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Word Cloud widget

The Word Cloud visualization is a graphical representation of text data in which the size of each word indicates its frequency or importance within the text. The more frequently a word appears in the text, the larger it appears in the word cloud.Word Clouds are commonly used to summarize the topics

Word Cloud Widget

Knowledge Base Article

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Types of Widgets

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Unified Platform & Cross-Products: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Cross-Products

Unified Platform

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

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Product Insights standard dashboard

The Persona App offers users multiple pre-curated reporting templates designed for the most common Product Insights use cases. The Standard Dashboard is created to give insights based on various product dimensions with a single click on the product catalog. It includes sections like Insights, Source

Knowledge Base Article

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Dashboards

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Campaign Analytics

The Campaign Overview Dashboard can help you to compare different campaigns and shows the performance of those campaigns. Specific widgets can be found in the Campaign Overview Dashboard. Each of these widgets can be drilled down for more in-depth reporting. You can access this dashboard by:Clicking

Reporting

Knowledge Base Article

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Standard Marketing Reporting Dashboards

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Ads Pixel Permissions & Governance

When it comes to managing pixels on a platform, it's important to have a clear understanding of the process involved. Pixel governance refers to the management and configuration of pixels that track user actions and conversions. This process is essential for users who want to optimize their ad

Knowledge Base Article

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Getting Started

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Market Analytics

Market Analytics dashboard focuses on metrics such as Types of engagement by time and day, Types of engagement by channels, fan keywords, and Brand activity keywords. These metrics can be used to perform market analysis for various brands.You can access this dashboard by:Clicking the New Tab icon. U

Reporting

Knowledge Base Article

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Standard Marketing Reporting Dashboards

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Advocacy Analytics

Using Advocacy Analytics dashboards, you can see actionable insights into content performance, advocate activity, and more that can then be shared with your team. To navigate to the advocacy homepage:Click the New Tab icon. Under Sprinklr Marketing, switch to the Marketing section.Then click Advocac

Reporting

Knowledge Base Article

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Standard Marketing Reporting Dashboards

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Creating Agent Nudges

The Agent Nudges builder offers you the ability to create and configure tailored next-best actions that seamlessly appear in Care Console. This innovative feature is designed to enhance agents' customer interactions by delivering pertinent information and actionable recommendations. Whether it's dis

Knowledge Base Article

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Configuration

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Tree Map Widget

Tree Map is a type of data visualization that displays hierarchical data using nested rectangles or squares. Each rectangle represents a single item or category in the hierarchy, and its size is proportional to a specific metric, such as the item's value or relative size, compared to other item

Listening Widgets

Tree Map Widget

Knowledge Base Article

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Types of Widgets

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Stream widget

The Stream widget, or Conversation Stream, shows all the conversations related to a particular topic/keyword query. It will show entire conversations with their message properties shown below each conversation. From the Stream widget, you can also manage macros, assign and engage with the conversati

Knowledge Base Article

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Types of Widgets

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Email Archival via Webhooks

Data ingested from Social Channels and Platforms in Sprinklr can be archived to Enterprise Information Archiving Tools so that brands can have a Data repository for Governance and Compliance use cases. The Data remains secure in the necessary WORM-compliant systems. This ingested data can be convert

Integrations

Email

archival

Webhooks Info

Knowledge Base Article

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Integration Guides

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SharePoint and Sprinklr DAM Integration

You can integrate SharePoint with Sprinklr’s Digital Asset Management (DAM) platform to upload various asset types such as documents, presentations, excel files, images, and videos directly into Sprinklr. You can then use the uploaded assets in your Sprinklr Projects, Tasks, Campaigns, Sub-campaigns

Knowledge Base Article

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Integration Guides

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Sprinklr - Eloqua Integration

OverviewThe Sprinklr - Eloqua connector provides a seamless way to synchronize and exchange profile data between the two systems in a bi-directional manner. With this integration, you can effectively manage and enhance the information of your prospects, leads, and customers from various digital chan

Knowledge Base Article

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Integration Guides

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Get predicted Engageability of messages with Intuition model

Brands get thousands of messages daily on social media channels. Such high volumes of messages make it very difficult for these brands to manage their social conversations. It’s a nightmare for the community managers of such brands to go through such an enormous number of messages and based on certa

Outbound Message

thirdpane

outbound column

messages

Knowledge Base Article

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Leverage AI for better engagement

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Ads Pixel Overview

What is an Ad Pixel?A pixel is a small piece of code that places a blank 1x1 pixel image on your website & allows website owners to track user behavior on their website. The pixel is placed on the website and is triggered when a user performs a specific action. The pixel can then send data back

Knowledge Base Article

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Getting Started

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Smart Approvals

Smart Approvals assists campaign managers while approving the content. While engaging with customers, users can publish posts via approval paths through Sprinklr AI. Smart Approval helps brands avoid the risk of inappropriate content getting approved. It generates flags to approve with respect to co

Smart Approval

Smart Approvals

Knowledge Base Article

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Leverage AI in publishing

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Minimize Inconsistency in LinkedIn Demographics Data

To protect LinkedIn member privacy, demographic metrics were approximated. As the metrics were approximated, the data was not consistent with native while broken down by demographic dimensions such as Company, Job Title, etc. when comparing:Similar time ranges, for example, reporting on results over

Knowledge Base Article

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LinkedIn Advanced Capabilities

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LinkedIn Audience Study

Audience Studies provide real-time insights into how audiences engage with content and brands on LinkedIn. Marketers and Advertisers can use these audience insights to make smarter decisions that lead to improved ROI for their advertising campaigns.Note:Audience Study is only supported for LinkedIn 

Knowledge Base Article

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LinkedIn Advanced Capabilities

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Create and use Research Queries

Learn how to create Research Queries and expand your Quick Search analysis.What is a Research Query?Research Queries are the primary entities that can be used in a Research Explorer dashboard. You can create a Research Query to save your quick search analysis and revisit it anytime using Research Qu

Research Queries

Research Query Dashboard

Knowledge Base Article

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How to use Quick Search?

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Video Call Logs

Learn how you can access video call logs and any information recorded from your call history in your Video Call Log pane in Care Console.​Within the third pane of Care Console, you can view all the events that have happened during a video call on a case, for example, who cancelled the call, if there

Knowledge Base Article

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Additional Features