Complaint Management System
Scale your complaint management to increase customer satisfaction up to 91%.
How can teams keep your customers happy and loyal to your brand? By replying fast to feedback or complaints across 30+ digital channels with a unified, digital-first customer care platform. Sprinklr Service uses advanced AI and machine learning to create a comprehensive complaint management system with end-to-end auditability.
of customers expect a response within 5 minutes.
Sprinklr is trusted by the world's biggest brands
Sift through all messages on 30+ channels — and identify actionable complaints faster.
Sprinklr's Complaints Management system auto-classifies interactions to identify and assess sentiment across more channels and at greater depth — using our best-in-class AI and advanced automation to maximize efficiency and productivity gains.
Find the complaints other systems can’t.
Our patented social listening capabilities connect seamlessly with the broadest set of owned and controlled media — so existing social accounts can be turned on in minutes, and digital properties integrated for immediate operational compliance across 30+ digital channels.
A future-proofed, all-in-one solution for compliance and customer service.
Complaint Management doesn’t mean walking back your social presence. You need to be where your customers are — so Sprinklr helps you support their needs and maintain compliance without managing multiple tools or dealing with complex integrations. Sprinklr even delivers full audit trails to demonstrate your compliance across all digital channels.
How can Sprinklr improve your complaint management capabilities so your teams can respond to customers faster?
Sprinklr provides a comprehensive solution for escalation management, complaint management, and dispute resolution. Our patented AI listens to 30+ digital and social channels, leveraging machine learning models specific to responding to social media complaints to categorize messages and route them to the right resource quickly.
Sprinklr Complaint Management also automates intent identification, tagging, sentiment detection, and message routing — reducing the need for additional staff to manually triage and classify potential complaints. The result is a no-compromise, social-first solution that helps firms sustain regulatory compliance and tighter service levels with service-level tracking, cross-team visibility, and an end-to-end audit trail.
Unlock the digital-first solution with Sprinklr Complaint Management.
Connect with our BFSI specialists to explore how Sprinklr can help you:
Ensure that customer issues are tracked and auditable from start to finish
Clearly identify messages and posts for handling complaints on 30+ digital and social channels from a single unified platform — within the mandated SLAs
Automate message handling and acknowledgements efficiently — at an enterprise scale
Manage customer complaints with a social-first solution.
Stay compliant in 2021 — and beyond.
Sprinklr's Complaint Management system is equipped to meet the evolving needs of consumers on social media — and provide teams with the tools to automate support and address any issues at an enterprise scale.
Manage compliance across 30+ digital and social channels
We’ve built an IDR-specific solution that swiftly integrates all digital channels into your existing Internal Disputes Resolution Platform, CRM, and Contact Center.
How a unified contact center solution helped AkzoNobel UK reduce response times by 80%.
Offering proactive support with a streamlined care center.
AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels — all from a single contact center solution.
Increasing engagement by 172%.
By supporting customers across every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment, and even earned reach.
Decreasing average response times by 80%.
Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes — all in a single year, leading to improved sentiment and happier customers.
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Trust Radius 2020 Top Rated Social Media Monitoring Tools
“With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burned.”
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“The only way for your business to connect on social. Sprinklr has a simple interface. Love it!”
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