TRUSTED BY THE WORLD’S MOST ICONIC BRANDS
Make every interaction feel personal everywhere
Modernize and simplify feedback management with an AI-native, no-code approach
AI powers every stage of the feedback lifecycle — from generating smarter surveys to delivering dynamic, conversational experiences that adapt to each response. Instantly turn feedback into actionable insights using out-of-the-box AI models tailored to your industry and business needs.
Boost product and store performance with actionable customer insights
Analyze reviews from 900+ e-commerce sites, 20+ location-based platforms, and over 1 million websites and blogs. Discover what drives customer satisfaction and get clear, actionable recommendations to enhance products and improve store performance.
Analyze all customer interactions across all channels with Conversational Analytics
Uncover intelligence from 100% of customer conversations across text and voice. Identify unknown contact drivers, root causes, and get fully automated recommendations for next-best actions.
Improve agent performance with AI-powered Quality Management and Coaching
Automate call monitoring, score every conversation, surface actionable insights, and streamline coaching to improve agent performance and deliver better contact center experiences.
Increase first contact resolution rates with real-time agent assistance
Equip agents with real-time guidance — from case summarization and proactive nudges to similar case suggestions, knowledge retrieval, response recommendations, and automated after-call work.
Unlock the power of social with comprehensive AI-powered listening
Capture conversations that matter across 30+ social and digital channels, uncover real-time insights from text, images, GIFs, and videos, and benchmark your performance against competition.
Trusted by global brands. Chosen for real results.
Cdiscount increased CSAT by 15% by analyzing 2M+ voice calls and 75K+ conversations using Sprinklr AI
“We want our customers to feel heard and supported. Sprinklr provides us with a unique platform that allows us to improve each customer experience while giving our agents the opportunity to become top performers.”
Louis Brun-Ney
Director of Customer Service
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Dow identified 125K more mentions to analyze global consumer trends and drive strategic decisions
“I don’t think I could provide the same results without Sprinklr. The solution saves me time, enables me to research a global customer base, and helps me deliver actionable reports to my colleagues and our clients.”
Beatriz Lima
Global Consumer & Market Insight
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Heineken Brazil automated 78% of consumer interactions and reduced agent workload by 69% with AI
“Using Sprinklr has enabled my team to deliver value to Heineken far beyond our traditional customer service role… Social listening is our early warning system for any mounting crisis."
Carlos Dias
Senior Relationship Manager
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3M reduced case response time by 90% and improved CSAT with Sprinklr's scalable, AI-enhanced approach
“Sprinklr has given us additional capacity and driven results we couldn’t have achieved internally. We connect more with our customers and learn from them daily, and that makes 3M a better company.”
Kirsten Salmanowicz
Sr. Manager, Global Media Tech & Governance
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Microsoft analyzed 8.6B mentions and turned them into actionable VoC insights
"We can say, ‘Here's your score for Microsoft Teams in comparison to the competitive set.' This has been really informative for product marketing teams who are looking to understand how they're doing against a competitive set. We are able to uncover those new features that are landing well in the competitive conversation, so that they can prioritize their product road map.”
Allie Webster
Market Research Manager
Read full storyCdiscount increased CSAT by 15% by analyzing 2M+ voice calls and 75K+ conversations using Sprinklr AI
“We want our customers to feel heard and supported. Sprinklr provides us with a unique platform that allows us to improve each customer experience while giving our agents the opportunity to become top performers.”
Louis Brun-Ney
Director of Customer Service
Read full storyDow identified 125K more mentions to analyze global consumer trends and drive strategic decisions
“I don’t think I could provide the same results without Sprinklr. The solution saves me time, enables me to research a global customer base, and helps me deliver actionable reports to my colleagues and our clients.”
Beatriz Lima
Global Consumer & Market Insight
Read full storyCapture the voice of your customer and elevate agent performance
Customer Feedback Management
Capture, analyze and act on both solicited and unsolicited feedback — all within a single platform.
Contact Center Intelligence
Get actionable insights from every customer conversation across channels. Identify opportunities to improve agent performance, share feedback and provide contextual training.
Empower your CX teams with a unified, AI-native platform built for scale