Sprinklr Recognized as 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management

Based on feedback and ratings from Sprinklr customers 

New York, NY — February 27, 2020 — Sprinklr, the leading Modern Customer Experience Management (CXM) Platform, is named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. According to Gartner, Social Marketing Management applications include the tools, templates and services to create, maintain and optimize a commercial presence in social environments. This market focuses on the vendor solutions that help you analyze and participate in social conversations. 

This recognition is particularly important to Sprinklr because it is based on direct feedback and ratings from customers who have experience purchasing, implementing and/or using Sprinklr. 
Sprinklr has five products on one customer experience management (CXM) platform: Sprinklr Marketing, Sprinklr Marketing, Sprinklr Insights, Sprinklr Service and Sprinklr Social. According to the following customer reviews, Sprinklr stands out for its broad functionality, performance, and customer focus:

  • January 2020 review

  • January 2020 review

  • January 2020 review

“We’re so grateful to our customers for their honest feedback on Gartner Peer Insights. We feel that being named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management represents our commitment to collaborating with customers to develop new capabilities that solve the industry’s most challenging customer experience management issues,” said Ragy Thomas, CEO & Founder, Sprinklr. “We’re kicking off an exciting year ahead of us and today, our strategy remains as clear as ever: we are the industry’s only Modern CXM Platform. A big thank you to our amazing customers who recognized our unique capabilities. And thank you to all customers who continue helping us create the world’s most loved enterprise software company.” 

To read more Sprinklr reviews, check out our Sprinklr Gartner Peer Insights page. 

About Peer Insights

Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 215,000 verified reviews in more than 340 markets. For more information, please visit www.gartner.com/reviews/home.

About Sprinklr

Sprinklr (@Sprinklr) is the world’s leading Modern Customer Experience Management (CXM) Platform. We help brands execute marketing, advertising, research, care, and engagement initiatives across all modern channels. This includes: 24 social channels, 11 messaging channels and hundreds of millions of forums, blogs, review sites, and news sites. Sprinklr’s AI-based platform, with a unified codebase, is deployed as a single global instance for each customer in order to drive collaboration and connect silos across the organization. Sprinklr is headquartered in New York City, with 25 offices in 16 countries.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

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