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Customer Availability Manager

In countries with multiple time zones, such as Germany and Mexico, aligning agent availability with customer contactable hours is difficult due to regional business hour differences. This challenge can lead to calls being made outside customer business hours, risking non-compliance and customer diss

Knowledge Base Article

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Customer Availability Manager

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Customizing Warning Messages

Administrators can customize the warning message displayed above the reply box by utilizing the "Append Warning Message" action within Autofill rules. This functionality allows them to tailor the message according to their organization's unique communication requirements or policies.B

Knowledge Base Article

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Publishing Functionalities

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Enhanced Audio Controls for Agents

The Global Audio Settings feature in Sprinklr provides agents with the ability to control and customize their audio input and output devices during calls. This feature enhances flexibility, allowing agents to manage how they hear and speak to customers, ensuring that they never miss important calls

Knowledge Base Article

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Call controls

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VKontakte Reporting Glossary

Account Level MetricsFor VKontakte Reporting Glossary, the following metrics are account level. These metrics will be used with corresponding dimensions, e.g. VK Group Visitors by Age Range + Age Group, VK Group Visitors by City + City, etc.MetricsDescriptionVK AlbumsThe total count of the number of

experience:space

cloud:core

article:howto

channel:vk

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Knowledge Base Article

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VK

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Reporting for Tumblr

Sprinklr reporting will include data from your added Tumblr accounts in Inbound Volume and Outbound Engagement. There are a number of Tumblr-specific metrics that you can use to create custom Reporting widgets and dashboards:TermDescriptionTumblr Blog FollowersThe number of users currently following

Reporting for Tumblr

Knowledge Base Article

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Tumblr

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LinkedIn Ad Formats

Sprinklr offer a variety of ad formats for LinkedIn ads to choose from, each designed to cater to different advertising goals and objectives. Each ad format offers unique benefits and is suited to different advertising goals. It's important to select the right ad format for your campaign object

Knowledge Base Article

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Compose LinkedIn Ads

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Add fallback device for Two-factor authentication

It is recommended to add a backup number for two-factor authentication, to avoid being locked out from the account in case the primary device is lost. You can add it during the Two-factor authentication process, this article details out those steps.StepsIn the Two-Step Verification box, under the Se

Knowledge Base Article

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Advanced Capabilities

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Sprinklr Social: 20.7 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Grabbing User Lists in Bluesky

Sprinklr now enables you to import and view your Bluesky user lists in the engagement dashboard, allowing you to follow and interact with their posts. This integration enhances audience management by tracking relevant content and enabling direct engagement with users on the list.Steps to Grab User L

Knowledge Base Article

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BlueSky

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Configuring an Azure Blob Connection

The Azure Blob Storage Connector enables you to seamlessly integrate Sprinklr with Azure Blob Storage. This integration can be particularly useful for managing large datasets, importing files, and ensuring seamless workflows between Sprinklr and Azure storage.You must fill out the fields on the Enti

Knowledge Base Article

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List of Supported Connector Types

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User Input for Individual Entity Actions

This feature allows users to define the Changeset Entity Action for each individual entity in the export file. As part of this enhancement, an additional column is added to the export file, enabling users to specify the required actions for each entity. Once updated, the export file can be importe

Knowledge Base Article

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Deploying Inbound Change Set

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Dynamic Workflow Node (legacy)

​Note: Dynamic workflow nodes created before the 20.2 release will continue to function as usual. Dynamic workflow nodes created after the 20.2 release will have access to the updated functionalities. For more information on the enhanced features and functionalities, please refer to the article on n

Knowledge Base Article

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Nodes in a Dialogue Tree

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Sharing Settings in Data Connectors

The upgraded sharing settings for Data Connectors in Sprinklr allow adminstrators to control who can access and who can view or edit data connectors and segments. You can now manage the visibility of data connectors and segments more effectively, ensuring better alignment with specific access needs.

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Sharing Settings in Data Connectors

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Suppression Lists 

​A suppression list is a list of phone numbers that should not be contacted for various reasons. This list could include numbers of individuals who have requested to be placed on the "do not call" list, those who have previously asked to be removed from the calling list, or those who are c

campaign management

Voice

Knowledge Base Article

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Compliance Management with Suppression List

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Sprinklr Marketing: 19.5 Capabilities and Enhancements

Sprinklr's latest release features innovative AI capabilities and an enhanced marketing experience. Read more about Sprinklr's latest platform enhancements that offer exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Create an Article with Sprinklr AI+

Sprinklr AI+ transforms the knowledge base editor into a versatile tool to enhance various aspects of the article creation process, from brainstorming ideas and outlining structures to refining language and optimizing content for specific goals like SEO optimization.​The integration of Sprinklr AI+

Knowledge Base Article

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AI-Powered Use Cases

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Live Chat Accessibility

Embracing "Passionate, Genuine Care" as our core value, we are committed to ensuring the accessibility of our products for everyone. That's why we've ensured that Sprinklr Live Chat supports WCAG 2.2 AA. What is Accessibility and why is it needed? Web accessibility is the practic

Knowledge Base Article

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Accessibility

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Use Copy Action in Rule Engine

Copy Actions in Rules are intended to copy the property of one entity to another. Using Copy Actions you can ensure tagging continuity across your entire workflow with actions to automatically copy property of one message to all associated messages. For example, Copy Actions can provide your Cu

experience:space

copy action in Rule Engine to Copy the Properties

article:howto

feature:spe

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Rule Engine

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TV as a Listening source

By adding TV as a Listening Source, you can listen to and learn from them.Sprinklr supports TV as one of its traditional Listening Sources. LexisNexis provides us with a transcript of major tv sources and Video Clips for popular news channels and radio stations. Video clips are only available for th

TV as a Listening Source

LexisNexis

TV Data

Knowledge Base Article

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TV

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Radio as a Listening source

By adding Radio as a Listening source, you can listen to and learn from radio channels.Sprinklr supports Radio as one of its traditional Listening sources. Radio source contains radio broadcasts of news or commentaries on various topics. LexisNexis provides a transcript and audio clips of major Radi

Radio Data

Radio as a Listening Source

Knowledge Base Article

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Radio