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Configure Agent Availability Slots

Create a Slot in Slot Availability Manager​Creating a slot will allow supervisors to create configurations that define the appointment durations, appointments per slot, daily schedule, buffer time, holidays, etc., for particular agents/groups of agents. This configuration is used to identify the ava

Knowledge Base Article

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Configuration Steps

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Ads Dashboard Navigation & Actions Available

Dashboard ActionsOn the Ads Reporting Dashboard window, hover over the Options icon  in the top right corner of the dashboard. Dashboard Header ActionsBefore Entering Edit ModeAfter Entering Edit Mode​Dashboard Actions — Field Descriptions#Header ActionDescrip

Knowledge Base Article

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Dashboard

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Sprinklr Social: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Social

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

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User

1. Creates a new UserEndpoint: POST /paid/governance/create/userRequest Body :Field DescriptionsFieldTypeRequiredDescriptionemailStringYesEmail address of the usernameStringYesFull name of the userprofilePictureStringNoURL of the user's profile pictureteamsListNoList of team associations for th

Knowledge Base Article

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Governance

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Deflect Node

OverviewA deflect node allows the chatbot to gracefully guide users to other support channels, such as live chat, to provide them with the most relevant and effective assistance. The deflect node helps optimize customer interactions by ensuring users are directed to the appropriate resources, enhanc

Knowledge Base Article

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Nodes in a Dialogue Tree

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Optimization of Assets in Advanced Publisher: Asset Specifications for Different Social Channels

OverviewAssets published on social media channels through the Advanced Publisher are optimized to channel-specific requirements to prevent loss of quality on publishing. Here are the channel-specific guidelines for optimization of different assets. FacebookEntitiesImage GuidelinesFormatJPEG, JPG, PN

Knowledge Base Article

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Content Creation

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Inbound Messages Dashboard

Columns created at the inbound message level in Agent Console and Engagement Dashboards will also be visible within Care Console. This facilitates a unified and comprehensive engagement experience with customers.Message Level ActionsHover over the Options icon alongside the desired individual messag

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Smart Ad Rotation Strategy Group Video Overview

Learn how you can run the best performing Ad Variants for the longest time using Sprinklr's Smart Ad Rotation in Strategy Groups. Sprinklr maintains the desired number of active Ads per audience while automatically pausing down underperforming Ads and activating new ones in their place.​​

Knowledge Base Article

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Overview

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How to Send Ad Campaigns & Creatives for Approval

Approvals for Paid Initiatives, Ad Sets, Ad Variants, and Creatives can help ensure that your campaigns meet the required guidelines before they are published. With an approver in place, you have greater control over the quality of the content that is being published.In this article, you will be lea

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Common Use Cases

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View Reporting for Omni-Channel Journeys

Once you have deployed a customer journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to check reporting for the audience activity on its Reporting dashboard. It enables you to get detailed reports for various types of audience activities, both at

Reporting

Knowledge Base Article

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Advanced Use Cases

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Listening Domains Lists

Organize your source management with Sprinklr's Domain Lists by focussing on valuable insights from the relevant websites with just a few clicks.Sprinklr's Domain List feature aids marketers and businesses that are looking to streamline their online listening and content management strateg

listening domains lists

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Visual Topic: Logo Query Setup

Creating a Visual Topic gives the ability to a user to use their logo/s to fetch mentions relevant to them and then use these mentions to identify patterns in online impressions to make insights-backed decisions.With Visual Topics, the user will be able to listen to mentions where the brand name is

Logo Query Setup

Visual Topic

Knowledge Base Article

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Visual Topic Query Setup

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How to set up Automated Newsletters?

Recurring communication is now simplified with an Automated Newsletter.An automated newsletter is an important tool for corporate communication enabling users to set up regular communication such as daily coverage feeds for brands and competitors, recurring communication on campaigns to track progre

Knowledge Base Article

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Newsletter setup

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Hyperdrive - Deploying Blueprints

This knowledge base article explains Hyperdrive, a tool used for deploying Blueprints in the Sprinklr platform. It outlines the purpose of Hyperdrive, its advantages, and its role in pushing best-practice configurations to client environments. What is Hyperdrive? Hyperdrive is a deployment tool that

Knowledge Base Article

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Blueprints

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Product Level Videos in Sprinklr for Meta

Product Level Video: OverviewProduct Level Video (PLV) allows advertisers to enhance Advantage+ Catalog Ads by incorporating video assets at the product/SKU level. This integration enables advertisers to effectively reach their audience with product-focused videos across all Meta placements, such as

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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Actions with Inbound Rules

Actions are executed on the inbound message or the profile associated with the message. In this article, we'll look at each Inbound Rule Action type and the specific actions within those action types:Assign a Message to a User/Queue:Assign a Message to User/Queue Actions are actionable tasks on

Knowledge Base Article

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Inbound rules

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Sprinklr URL Shortening Capabilities

Sprinklr provides a Uniform Resource Locator (URL) shortening utility, spr.ly, which combines the functions of existing URL shortening services, such as bit.ly, or ari.ba along with the capabilities suited for an enterprise client’s specific needs. The following are the advantages of

experience:space

Custom Link Library

URL shortening

product:platform

+7

Knowledge Base Article

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URL Shorteners

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Adding Bitly URL Shortener in Sprinklr

Sprinklr allows you to shorten a web URL from within the publisher window. A shortened URL is the contraction of a long URL and it still directs you to the required page. Adding Bit.ly domain helps you to create your customized shortened link, which can be shared on Twitter, Facebook, and other soci

experience:space

URL Shortener

bit.ly

bitly.com

+7

Knowledge Base Article

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URL Shorteners

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Crisis Feed

Crisis Feed is the place where all the Crisis Cards are present. It is a scrollable feed which contains Crisis Cards from the projects that the user has access too. There are two types of Crisis Feed:  Global Crisis Feed: This contains crisis cards across all the projects that the user has access to

Knowledge Base Article

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Crisis Management (Beta)

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Dynamic Product Ads for Snapchat

​Leverage dynamic ads to show relevant content to your prospects based on their searches on your website or app.​Enablement Note: The use of this feature requires that Sprinklr Marketing (Ads) be enabled in your environment. To learn more about Sprinklr Marketing (Ads), please work with your Success

Knowledge Base Article

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Compose Snapchat Ads