Sprinklr is trusted by the world's biggest brands
Get started in under 10 minutes with Sprinklr Service’s WhatsApp Business
Provide smart, scalable customer service by meeting your customers on their favorite messaging platform and serve them where they already are.
Resolve customer queries in real-time
Delight your customers with real-time support that’s also personalized by pulling customer insights from other channels like email and social. Connect with your customers directly on a platform they use avidly.
Align your sales, support, and marketing efforts
Use a unified support solution that integrates WhatsApp with your ecommerce, sales, and CRM tools so you can recover abandoned carts, upsell/cross-sell, and track customer journeys from one window.
Plug-and-play WhatsApp API for fast integration
Integrate your WhatsApp Business with Sprinklr’s API instantly — even if you’re switching from a third-party vendor — and keep the same registered number, display name, quality rating, official business status, and messaging limit.
One-click WhatsApp support API by Sprinklr Service
Integrate your WhatsApp Business account with Sprinklr Service in one click — without any coding or implementation hassles — and start scaling your support instantly.
Personalize your WhatsApp with unified AI-led insights
Use our advanced AI-led sentiment identification to analyze positive, neutral, and negative sentiment in WhatsApp messages and plan your resolutions accordingly.
Route cases to WhatsApp and resolve them quickly to boost CSAT
Funnel queries from public forums to WhatsApp for more private 1:1 interactions and prevent issues from snowballing publicly.
Scale your WhatsApp support to reach more customers and resolutions
Route your inbound WhatsApp messages to the right agent based on the type of issue, keywords in the message, and skills/experience of the agent.
Connect Sprinklr Service with solutions you already use
Get a 360-degree view of your customers by integrating Sprinklr with popular sales, marketing, and automation tools.
Sprinklr powers some of the world’s most customer-obsessed companies
Honda leveraged Sprinklr to deliver unified customer care in a new era of online car sales
“Our goal is to connect authentically with this new generation of car buyers. Having a single workflow across channels — from phone to social media to live chat, chatbot, and voice — enables a true omnichannel contact center.”
Chief of Honda ON
Prada sells, serves, and retains customers with Sprinklr-led digital innovation
“We believe the future of our luxury brands will be defined by the experiences we create for our customers. Sprinklr unifies our multiple brands across in-person and digital channels to serve customers when and where they prefer.”
AkzoNobel UK reduces response times by 80% using Sprinklr’s intuitive care platform
“The quality of our replies has improved. Our agents have more time to find answers and share knowledge via Sprinklr. With shared information, conveniently stored in one platform, the agents can respond more quickly.”
Social Media Manager
Sprinklr Service’s WhatsApp API — An easy yet powerful way to provide messaging support
Shared team inbox with ticket notes
Assign agents to teams and give them a shared inbox so they can collaborate on the same WhatsApp ticket, leave notes for the next agent in queue, and assign tasks.
Automatic ticket creation & threading
Convert enageable tickets into tickets automatically and thread together related conversations (happening during a pre-set duration) in one ticket.
Easy set-up and channel configuration
Get started with your WhatsApp business account instantly and deflect Live Chat, social media messages, and calls to the platform.