Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.6K)

SH
Data sync frequency

Facebook posts are updated regularly from the published date to a certain time period. This frequency at which the posts and accounts are updated is mentioned as data sync frequency. In this article, we share this sync frequency for different types of metrics available with Facebook.​Data sync Capab

Knowledge Base Article

 • 

Facebook reporting glossary

RS
Create an Article with Sprinklr AI+

Sprinklr AI+ transforms the knowledge base editor into a versatile tool to enhance various aspects of the article creation process, from brainstorming ideas and outlining structures to refining language and optimizing content for specific goals like SEO optimization.​The integration of Sprinklr AI+

Knowledge Base Article

 • 

AI-Powered Use Cases

RS
Creating Meta Collection Ads (With Canvas) using Feeds

OverviewSprinklr now supports dynamic Instant Experience (Canvas) creation directly from Automated Campaigns (AC). This eliminates the need to manually pre-create static canvases in Meta and enter Canvas IDs into feeds.With this enhancement, advertisers can dynamically generate cover media, product

Knowledge Base Article

 • 

Advanced Use Cases

SH
Ability to create alerts from the Alert manager

Alert Manager is another route through which you can configure alerts as per your use case. Alert Manager allows you to configure an alert from scratch and is the one-stop solution for managing all alert types. There are two types of alerts that users can create from the Alert Manager – Smart Alerts

Alert Manager

Create Alerts

Knowledge Base Article

 • 

Alert Creation from Alert Manager

SH
Download an asset

With the ability to download an asset, you can save assets from your Social Asset Manager directly to your device for review or update. You can even download them in bulk from the asset manager. This article helps with the steps to download single and multiple assets in bulk. Steps to download an as

DAM - SES

Download an Asset

Asset Download

Social - SES

+1

Knowledge Base Article

 • 

Manage assets

SH
Facebook & Instagram Advertising Parity

Learn about Sprinklr's capabilities on Facebook advertising that are at par and even better than you can get on the native platform.​Last reviewed: 10th Sep 2025Last updated: 10th Sep 2025​Note: The last reviewed date denotes when the article was reviewed for any changes.The last updated date d

20.7.1

Updated Article

Sprinklr Marketing

Knowledge Base Article

 • 

Advertising Channel Parity

RS
Manage What-If Scenarios in Forecast Scenarios

The What-If Scenario functionality enables you to address different situations and assess their impact on key parameters of individual Forecast Scenarios, such as volume, average handling time (AHT), shrinkage, and more.Note: Any reference to the term “adjustments” in this section is unrelated to th

Knowledge Base Article

 • 

Forecasting

SH
Listening Persona App

Sprinklr being an exhaustive platform can be overwhelming for a new user to navigate, utilize, and optimize to its full potential. To solve this, Sprinklr brings forth the new Listening and Benchmarking Persona app. The new persona app is aimed to impart a more simplified and user-friendly experienc

Listening Persona App

Knowledge Base Article

 • 

Onboarding Module

SH
Chinese Source Upgrade

Sprinklr has partnered with one of China’s leading data vendors to fetch data from channels like Xiaohongshu and Kuaishou. These are some of the most popular apps that are used in China for sharing user-generated content in the form of videos, pictures, or text. This data will now be available to cl

Midu

China Midu

Knowledge Base Article

 • 

Sina Weibo

SH
LinkedIn Profile Insights

Brands can use LinkedIn profile insights to conduct market research and gain insights into their target audience. By analyzing the demographics and interests of their followers and connections, brands can develop more targeted and effective marketing campaigns.Profile Insight MetricsMetricsDescripti

Knowledge Base Article

 • 

Profile Insights

SH
X Pro Media

This document provides information for the X Pro Media accounts, which provides whitelisted applications to use advanced capability for videos on X. You can now use enhanced media privileges in Sprinklr with this direct integration to X Pro Media API, this article covers details on the same.Key Feat

Knowledge Base Article

 • 

Advanced capabilities

SH
Bulk export users

Sprinklr allows you to export user information in bulk, from across different workspaces. With the export, you get details about every user, their primary details, custom fields and even the login counts, if selected.  You can update the details and bulk import to reflect changes on the platform. Th

Knowledge Base Article

 • 

Getting started

SH
Quick Replies

OverviewQuick replies in Sprinklr Live Chat provide users with selectable options for faster and more efficient responses. These are particularly useful when the bot asks a question and expects an answer. By creating a quick reply asset with different options, users are prompted to select one of the

Knowledge Base Article

 • 

Rich Text Assets

RS
Upcoming status feature for agents

Business Use case Agents are assigned cases when they are in available status defined in the work queues(called productive status). While working on cases, if agent intend to stop recieving new cases, they change their availability status to non-available status (called non productive status). This

Unified Routing

Assignment Engine

Knowledge Base Article

 • 

Additional Use Cases

RS
AI Tracking Engine

The AI Tracking Engine Report for contact drivers aids in tracking success rates and failures of the AI model, testing configurations, simplifying debugging, and providing continuous monitoring of contact driver detection.The AI Tracking Engine Report belongs to the Conversational Analytics Report

Knowledge Base Article

 • 

Glossary

SH
Peer-to-Peer Chat Overview

What is Peer-to-Peer Chat?An internal unified text communication medium that offers seamless team interactions, eliminating the need for third-party chat applications. Peer-to-peer chat capability lets care agents, supervisors, admins, and quality managers to efficiently collaborate with their team

Knowledge Base Article

 • 

Peer to Peer Chat

RS
Configure Colours for User Availability Status on Sprinklr

Users set different statuses that can be configured as a custom field (User Availability Status). Sprinklr now allows you to set your preferred colors assigned to respective availability statuses.Each status entry in the custom field can be assigned a color, using a hex value or by using the color p

Knowledge Base Article

 • 

Others

SH
Add a Status

Click the New Tab icon  and select Settings under the Social Core Cloud.   Next, click Status.   In the upper right corner, click Add Status.   Enter a Status Name and a Display Name.   Select

experience:space

article:howto

release:N-A

statuses

+2

Knowledge Base Article

 • 

User Management

SH
How to Create and Use Ads Naming Conventions

​Naming conventions are an essential aspect of advertising, especially when it comes to organizing, tracking, and reporting campaigns. Using consistent naming conventions, advertisers can easily identify and sort through their campaigns, ad groups, and ads. This article provides a step-by-step guide

Advertising

Knowledge Base Article

 • 

Configuration

RS
Configure Service Level for Individual Queues

Parameters such as Service Level Agreement (SLA) and Short Abandon Time can be updated for individual Work Queues, allowing for tailored reporting specific to each Work Queue's Service Levels. This customization ensures that changes made to the parameters of one Queue do not impact the metrics of ot

Knowledge Base Article

 • 

Standard Metrics