Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.1K)

RS
Voice Recording Segmentation

Increasing regulatory requirements and data privacy concerns have made unrestricted access to voice recordings a significant risk. This legacy approach complicates the enforcement of data privacy, security, and governance policies.​To mitigate these challenges and strengthen data governance, Sprinkl

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Voice Recordings

RS
Setup Content Expiration Date in Advocacy

In the Sprinklr Advocacy site, admins can enhance the relevance and timeliness of shared content by setting expiration dates in the post. Importance of Content Expiration Dates:   By implementing post expiry, admins ensure that advocates are presented with timely and relevant content within the bran

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Content Curation

SH
Data sync frequency

Facebook posts are updated regularly from the published date to a certain time period. This frequency at which the posts and accounts are updated is mentioned as data sync frequency. In this article, we share this sync frequency for different types of metrics available with Facebook.​Data sync Capab

social

Knowledge Base Article

 • 

Facebook reporting glossary

RS
Headless Live Chat SDK

Sprinklr provides a Headless Live Chat SDK, a versatile and flexible solution that delivers all the essential infrastructure and logic needed for Live Chat functionality.This empowers brands to design fully custom user interfaces while leveraging the complete suite of Live Chat features. With this S

Service

Knowledge Base Article

 • 

Headless Live Chat SDK

SH
Export Accounts

This article guides you on the steps to take export of your accounts. Accounts export can give a quick overview of all the accounts and their details. With this export, you can also perform quick analysis on specific fields for your accounts using Excel tools. StepsClick the New Tab icon. Under Plat

social

Knowledge Base Article

 • 

Manage Accounts

SH
Assign Mandatory Message Approval

Overview If you are a Sprinklr Administrator, you may assign mandatory approval for published posts by select team members. An example use case would be if a member of your team is responsible for producing content related to a regulated industry and would require the approval of the legal team bef

video:no

cloud:core

Insights

release:N-A

+9

Knowledge Base Article

 • 

Approval

SH
Reactivate an Account

Businesses that previously took a break from social media marketing or wanting to use new capabilities introduced by Sprinklr may choose to reactivate their previously deactivated social media account. This gives you the flexibility to deactivate temporarily as required by your social strategy. Foll

social

Knowledge Base Article

 • 

Manage Accounts

RS
Setting Up Adhoc Conversational WhatsApp Survey Distribution

The Conversational WhatsApp Survey feature allows you to send surveys directly within WhatsApp, where your respondents can answer questions through an interactive chat experience. Ideal for collecting real-time feedback, this method lets users respond conversationally without ever leaving the WhatsA

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

 • 

WhatsApp Distribution

SH
How to Setup AI Scoring Rules?

To get AI scoring on a case a Case Update rule has to be setup. Running that rule gives AI scoring on the cases. The different rule condition that is used while setting Up the Send to Scoring Engine actions are explained below.Audit Checklist - This lists out the checklists which are marked standard

Service

Knowledge Base Article

 • 

AI Scoring and Insights

RS
Android - v14.0.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

 • 

Native 14.0.x

RS
Configuring a GCS Connection

The Google Cloud Storage (GCS) Connector in Sprinklr allows businesses to integrate and access data stored in Google Cloud Storage directly from the Sprinklr platform. This integration can be particularly useful for managing large datasets, importing or exporting files, and ensuring seamless workflo

marketing

Insights

social

Service

Knowledge Base Article

 • 

List of Supported Connector Types

SH
Deflect Node

OverviewA deflect node allows the chatbot to gracefully guide users to other support channels, such as live chat, to provide them with the most relevant and effective assistance. The deflect node helps optimize customer interactions by ensuring users are directed to the appropriate resources, enhanc

Service

Knowledge Base Article

 • 

Nodes in a Dialogue Tree

SH
Universal Search

Universal Search can help you quickly find and access all the entities of Sprinklr like Assets, Campaigns, Dashboards, Cases, Macros, Rules and Tasks, thus saving time in locating data that you want to view. You can submit a universal search using the Universal Search icon which is availab

experience:space

marketing

article:howto

social

+5

Knowledge Base Article

 • 

Universal Search

SH
Manage Location Hierarchies

Location Hierarchies allow you to organize your business locations into nested levels, where you can view information that is organized in layers. Location Hierarchies not only let you track the performance of brand locations but also can track the competition using competitor hierarchies.From the L

Insights

Knowledge Base Article

 • 

Competitor Benchmarking

RS
Sprinklr Insights: 26.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Sprinklr AI +Prompt Librar

marketing

Insights

social

Service

Knowledge Base Article

 • 

26.1 Release (7th Jan '26 Onwards)

RS
Guided Workflow Screen Components - Custom Field

Overview The Custom Field Input component streamlines the process of fetching and modifying custom field values by enabling direct updates through user input. It supports updating custom fields across three asset classes, Profile, Case, and User, thereby allowing users to specify and update fields b

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Publish on Threads via Sprinklr

Threads is an app from Instagram that you can use to view and share public conversations. You can also post threads on Threads, reply to others, and follow profiles you're interested in. Threads and replies can include short text, links, photos, videos, or any combination.Steps to Publish on Threads

social

Knowledge Base Article

 • 

Threads

RS
Sprinklr Copilot Features for Social

Sprinklr Copilot for Social is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you to work

marketing

Insights

social

Service

Knowledge Base Article

 • 

Sprinklr Social

SH
Events in the Editorial Calendar

Events are entities available in Sprinklr to enhance your planning experience for your brand. You can associate events with Campaigns and Sub-Campaigns as non-mandatory fields. The associated events are visible in the Overview and Editorial Calendar tabs of the respective Campaigns and Sub-Campaigns

Editorial Calendar

marketing

events

Knowledge Base Article

 • 

Events in Calendar

SH
Manage Video Call Case Creation

Creating CaseCreate a rule for routingWhen a customer initiates the video call, the case could be either already beAssigned to an agentUnassigned/Assigned to bot​If the case is assigned to an agent when a video call is initiated, the routing logic should be that the video call should be assigned to

Service

Knowledge Base Article

 • 

Configuration Steps