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Add or Remove from Queues Node

IntroductionThe “Add or Remove from Queues” node allows addition or removal of messages and cases from directly within the dialogue tree. Some examples where you can use the Add or Remove from Queues Node in your Dialogue trees include -Automatically assign cases to specific queues based on set crit

Knowledge Base Article

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Nodes in a Dialogue Tree

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To open email in a new web browser

Sprinklr allows you to create and send emails that open in a new web browser. You may include the CTA at the beginning of the mail, in the footer, or at any other space of your preference in the mail body.  Create an email template or go to the email template which you want to open in a new browser.

browser

Email Marketing

Email Templates

Personalise Bulk Mails

Knowledge Base Article

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Opening Email in New Web Browser

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Introduction and Different types of Entry Points

IntroductionThere are many options for customers to start a conversation with your brand. You can use the Messages button and URL to meet customers in a place where you can contact them. You can also enable system features such as Apple Maps or Message Suggest so that customers can start conversatio

Knowledge Base Article

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Entry Points

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Ads Reporting Changelog

In this article, you can access the log or record of all notable channel-wise changes made to Ads Reporting Insights in their chronological order. Click to access the changelog.Pinterest February 28, 2022Pinterest has migrated its Ads API to v4 with the following deprecations that will reflect withi

Knowledge Base Article

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Change Log

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Initiate Workflow Automatically on your Message

Create an initiate workflow rule to trigger workflows on all draft messages. This way you can automate the process of initiating workflows in bulk on messages based on certain well-defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the messages satisf

Workflow Engine

initiate workflow

Knowledge Base Article

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Automate your Workflow

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Milestone Functionality Setup in Workflow

Milestones are defined as a part of workflows to identify and delineate key phases in your processes. Further, Milestones are used in the reporting section to analyze what aspects of your workflow can be improved. In this guide, we will go over how to define milestones within a Workflow.Configuring

Workflow Engine

Knowledge Base Article

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Advanced Workflow

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Journey Reporting Outbound Data Source

After deploying a journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure customers' engagement during a customer journey via its Reporting dashboard. It helps you to have a detailed overview of sent, opened, read and failed messages (

Knowledge Base Article

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Standard Reporting

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Initiate Workflow Automatically on your Campaigns

Create an initiate workflow rule to trigger workflows on all campaigns. This way you can automate the process of initiating workflows in bulk on Campaigns based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the campaigns satisfyin

campaigns

Workflow Engine

initiate workflow

Knowledge Base Article

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Automate your Workflow

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Adaptive Card in MS Teams

OverviewAn Adaptive Card is a dynamic card that can integrate various elements such as text, speech, images, buttons, and input fields. Key features like Bots in Teams, Message Extensions, and the Bot Framework support these cards. You can design an Adaptive Card template in the Digital Asset Manage

Knowledge Base Article

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MS Teams - Card Templates

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List Picker Template

OverviewThe List Picker allows the customer to choose from a list of items. A list picker displays a list of items, and information about the items—such as product name, description, and image—in the Messages app on the customer's device. The customer can choose one or more items from the list

Knowledge Base Article

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List Picker

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Offline Conversions - Import Template

For successfully enabling offline conversions, it is essential to create an Import Template.​The Template has 1. Import Name2. Connector Type3. File Mapping4. Recipients​​​Import Name The Import Template Name will later be used while creating the Conversion Export.​ConnectorsUsers can select one of

Knowledge Base Article

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Offline Conversions

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How to Share an Ads Dashboard

Summary Once you have created an Ads Reporting Dashboard, you are able to share it across users and workspaces. This allows you to efficiently use an already existing dashboard without having to create the same in other workspaces. This article will help you understand how can you share your dashboa

Knowledge Base Article

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Dashboard

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Create a New Project

OverviewProjects are used to manage, track, and collaborate on a set of Tasks with a specific goal and timeline. You can create Projects to oversee and manage individual campaigns, track product launches, manage content production and much more. You can also create Sub-projects within a Project for

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Knowledge Base Article

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Manage Projects

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Create Variant

Variant Rules are created to automatically generate variants for parent messages based on certain predefined conditions.Example Use case shown below: This rule creates a variant for Outbound Message which is not a variant. So, as soon as a draft message is created, a variant copy is also created alo

Create Variant

Knowledge Base Article

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Draft Rules

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Add Message Brief Template

Add Brief templates to all the Messages directly without any manual effort by creating a Draft Rule.Example Use case is shown below: A “Sample Email Brief” is attached to the draft messages when the channel is “Email”.How to Set-UpClick the New Tab icon. Under Collaborate, click Manage Rules.In the

Add Website Brief Template

Add Social Brief Template

Add Email Brief Template

Add Message Brief Template

Knowledge Base Article

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Draft Rules

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Add a Distributed User (Admin)

Distributed is a Sprinklr lite version, for someone whose focus is not related or limited to social media marketing. It is just the right solution for your business if it requires a compliant method of distributed local content. Sprinklr allows users to distribute user capabilities to

Getting Started

Add a Distributed User

Admin

Distributed Admin

Knowledge Base Article

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Governance (Distributed Admin)

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Scheduled Report capabilities within Listening

Schedule a report delivery at an optimal time at regular intervals to monitor a crisis event ​The new Listening module covers scheduled report configuration for all the data powered by the Listening data source. All standard/custom dimensions from the following modules can be used to create a schedu

Scheduled Report

alert

Scheduled Summary Report

alerting

Knowledge Base Article

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Listening Scheduled Summary Report

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WeChat API Capabilities and Limitations in Sprinklr Distributed

WeChat is a Chinese social media mobile application with over 1 billion active users per month. With its broad reach, extensive user base, and diversity of conversation, WeChat offers a unique opportunity for brands to engage at the forefront of trends.This article covers the API capabilities and li

Knowledge Base Article

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Channel Limitations (Distributed)

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Export an Asset Audit Trail

In asset manager, the audit trail of an asset will contain a log of changes made to the asset, user details who made the changes, and the time when the changes were made. The Audit Log of an asset can be exported as a spreadsheet. This article covers steps to export the audit trail of an asset.Steps

Asset Audit Trail

Export an Asset Audit Trail

Export Asset Audit Trail

Knowledge Base Article

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Advanced Capabilities

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Unassignment Activity

You can access audit logs for tracking unassignments (sampling and assignment logic) on cases within the Activity tab in the third pane.The card in the case activity indicates when an assignment gets removed.The following fields are displayed on a separate "Card", with the macro or rule th

Knowledge Base Article

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Automated Sampling and Allocation