Sprinklr provides a highly organized way for you to store, manage, deploy, and measure the impact of your content assets. Set content permissions, embargo dates, and expiration dates to ensure content is used in the right place, at the right time, by the right person.
Create, store, and organize content assets for easy access across the organization
Surface top performing content and producers across your company
Use content engagement metrics to generate ideas for new campaigns
Effective customer experience management starts with the ability to recognize customers as people, not data points. With Sprinklr, you can aggregate customer data – including their interests and past interactions with the brand – into one holistic profile.
Share a singular view of your customers, gleaned from 20+ digital channels
Integrate social data with traditional customer data from legacy CRM systems
Build a 360-degree profile of your customers over time
Sprinklr gives you the ability to manage massive volumes of social conversations. With Natural Language Processing, configurable rules, and automated workflows, you’ll be able to make sure all customer inquiries are handled carefully and expeditiously.
Funnel thousands of inbound messages across dozens of accounts in organized dashboards
Automate complex workflows and evenly distribute workload
Enforce compliance rules, so that everyone engages with the customer in a unified, on-brand, and legally approved way
Case Management gives brands the ability to compile messages into a shared “case” for greater context. Which messages relate to the same topic/case? Which cases are resolved or still pending? Which cases are high priority – and are they being actively worked on? Sprinklr Case Management provides instant collaboration around case details and progress, so resolution happens faster
Automatically group inbound messages into designated cases, with a unique ID, for reliable tracking of customer issues
Assign specific owners to each case to ensure proper accountability
Assign priority to cases, to prevent poor customer experience from turning into customer attrition
Real-time customer engagement and compliance policies really can coexist. With Sprinklr, you can manage approvals, establish user permissions, and create audit trails – allowing your teams to safely and confidently interact with customers.
Implement custom approval workflows to fit any existing process
Oversee outbound messaging and maintain detailed audit trails
Effectively manage crisis situations by closely controlling social media, up to and including shutting off all activities if needed
“Sprinklr gives us a single view of our customers. It helps us understand what our customers are saying, not only on social but across the web. These insights reveal where we need to focus our resources, to make sure we can be there for our customers when they need help.”
“We chose to work with Sprinklr because their company vision mirrors our own, and we’re on the same page when it comes to making everything about the customer. With Sprinklr, it wasn’t technology focused—it was customer focused, and that’s the key to the whole thing.”
“ [The] Global Social Media Team offers 24/7 support, both listening to and engaging with the voice of our customers. Our guests appreciate our quick response time and personalized interactions for their travel needs, which encourages [guests] to utilize our social channels and share their positive experiences as a result.”
“By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine, it allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack.”
“Sprinklr has been a great platform for both our marketing and social care teams,allowing us to really collaborate on improving our customers’ experiences.”
“Our decision with assessing the final two came down to the platforms. Sprinklr has a clean look and feel while the other platforms still felt clunky.”
“Over the past year it felt like audience growth had plateaued and we were having trouble moving the needle. And that’s when I heard about what Sprinklr Audience had to offer. It allows us to reach a fresh audience, which was exactly what we were looking for.”
“We chose Sprinklr for its extensive reporting and management capabilities in order to gain insight into the social activity of our multiple brands and products.”
“I didn’t have to configure anything. It was hassle-free. With other tools, I would’ve spent a lot more time configuring, modifying, and pulling levers myself, which is something I do not have time for with events at this scale.”
“By fully leveraging Sprinklr’s measurement and listening framework to match our global needs, and finally incorporating our own booking and revenue data, we have filled in all the puzzle pieces. We can quickly learn what impacts different aspects of the customer experience and travel purchases on social.”