Unified Platform

Listening

Recognized by Forrester Research as a leader in social media listening, Sprinklr Listening covers the broadest range of social networks and messaging platforms, and taps into millions of news sites, forums, and blogs.

Our AI-based analysis shows what consumers are saying about a brand’s products, and spotlights how customer experiences vary across different regions and brand locations. These insights can help you make your customers happier, regardless of where and how they choose to interact with your brand.

Governance

Sprinklr is built for financial institution security and compliance. With over 800 role-based, granular permissions, two factor authentication, and SSO integration you can control who has access to any function within the platform.

Sprinklr can also ensure that any content published from the platform is properly reviewed and approved. As a GDPR compliant solution, Sprinklr facilitates the removal of any PII content when requested by consumers.

Access

Sprinklr provides flexible user access to the platform. On desktop browsers, our Space user interface is designed for easy use and efficiency. When you’re on the go, our Space Mobile App delivers quick access to a wide range of Sprinklr functions.

Data Management

Pulling together disparate data sets from across the organization is eliminated with Sprinklr. As a social media manager or marketing executive tailoring a platform to meet your needs is a non-negotiable. At Sprinklr we offer an unlimited number of custom fields, a growing Marketplace, and a data engine so you can bring both structured and unstructured data into one platform. With Sprinklr, you’ll always have the most accurate, up-to-date information that empowers you to do more.

Collaboration

With Sprinklr, working within and across teams is easy. Teams such as customer service and marketing can use separate workspaces to handle their day-to-day tasks, and teams can collaborate with each other using messages and comments directed at individual users or groups.

Within the Sprinklr platform, notifications are available via email or through the mobile app, depending on your preference.

Automation

Prior to publishing, rules can be tested and sequenced by priority, scheduled, and audited.

With Macros, users can automate manual actions on-demand across several objects at once. For example, a user can update a status and reassign a message.

Intuition

Beyond our programmatic features, Sprinklr’s Intuition AI uses machine learning and natural language processing to automatically enrich and classify data, highlight anomalies, or recommend content or actions.

Our sentiment analysis is over 80% accurate, and we can detect certain people, places, objects and logos in social media images – empowering brands to understand how consumers feel about their products and how they use them.

Integrations & API

Sprinklr’s enterprise-grade solution offers integrations with over 20 business applications such as Salesforce CRM, Microsoft Dynamics, ServiceNow, and many more. And with our API, you can develop custom integrations with any of your systems of record.

Analytics

Driving business results requires flexible, accurate and timely reporting. Sprinklr’s unified reporting dashboards provide all of that and more. Out of the box metrics include social, messaging, advertising, listening, audiences, advocacy, asset management, and task management, among others.

Sprinklr provides broad coverage, deep insights, and intuitive visuals at your fingertips. No other platform helps you understand and maximize the value of paid, owned and earned media for your business.

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