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How to use auto response on Reddit messages

In Reddit, if you are a moderator, you have the ability to enable auto response to Reddit messages through modmail. You can also determine from which users under a moderator can send auto responses.Internal Note:To enable auto response to Reddit messages through modmail, enable the Dynamic Property:

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Engage, publish and report on Reddit

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Enable/disable data fetching for Topics

Enable or disable data fetching for one or more topic queries simultaneously in Social Listening. The enabling/disabling of data fetching helps you to manage your listening data based on the topic or topic groups. Data fetching implies pulling data as per your topic query in the form of messages. Th

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Topic Creation & Setup

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Add an ITS Account

In Sprinklr, you have the option to add an ITS account to facilitate outbound messages. With this feature, you can conveniently send SMS messages to a large number of recipients.Key FeaturesFeatureSupportAre link publishing supported?Yes, they are supported and displayed as text.Does it support emoj

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ITS

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Customizing Warning Messages

Administrators can customize the warning message displayed above the reply box by utilizing the "Append Warning Message" action within Autofill rules. This functionality allows them to tailor the message according to their organization's unique communication requirements or policies.B

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Publishing Functionalities

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Reporting on Knowledge Base

Sprinklr’s unified Knowledge Base helps you deliver a superior self-help experience across the digital channels customers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions. Knowledge repository can be c

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Module wise Reports

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TikTok Ads Reporting Dashboards

Users can view Tiktok data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, select Ads Reporting within Analyze.Create a reporting dashboard by clicking on Creat

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Reporting and Analytics

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Agent Activity Log Report

In addition to tracking the agent availability status assign and removal times, you can also access detailed information about agent state changes. These state changes encompass transitions between various agent states, such as On Call, After Call Work (ACW), Idle, and Working on a Case. This functi

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Reporting Entities and its Relation

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Supervisor Comprehensive Reporting Dashboard - Digital

This report provides a consolidated view for Supervisors or Team leads on their agents overall performance including their Login-Logout activity, Case Assignments, Productivity, Macro Application, Handling and Response SLA, Escalations and CSAT. ​Note: User and User Manager mapping is required. 

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Supervisor Persona Reports

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Account Performance

Account performance refers to the effectiveness of a brand's presence and content on social media platforms. It can be measured by analyzing metrics such as reach, engagement, conversions, and click-through rates to understand the impact of the content and campaigns on the target audience.​Here

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Standard reporting dashboard for Facebook

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Post Performance

Post performance refers to the effectiveness of individual posts on social media platforms, in terms of their impact on your target audience. Understanding post performance involves analyzing metrics such as reach, engagement, conversions, and click-through rates to determine how well each post is p

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Standard reporting dashboard for Facebook

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De-duplication of cases in Reporting

You can manage duplicate cases and view the unique case count by creating a table widget in reporting when there are multiple dimensions (comma-separated values) associated with a single case, for example, when there are multiple agents or social channels involved in the same cases.​Let's take

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Reporting Entities and its Relation

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Multi-Sort in Stream Widgets for Inbound Analytics

When creating a Stream widget for Inbound Analytics in reporting, you have the option to define sorting criteria. Multi-sorting allows you to arrange messages based on specific metrics. For example, you can first sort the messages by the "Associated Case ID Metric" and then by the "Inbound Message D

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Reporting Entities and its Relation

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Standard Voice reports - Inbound

The standard inbound voice reporting dashboard displays a range of relevant call center metrics and KPIs that allow customer service managers and teams to monitor and optimize performance and extract invaluable real-time data with ease.Call Centre FunnelCall Count: Number of calls.Calls taken by Age

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Unlock Insights from Inbound Reports

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Standard Voice Extracts - Inbound

The inbound report provides the validation on all the inbound calls/cases you observe at the Agent, Case, and Campaign level interactions.​User Persona: Managerial LevelUnique Customer ExtractThis report provides the overall Call count & time stats for all the calls that you receive from every c

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Unlock Insights from Inbound Reports

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Team Monitoring Supervisor

This report is at a Team Monitor (Supervisor) level providing details on Agent Login activity & Status time maintained. This includes call performance details at the team level.Team Hygiene(Agent Time Utilization) - This section details the Login-Logout activity, Status Assignment & Un-Assig

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Supervisor Persona Reports

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Agent FCR

First Contact Resolution (FCR) refers to a key Performance Indicator (KPI) that measures the ability of a customer support team to resolve a customer's inquiry or issue during their initial contact with the customer service channels. FCR aims to resolve customer problems efficiently, reducing t

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Unlock Insights from Inbound Reports

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Drill Down in a Widget in Reporting Dashboard (Sprinklr Distributed)

Drill down is a feature that lets the user analyze more specific data points in a widget. It gives the user an in-depth view of a selected metric in one click, keeping the original widget accessible at all times. This is useful to display summarized data in a widget but then enables the user to dril

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Reporting (Distributed User)

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Notification Preferences for Project Management

In project management, you can choose which notifications you want to receive and where you want to receive them. The following table describes the types of notification you recieve in project management tool.Notification TypeDescriptionTask assignedNotifies you when a task is assigned to youTask un

PM_POPULAR_2

PM_FAQ_2

PM_GENERIC_2

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Notifications

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Intent Confidence Threshold

When adding intents to your intent model, you have the option to define a Confidence Threshold. It ranges from 0 to 1, where a score closer to 1 indicates higher confidence in the prediction, while a score closer to 0 suggests lower confidence.This threshold represents the minimum intent confidence

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Set Up NLU Based Intents

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Manage Activities in Sprinklr WFM

Activities in Sprinklr WFM are the various tasks and engagements that agents undertake during their working hours. This section outlines the essential steps for managing Activities, including:Creating ActivitiesEditing ActivitiesBulk Import ActivitiesDeleting ActivitiesView the Audit Log of Activiti

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Manage Activities