Effectively manage customer experiences
across 20+ digital channels
Social Experience Core
Sprinklr’s Social Experience Core is the foundation of successful customer experience management. With publishing, reporting, and other critical social capabilities available in one integrated platform, different teams across the organization have a singular view of customers and can engage with them in a unified way.
Organizing content messages and assets across the plethora of social channels (Facebook, Twitter, etc.) and your various social accounts (brands, locations, etc.) can be overwhelming. With Sprinklr, you can view all your campaigns, events, and posts in one place to drive cross-functional collaboration.
Plan the right content, for the right audience, with a global editorial calendar
Schedule targeted messages across channels, brands, locations, and more
Mix and match filters – like channel, campaign, account, status, and date – for a bird’s-eye view of upcoming activities
Sprinklr provides a highly organized way for you to store, manage, deploy, and measure the impact of your content assets. Set content permissions, embargo dates, and expiration dates to ensure content is used in the right place, at the right time, by the right person.
Create, store, and organize content assets for easy access across the organization
Surface top performing content and producers across your company
Use content engagement metrics to generate ideas for new campaigns
Effective customer experience management starts with the ability to recognize customers as people, not data points. With Sprinklr, you can aggregate customer data – including their interests and past interactions with the brand – into one holistic profile.
Share a singular view of your customers, gleaned from 20+ digital channels
Integrate social data with traditional customer data from legacy CRM systems
Build a 360-degree profile of your customers over time
Sprinklr gives you the ability to manage massive volumes of social conversations. With Natural Language Processing, configurable rules, and automated workflows, you’ll be able to make sure all customer inquiries are handled carefully and expeditiously.
Funnel thousands of inbound messages across dozens of accounts in organized dashboards
Automate complex workflows and evenly distribute workload
Enforce compliance rules, so that everyone engages with the customer in a unified, on-brand, and legally approved way
Case Management gives brands the ability to compile messages into a shared “case” for greater context. Which messages relate to the same topic/case? Which cases are resolved or still pending? Which cases are high priority – and are they being actively worked on? Sprinklr Case Management provides instant collaboration around case details and progress, so resolution happens faster
Automatically group inbound messages into designated cases, with a unique ID, for reliable tracking of customer issues
Assign specific owners to each case to ensure proper accountability
Assign priority to cases, to prevent poor customer experience from turning into customer attrition
Real-time customer engagement and compliance policies really can coexist. With Sprinklr, you can manage approvals, establish user permissions, and create audit trails – allowing your teams to safely and confidently interact with customers.
Implement custom approval workflows to fit any existing process
Oversee outbound messaging and maintain detailed audit trails
Effectively manage crisis situations by closely controlling social media, up to and including shutting off all activities if needed
"Serving our guests remains at the center of everything we do. Sprinklr’s platform is at the heart of that effort. Listening to customers and driving value at every part of the business."
Keri La Ra, Director Global Social Media Strategy
"With Sprinklr, we can show our social teams, colleagues, and management where we’re seeing success where we have gaps, and how we can apply lessons from one channel or brand to other areas."
"Sprinklr has given us an efficient workflow method, where content can be produced, reviewed, scheduled, and measured all within one shared interface."
"Sprinklr allows us to listen to our viewers, see spikes in conversations, and understand what is driving those conversations so we can engage on a global scale as The Voice airs all over the world."
Bluette Sjardin, VP Online Channels
"The coolest thing I saw was right when I stepped off the stage and looked at one of the monitors, there was a real-time post of a photo of me. People were sharing more because they saw posts featured in real time. People were nudging each other and saying, ‘Whoa! Hey, look at that!' "
Evan Carroll, Founder
"How would we contextualize the [Art & Writing Awards] show using the students and their participation and their input? It had to be through social media."
Billy DiMichele, VP Creative Development
"When the kids were filling the house at Carnegie Hall and we were rolling the first playlist on the Sprinklr Command Center, kids started to see their content, and that of course, made them want to post more content -- more opportunities to be on the big screen. We met and surpassed our hashtag mention goals."