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Conversation Screen Header

​The Conversation Screen header provides navigation options, logos, the title, and other available chat actions.​​Back ButtonBy default, we show a chevron icon as shown in the screenshot above. If you want some other icon, please raise a support ticket with the appId and the button icon (in svg form

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Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Conversation Screen

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Filtering in Editorial Calendar

In this article, you will learn how to apply a filter in Editorial Calendar. It can be done normally through the Add Filter option in the Editorial Calendar or you can create a quick filter and apply it for repeated usage. Use the filters to effectively view your content on the Editorial Calendar.To

Filter the Editorial Calendar

marketing

About Editorial Calendar

Actions in Editorial Calendar

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Knowledge Base Article

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Calendar Actions

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Story Tags in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A) enables you to tag a story or create a new story tag option. This is extremely useful as the story tags can be used as a filter in order to include or exclude specific stories. Story tags can also help you categorize stories and analyze these categories to

Insights

Knowledge Base Article

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Tagging related

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Social Login from the Advocacy Site

Sprinklr Advocacy supports a variety of public authentication providers: LinkedIn, Facebook, Instagram, TikTok and Twitter. Steps to Login Using SocialThe Advocate enters the Sprinklr Advocacy Site link and selects the desired social channel icon with which they want to log into the platform. ​After

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Log into the Advocacy Site

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React Native 13.0.3

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionVersion: 13.0.3Supported Versions: Starting August 2025, Live Cha

Service

Knowledge Base Article

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Older Versions

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Making Customer Calls at the Best Time (Call Optimization in Voice Campaigns)

Introduction Imagine calling a friend at the right time when they’re free and happy to chat. Businesses want to do the same with their customers. By picking the best time to call, they can: Make customers happierSave money​Increase likelihood of salesBoost call successGet better feedbackBetter agent

Service

Knowledge Base Article

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Scheduled Time to Call

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Actions in Engagement Dashboards

Actions in Engagement dashboards help you quickly perform functions on billions of conversations on social media. In this article, you will learn about how to perform column actions in each column that you have added to the Engagement dashboard.Add or Create a Dashboard:To create an Engagement Dashb

actions in engagement dashboards

Engagement - SES

Engagement Columns

Actions

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Knowledge Base Article

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Message Actions & Automation

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Create an Advanced Topic Query

With millions of conversations happening all over the web each day, it can be a long and tedious task trying to get more relevant mentions and tighten the scope of your query, but with the help of Advanced Topic Query, it can be at your fingertips.In Social Listening, you have the option to create a

Insights

Topic Query

Advance Query

Knowledge Base Article

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FAQs and Advanced Use-cases

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Setting Up Social Direct Message- Reddit Creative (Standard)

Social Direct Message – Reddit Creative (Standard) enables brands to design and manage survey invitation messages specifically tailored for Reddit direct message interactions. These creatives define how the survey invite appears within ongoing Reddit DM conversations, ensuring a consistent and platf

Knowledge Base Article

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Social DM

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Re-Add Facebook Page In Sprinklr

Re-adding Facebook Page will allow you to re-authenticate the Facebook Business Manager account in Sprinklr. This will help in cases such as when auth token expires due to password change and in cases when your account gets deactivated (reasons detailed out in this article).This article will guide y

social

Knowledge Base Article

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Manage Facebook accounts

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Add a Sina Weibo Account in Sprinklr

Sina Weibo is a Chinese microblogging website. Akin to a hybrid of Twitter and Facebook, it is one of the most popular sites in China. Sprinklr supports a number of publishing and engagement features once you link your Sina Weibo account. In this guide, we’ll walk through how to link your Sina Weibo

social

Sprinklr Social

20.10

Social - SES

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Knowledge Base Article

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Account Addition - Sina Weibo

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Create and Use TikTok Lead Forms

TikTok Lead ads allow you to find people who may be interested in your products or services and get them to share their information with you directly on TikTok. You can create TikTok Lead Forms in Sprinklr Marketing (Ads) to cultivate prospects and engage leads on TikTok and improvise your business

marketing

Knowledge Base Article

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TikTok Advanced Capabilities

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Creating Instagram Partnership Ads using Partnership Ad Code

Partnership ads allow advertisers to run ads with creators, brands, and other businesses. The advertiser and partner accounts are featured in the ad’s header and the ads leverage signals from both accounts for improved ranking and incremental performance. By sharing an ad code, an advertising p

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Facebook and Instagram Partnership Ads

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Introduction to Care Console Layout Manager

Care console has customizable layouts and layouts are configured using record pages for Care Console for a given partner. Each record page has an ID, which is unique to each page. Each persona or group of agents can have different UI requirements, For Example - Team A might want to have a bigger con

Service

Knowledge Base Article

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Introduction to Agent Desktop Layout

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Enable Tags for Distributed Users - Profile, Case, and Message

As a brand admin, you can now make profile tagging available within the Distributed environment. As a result, the distributed users will be able to see profile tags next to the profile name in the same way as in the Space UI.To Enable Profile, Case, and Message Tags for Distributed UsersClick the Ne

message tags

Case Tags

Distributed

Social - SES

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Knowledge Base Article

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Platform Setup (Distributed Admin)

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Troubleshooting Publishing Errors

Here’s how you can deal with publishing errors.Step 1: Go through the list of articles to understand if any of these can help you understand the root cause of your error. The Functionalities section & Configuration & Setup section can help you the best in this scenario.Step 2: Make sure you

marketing

Troubleshooting

publishing

Knowledge Base Article

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Troubleshooting & FAQs

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Interactive Filters: Option to Update and Manage Date Range through Shareable URLs

Sprinklr Display and Presentations offers interactive filters to be included in shareable URLs directly for supervisors and stakeholders, allowing for more dynamic storytelling.Now you can directly change the date range temporarily from the shared URL for important KPIs to visualize and monitor how

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Visual Insights FAQs

This FAQ is designed to cover common questions about Sprinklr’s Visual Insights product.​What is the minimum character height in pixels that can be reliably recognized?There is no absolute minimum character height for reliable recognition, but accuracy tends to decrease with smaller sizes. For best

Insights

Visual Insights Frequently Asked Questions

Visual Insights FAQs

Knowledge Base Article

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FAQs

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Add a Telegram Account

Telegram is a cross-platform, cloud-based instant messaging software and application service. Once Telegram has been enabled in your environment, you can add your Telegram Bot account on Sprinklr just like other accounts. Note: To get this capability enabled in your environment, contact your Success

Knowledge Base Article

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Telegram

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How to add quick filters?

Save time by utilizing quick filters, which enable you to save your filter configurations for easy reuse whenever you need to apply the same filter settings. In this article, you will learn how to create Quick Filters in the Production Dashboard.To Add Quick FiltersNavigate to the Production Dashboa

marketing

quick filters

Production Dashboard

Knowledge Base Article

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Advanced Filtering