted online could turn new consumers away.​​​​​​​Difficulty in getting insights on sentiment analysis of people's reviews and comments.With

Knowledge Base Article

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Getting Started

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Understand Message Cards in Calendar View

Message cards within the Month, Week, and Day periods of the Calendar view allows you to easily view details related to a post such as Account Name, Message Name, Status, Date and Time of publishing, etc. Also, you can Show or Hide Properties and Time-Axis in day and week views for a more compact vi

Editorial Calendar

Message

Knowledge Base Article

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Content Creation

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Create Messages in Editorial Calendar

In this article, you will learn how to create messages from the editorial calendar. This way you can streamline your publishing workflow by combining editorial planning and publishing.To create messages from the Editorial CalendarClick the New Tab icon. Under the Sprinklr Marketing tab select Market

Editorial Calendar

Create Message

Knowledge Base Article

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Content Creation

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What are Ads Custom Metrics?

Custom Metrics help you define and calculate key metrics for your business and keep track of important data like ROI.Similar to the standard metrics used in reporting widgets, you can create your own metrics across all reporting dashboards within Sprinklr. Custom Metrics in Ads are critical for repo

Knowledge Base Article

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Custom Metrics in Advertisement

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Troubleshooting Ads Custom Metrics

Points to be noted:Strategy group metrics can't be incorporated with other metrics.

Knowledge Base Article

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Troubleshooting Custom Metrics

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Stop the Workflow on an Entity

Initiation of a workflow can be done from various areas of the platform. Workflows sometimes need to be stopped after initiation. You can also stop workflows manually from the Production dashboards, Editorial Calendar, Third Pane & Campaigns sections as well.To Stop a workflow manuallyClick the

Stop Workflow

Workflow Engine

Knowledge Base Article

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Workflow Actions

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View a Workflow

After creating a Workflow, other users might need to view the workflow without accidentally modifying it. Users can do so by understanding how to access Workflow Engine and view the right workflow as needed.To View a WorkflowClick the New Tab icon. Under Sprinklr Marketing → Marketing tab, click Wor

Workflow Engine

Deploy Workflow

Knowledge Base Article

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Workflow Actions

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Ad Creatives in Editorial Calendar

View & Engage with Ad CreativesOn selecting Messages as the desired content type while configuring view settings, all your Ad Creatives will show up along with other messages and dark posts. Any creative produced via the Creative Library will show up in the Messages content section like any othe

Editorial Calendar

Ad Creatives

Knowledge Base Article

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Paid Content